Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,205 Reviews)
Rating breakdown 7,205 reviews
5 Stars
5,602
4 Stars
858
3 Stars
248
2 Stars
158
1 Star
339
86%of customers recommend this product.
(
3,210 out of
3,719)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
Doesn't last
on October 27, 2023
Posted by: NR
from Fairfax VA
Machine quit after 1 year...descaled and worked for another 2 months, and quit again. Too much time spent trying to fix it, so won't be purchasing this brand
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, October 28, 2023
Thanks for your review. We’re dismayed that your Vertuo Next machine wasn’t working to your satisfaction. We’re pleased to see you’ve replaced your machine with our new Vertuo Pop+ machine. We recommend the first time use steps at least once a week as part of your machine maintenance, to flush water through your machine and rinse away any coffee granule buildup. Your Vertuo Pop+ machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. Enjoy continuing your Nespresso coffee journey with your Vertuo Pop+ machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Look for something else
on October 29, 2023
Posted by: MooreMU33
from Chesapeake, VA
Much like other reviewers, the quality on this machine is lacking. Even with proper maintenance, it went bad right before the 2 year mark. I put the pod in and click the button - Light blinks orange twice. Descaled and Cleaned - it works 1 time and then process starts over again. Tech support couldn't fix it and offered 35% off a new device since it is out of warranty. I wouldn't recommend this device.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, October 30, 2023
Thank you for your honest review, and we are disappointed to hear that there was an issue with your machine. We'll be sure to note your feedback to our quality team.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Plagued with troubles
on November 15, 2023
Posted by: earlyriser
When it works, it is a great machine. But we have had two irreparably break in a three year time, so I do not recommend this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 16, 2023
Thank you for your review, Amanda. We stand behind our brand and trust the assistance you received was in line with your expectations. If not, we urge you to call back, 800.562.1465, as your satisfaction is our highest priority.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee, quickly served!
on November 23, 2023
Posted by: Coffeedrinker31
from St. Paul
[This review was collected as part of a promotion.] Our previous machine stopped working, so we opted the discount on a new machine rather than repairing the old one. We are long-time nespresso users, and have saved quite a bit of money forgoing the expensive coffee shops.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
I really wanted to love it
on November 26, 2023
Posted by: Ang
from California
Lasted less than two years and came with many problems.
I love the Nespresso espresso and coffee but not sure I’ll be sticking with the brand. I have tons of pods with no machine to brew them. And the pod prices have gone up so much not sure if I’m saving much nowadays vs going to the coffee shop
I love the Nespresso espresso and coffee but not sure I’ll be sticking with the brand. I have tons of pods with no machine to brew them. And the pod prices have gone up so much not sure if I’m saving much nowadays vs going to the coffee shop
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 27, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We also provide out-of-warranty options as well. Please call at your earliest convenience, so we can help resolve the issue you have mentioned. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I'm new to Nespresso!
on November 26, 2023
Posted by: Happy Camper
from Denver Colorado
[This review was collected as part of a promotion.] I'm new to the Nespresso family and will never look back! My coffee drinking experience has changed dramatically and I feel like I am treating myself to an experience rather than a quick cup of joe!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working 🙁
on November 27, 2023
Posted by: Beebs25
from Boston, ma
I bought this machine last Christmas. It has stopped working there is no water coming out. Can’t do a descaling. Is there someone who can help me with a return or replacement of this machine. Not happy at all.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, November 29, 2023
Hello. We are disappointed to hear that there is an issue with your VertuoPlus. All of our machines come with up to a one-year warranty, and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do NOT recommend
on November 28, 2023
Posted by: Mcgo228
from Lexington, KY
Had for two years and it already broke - warranty only lasts a year. Only option is to pay for a repair, which could take 4-6 weeks, or buy a new one with 35% off. I do not recommend this product at all! Be prepared to pay for another machine in 2 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, November 29, 2023
Hello. We are disappointed to hear that there is an issue with your Vertuo Next. All of our machines come with up to a one-year warranty, and a lifetime of troubleshooting support. The offer provided is standard for out of warranty machines, but if you would like to try additional troubleshooting, don't hesitate to give us a call at 800.562.1465.
Written by a customer while visiting Nespresso USA