Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,419 Reviews)
Rating breakdown 7,419 reviews
5 Stars
5,783
4 Stars
873
3 Stars
254
2 Stars
163
1 Star
346
86%of customers recommend this product.
(
3,274 out of
3,792)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
2
Overflows Easily-- auto shut-off is unreliable
on November 1, 2024
Posted by: DJ
from Chicago
After about 6-8 weeks of casual use, this machine's auto shut-off has stopped working. I have to monitor the coffee and figure out when I think it should be done and manually stop it myself -- otherwise, the coffee will be diluted and/or the cup will overflow.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, November 2, 2024
Thank you for your review, DJ. We're dismayed to learn that your VertuoPlus machine continues to brew your capsules which causes you to manually stop the brew cycle. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We recommend calling us to speak with a machine expert to find a satisfactory solution. We're confident we'll get you back to your Nespresso coffee ritual with one touch of a button soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Loving It!
on October 31, 2024
Posted by: RCcat
from Portland, OR
[This review was collected as part of a promotion.] I have had my Nespresso Next for about a month. The coffee is scrumptious and I am feeling confident using it…after a rocky start. I am now a huge fan.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buy any other model
on October 30, 2024
Posted by: tk1136
I have had three of these machines break in three years - it's not worth it. Invest in any other model; do not get this one. It makes good coffee, but I'm sure the others do too! Spend the little extra money for a VertuoPlus so you don't have to deal with all of the random errors and frustration of trying to get a replacement.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, October 31, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible quality machines
on October 29, 2024
Posted by: EP000
from IN
I am on my second of these machines and now both have malfunctioned. My first started leaking, then stopped working completely. Now my second won’t brew and flashes red at me. I’ve tried everything. I maintain them carefully, using filtered water and descaling regularly. They are not built to last. I won’t be buying another. It’s a shame because I love the coffee and the convenience.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, October 30, 2024
Thank you for your review. We’re dismayed to learn that your VertuoPlus isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact, perfect brew, a little noisy
on October 28, 2024
Posted by: bbatres
This is my second Nespresso machine. I love how compact this one is, especially given how important utilization of my limited kitchen space is. This brews the perfect cup of coffee every time. As most reviews indicate, this is a noisier machine but totally worth the cup of coffee or shot of espresso at the end!
Written by a customer while visiting influenster.com
Customer Rating
1
Bad quality of machines and overpriced
on October 27, 2024
Posted by: Kosalex
from Bowling Green, KY
All nesspresso machines are pieces of junk. I could explain, I am user of different machines, and every time I ordered new because left over cofee. My last machine is leaking now and I try to fix it , clean it and it is still leaking. Very disappointed with overpriced Nespresso and very bad quality. In one word - Junk.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, October 28, 2024
Thank you for your review and honest feedback, Kostyantyn. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please get in touch with us at 1-800-562-1465 if you would like to speak with a Machine Expert who may be able to assist with both in-warranty and out-of-warranty repair and replacement options that you may not yet be aware of for your machine. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love
on October 27, 2024
Posted by: stephyylizz
Great design, Easy to use, and delicious espresso. I love mine, it was a gift and I could not be more happy. I just wish more stores carried the pods.
Written by a customer while visiting influenster.com
Customer Rating
5
First Order Success
on October 26, 2024
Posted by: Lia
from Wayne NJ
[This review was collected as part of a promotion.] This was my first order after purchasing the Nespresso Vertuo. I went with recommendations from other online reviews. The Unforgettable Double Espresso, the Almond Croissant, and the Colombia. I’m not a fan of flavored coffees but the Almond Croissant was a home run! The espresso will be my new go to espresso choice. The Colombia is a great choice for an all around rich coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA