Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,433 Reviews)
Rating breakdown 4,433 reviews
5 Stars
3,395
4 Stars
460
3 Stars
126
2 Stars
131
1 Star
321
86%of customers recommend this product.
(
2,834 out of
3,304)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
Horrible Machine
on October 12, 2024
Posted by: PJYB
The original machine I bought needed to be replaced only after 1 year of using it only during the weekends. The replacement also started to give problems after less than a year. I sent it for “repair” and it is broken again after brewing just 3 cups of coffee.
Don’t buy this machine, it is absolutely the worst. And Nespresso shouldn’t be allowed to sell these machines anymore. It is basically just a scam.
I’ve spent I don’t know home many hours on the video phone from Nespresso trying to troubleshoot it. Now basically Nespresso is not responsible for this horrible made machine and the option is just PAY for a new one on a “discounted price”, NO WAY I AM SPENDING MY MONEY AGAIN ON NESPRESSO
Don’t buy this machine, it is absolutely the worst. And Nespresso shouldn’t be allowed to sell these machines anymore. It is basically just a scam.
I’ve spent I don’t know home many hours on the video phone from Nespresso trying to troubleshoot it. Now basically Nespresso is not responsible for this horrible made machine and the option is just PAY for a new one on a “discounted price”, NO WAY I AM SPENDING MY MONEY AGAIN ON NESPRESSO
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, October 14, 2024
Thank you for your review. We are dismayed to learn that your Vertuo Next machine is not working to your satisfaction. We’re pleased to see you reached out to us and troubleshooting was successful. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program. You have a 6-month repair warranty from your repair in September. If the issue persists, please call our toll-free number to speak with a machine expert to determine the next steps to assist you with your machine. We’re confident we’ll come to a satisfactory resolution, and you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great Cup of Coffee - When it Works
on November 9, 2024
Posted by: Shamus7200
from Portland, Oregon
This machine produces a great cup of coffee - when it works. You need to expect to get a year, maybe two out of it before it fails and needs replacing. I’m on my 3d machine in 3 years. The first failed because the optical mechanism that reads the coffee pods failed. The second got stuck in the descaling mode and just gave me the dreaded orange flashing light you’ll read about in other reviews. The machine just isn’t built well enough to handle daily use, which is a pity. I stick with it because the coffee is so good not because I’m mentally defective. Besides, in my experience most coffee makers aren’t up to the task any more anyway. It’s a choice between which defective machine gives you the best coffee for the longest period of time, in my opinion.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, November 11, 2024
Thank you for your review and honest feedback, Marc. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret it when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 if you would like to speak with a supervisor for further support or to provide additional feedback. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great…when it works
on November 12, 2024
Posted by: Brandy0417
from Summit Point, WV
This machine makes delicious coffee; when it works. We’ve had this machine for 1.5 years and now we are having problem everyday. Constant yellow or red flashing lights. We keep cleaning and descaling and the late will not stop flashing. At this point we are just wasting pods trying to get the thing to work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, November 13, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Full flavor
on November 13, 2024
Posted by: SBinSB
from Santa Barbara
I love my machine so much! I purchased a second for when I’m at my boyfriend’s and one for my mom! It’s so good, it’s replaced my Starbucks runs!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on November 16, 2024
Posted by: Cs2
from Connecticut
Bought 3 of these they all stop working after 6 months. Waste of money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 18, 2024
Thank you for your review. We are dismayed to learn that your Vertuo Next machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting. We offer repair & replacement options via our Assistance Service Program. Please do not hesitate to contact us, our Machine Experts would be please to assist you and provide the best resolution. We’re available 24hrs a day 7 days a week via our toll-free number 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good while it lasted -- then leaked, then quit
on November 19, 2024
Posted by: KiloEcho
from Santa Fe, NM
Good while it worked, then...the red flashing death mug. I would unplug the machine and it would work for a few times. Then I had to unplug AND shake it. Then it started leaking from the bottom. Now.... nothing works. It makes the hopeful whirrring and then pfffft. Red light. No coffee. I checked here to see if they've improved the machines since I got mine a few years ago, seems like they haven't. So....I've been opening my remaining capsules of coffee with a knife and using my aeropress.. The capsules are too expensive to risk the machine dying. Frustrating that this is still such a problem.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, November 20, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
new power cord, please
on February 2, 2025
Posted by: Nodoors4
from Troy, OH
I agree with Susanf's review below. My wife and I enjoy the sleek look of the machine. We enjoy the coffee, it is excellent. I also make pour over drip coffee, we do like a variety of coffees. But as the review says, the power cord is a nuisance and eyesore. It is thick and surprisingly rigid, and impossible to "hide". It defeats the visual appeal of the sleek machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
It won’t last long.
on February 5, 2025
Posted by: Karmie333
Well. The coffee is amazing. But the machines it comes out of is not. My boy said half of my coffee with it dripping underneath the machine and I barely get any coffee. I’ve descaled it still does the same thing haven’t had it more than a year.
Response from Nespresso USABy Kendall, February 6, 2025
Thank you for your honest review, Karmie. We're certainly disappointed to hear this and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA