Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(5,993 Reviews)
Rating breakdown 5,993 reviews
5 Stars
4,672
4 Stars
662
3 Stars
183
2 Stars
146
1 Star
330
86%of customers recommend this product.
(
3,158 out of
3,658)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
TERRIBLE INVESTMENT
on June 13, 2025
Posted by: Zack
from Marina Del Rey, CA
I bought this machine 1 year ago and it has been a terrible investment. The coffee does not flow out and the troubleshooting provided zero value in fixing the machine. The app is also pointless in resolving any issues. DO NOT BUY THIS MACHINE
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara, Customer Service, June 14, 2025
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. We understand you entered a troubleshooting session with our Machine Experts. We offer repair and replacement options via our Assistance Service Program. Please do not hesitate to contact us again via our toll-free number 800-562-1465. Our Machine Experts would be pleased to provide you with the best solution possible. We ‘re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working
on June 25, 2025
Posted by: Mlove
Stopped working after 14 months of using it. Called and they could only offer 35% off the same machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, June 27, 2025
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations, and we want to make it right. We recommend calling us at 800-562-1465 to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Never Going Back!
on June 26, 2025
Posted by: Sportgirl65
from Aurora, CO
[This review was collected as part of a promotion.] I previously used a Keurig and thought it was the greatest thing! A co-worker told me about Nespresso and I thought I’d give it a try; wish I had switched sooner!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on July 7, 2025
Posted by: Doug las
How come my machine broke after 18 months . I love Nespresso but not if the machine breaks down
Response from Nespresso USABy Nisha, Customer Service, July 7, 2025
Thank you for your review, Doug Las. We’re dismayed to learn that your VertuoPlus is not meeting your expectations. We’ve arranged a callback to the number on file from a member of our Machine Experts who will be better able to assist you. Callbacks can occur within 24-48 hours. We recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
One Star Because Zero Stars Isn't An Option !
on July 8, 2025
Posted by: GordonT
from North Carolina
I should have learned my lesson from the first machine that leaked water 14 months after purchase. Nespresso was happy to sell me another machine rather than replace that one. This machine is a waste of money. The coffee is barely warm. On certain pod sizes, the machine vibrates violently to the point that the cup falls off the machine and spills coffee everywhere, and it sprays coffee out the back of the unit. For the price of the machine and the ridiculous prices for the pods, I would expect this to have some above-average product quality. We shouldn't have to make machine repairs as a consumer.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, July 9, 2025
Thank you for your review. We're sorry to learn the Vertuo Next machine doesn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting. We offer repair & replacement options via our Assistance Service Program. Our Machine Experts would be pleased to assist you to provide you with the best resolution possible. Please do not hesitate to contact us. We’re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for people with Arthritis too!!
on August 12, 2025
Posted by: JoanT
from Daytona, Florida
Pleased and happy with this machine more so than any other one I have ever purchased. As usual it produces fantastic, delicious 😋 coffee. That is a given. But I have Rhumatoid Arthritis so with this machine, if you are looking for one that does not require any hard hand pressure from you....this is the machine for you. A cup of coffee for me with NO pain on my wrist,fingers, or hands. Thank you Nespresso. I can not stop singing your praise.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after 17 months
on August 23, 2025
Posted by: Rosie
Mine broke after 17 months. The machine is very loud and the pods get to be expensive. Plus having to replace the machine out of warranty. Doesn't make sense.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
You won’t be disappointed!
on October 8, 2025
Posted by: Audrey
from Portland, OR
[This review was collected as part of a promotion.] We have been thinking about buying a Nespresso machine for years and we finally did last month. We have used it everyday since. Our old coffee maker/experience doesn’t compare in the slightest.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA