Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,419 Reviews)
Rating breakdown 7,419 reviews
5 Stars
5,783
4 Stars
873
3 Stars
254
2 Stars
163
1 Star
346
86%of customers recommend this product.
(
3,274 out of
3,792)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
3
Brew the perfect espresso or iced latte everytime
on October 25, 2024
Posted by: sillageprincess
I enjoy the machine but space wise it takes up a lot of counter. The tank is fixed unlike the PLUSDeluxe. easily brews and reads pods using smart technology for the perfect cup. Coffee doesn’t brew as hot as the plus. Would purchase again but would look into a different model.
Response from influenster.comBy Kena, Customer Service, October 26, 2024
Thank you for your review. We're sorry to hear that the Vertuo Next doesn't brew as hot as the VertuoPlus.
This state-of-the-art machine is designed to brew each blend to the specific programmed temperature that is best-suited to that blend, as defined by Nespresso Coffee Experts. Quality is very important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink.
We have some tips to help prepare a hotter beverage to increase your overall enjoyment:
• Use hot water to preheat the cup to keep the coffee hotter longer.
• Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
• Clean the brew unit by following these steps: eject the capsule, close and lock the machine, and press the button 3 times rapidly. The cleaning process will take up to 5 minutes and will dispense water from the machine in stops and starts. We recommend doing this weekly for the best maintenance.
• Descale the machine. Scale build-up can interfere with proper heating and can also affect the taste and brew time of the coffee. We recommend descaling your machine every three months or 300 capsules, whichever comes first.
If you have followed all of these tips, and the coffee still does not seem hot enough, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
This state-of-the-art machine is designed to brew each blend to the specific programmed temperature that is best-suited to that blend, as defined by Nespresso Coffee Experts. Quality is very important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink.
We have some tips to help prepare a hotter beverage to increase your overall enjoyment:
• Use hot water to preheat the cup to keep the coffee hotter longer.
• Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
• Clean the brew unit by following these steps: eject the capsule, close and lock the machine, and press the button 3 times rapidly. The cleaning process will take up to 5 minutes and will dispense water from the machine in stops and starts. We recommend doing this weekly for the best maintenance.
• Descale the machine. Scale build-up can interfere with proper heating and can also affect the taste and brew time of the coffee. We recommend descaling your machine every three months or 300 capsules, whichever comes first.
If you have followed all of these tips, and the coffee still does not seem hot enough, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting influenster.com
Customer Rating
1
Manual lid lever constantly Stuck!!
on October 24, 2024
Posted by: Ter
from Pa
Do not buy the Virtuo Next! The lid lever gets stuck constantly!!! You have to be the hulk to even attempt to get it open. The manual lever is the most annoying thing about the machine. There is no rhyme or reason to when it will work or when it will get stuck. Don’t waste your money on this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, October 25, 2024
Thank you for your review, Ter. We are sorry to learn your Vertuo Next machine didn’t meet your expectations, however we are pleased to see that you were able to connect with a Machine Expert and receive a replacement. Nespresso offers a lifetime of troubleshooting via our toll-free number 800-562-1465, please do not hesitate to contact us should you need further assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Very goof
on October 24, 2024
Posted by: ramilag2
The nespresso is efficient, user-friendly, and well-designed. It exceeded my expectations and offers great value. Highly recommend! Love it
Written by a customer while visiting influenster.com
Customer Rating
3
Coffee is amazing but the reservoir needs work
on October 24, 2024
Posted by: Lulu
from San Diego California
Amazing coffee choices, quick, easy to use. However I noticed my reservoir gets moldy. I wash it every other day now because of this. At first when I noticed a weird film at the bottom I thought interesting how long has that been there and I cleaned it with dawn. Then a few days later I check again and I noticed more of the bacterial film/mold showing. Of course the water smells like a funky mold smell as well. But for me I can’t wash this reservoir every day look at the mold and then try to make a latte afterwards. It just totally turns me off to wanting to make a coffee. I literally switched to instant powdered coffee now because I feel like there’s no reason for me to drink mold. I have had my machine for almost two years so maybe it’s just time to buy a newer one?
I would recommend this to a friend!
Response from Nespresso USABy Kendall, October 25, 2024
Thanks for your honest review, Lulu! We would recommend emptying out the capsule container after every use to avoid the buildup of mold. A closed environment high in moisture and temperature will also speed up the mold formation process. It’s recommended to clean your machine, or run a rinse cycle weekly with fresh water, and descale with Nespresso Descaling Solution every three months or 300 capsules. This helps remove mineral deposits that build up in your machine and effect the pour and flavor of your coffee. Please do not hesitate to contact us through our toll-free number, 800-562-1465 should you need further machine assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Favorite item in the kitchen
on October 22, 2024
Posted by: VivW
We absolutely love our Nespresso, we’ve had it for four years now and can’t live without it. This is a really easy machine to use. It’s very self-explanatory. It looks sleek.
Written by a customer while visiting influenster.com
Customer Rating
5
A favorite in my home!
on October 21, 2024
Posted by: delorbeg1
This has to be my number one appliance, my most loved and used. Cleaning is just so easy. The quality is pretty great and the design is so beautiful, blends in perfectly with the kitchen decor.
Written by a customer while visiting influenster.com
Customer Rating
1
Another red light issue
on October 20, 2024
Posted by: Nona
from Michigan
I am having the same trouble that many of the other reviewers are having, the dreaded red blinking light. I have done all the trouble shooting that was recommended but the machine still does not work. The machine is only about 1 year old and I would have thought with the reputation and the name along with the price, I would have had a better machine Right now I don't think another phone call is going to help fix the problem I am an extremely unhappy owner.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, October 21, 2024
Thank you for your review. We are sorry to learn you have been experiencing issues with your Vertuo Plus machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair & replacement options via our Assistance Service Program. We also offer out of warranty options should you machine be over a year old. Please do not hesitate to contact us. Our Machine Experts will be delighted to assist you with maintaining the health of your machine.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee ☕️
on October 20, 2024
Posted by: amandac16
Using the Nespresso VertuoPlus has made it a lot simpler. Making a cup of coffee is so much better than any other coffee maker. The taste is way better quality is unmatched it’s a little pricey for pods but well worth the money. The Nespresso machines are only good for hot coffee not iced coffee these machines are easy to clean as well.
Written by a customer while visiting influenster.com