Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,308 Reviews)
Rating breakdown 4,308 reviews
5 Stars
3,297
4 Stars
446
3 Stars
123
2 Stars
125
1 Star
317
86%of customers recommend this product.
(
2,805 out of
3,266)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
Great coffee! Love this so much!
on October 27, 2023
Posted by: LAlynne
from Los Angeles
[This review was collected as part of a promotion.] We love coffee and were die-hard French press people until we stayed with some friends and they served us the best coffee ever. We immediately purchased this machine and have been thrilled. We don't have to explain how it works to visiting family, it's consistent and easy and absolutely delicious coffee. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing machine
on October 28, 2023
Posted by: J
[This review was collected as part of a promotion.] I bought this as part of prime day, and I wish I had done it sooner. Once you have this quality of coffee, you can't go back to a normal machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fantastic product
on October 28, 2023
Posted by: Abc123
[This review was collected as part of a promotion.] Excellent product. Glad we decided on this vs the Pop+. This is super sleek in the matte and works perfectly so far.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Works Well
on October 31, 2023
Posted by: Blondie51
[This review was collected as part of a promotion.] Works well. Wish pods were sold in larger quantities.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great quality in ever sip!!
on November 1, 2023
Posted by: Ivethr
from Memphis,Tn
[This review was collected as part of a promotion.] I bought my first ever Nespresso machine almost a year ago and I have nearly used it ever day! I love the quickness and variety of coffees you can make with just one easy push of a bottom! I recently gifted my sister with her very own so she now enjoy her some good coffee at home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Jet Engine noise!
on November 2, 2023
Posted by: CoffeeGirl101
from Ohio
VERRRRY LOUD machine! Wakes up others still in bed. Going back, sadly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa, Customer Service, November 3, 2023
Thank you for your review. We’re dismayed to know that your new Vertuo Next machine is loud. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even after your machine is out of warranty. We recommend calling us to speak with a machine expert when you are with your machine. We’re confident we’ll come to a satisfactory resolution. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use, great coffee!
on November 3, 2023
Posted by: Katbear
from Kingsley, PA
[This review was collected as part of a promotion.] Family members all had one at their house, had to join the club because the coffee is the best.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on November 7, 2023
Posted by: rlaur9
Coffee tastes great when it works, but this is the second time in under two years that my machine has broken. I have tried everything. I am so over it. I don't even want to send it in to be fixed. Going to get the VerturoLine since my parents have had theirs with no issues for just as long.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 9, 2023
Thank you for your review, Rachel. We understand your frustration, and we're certainly disappointed to hear this. We hope you know that we're always here to help. If you're interested in arranging an escalated call to set up next steps, please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA