Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,433 Reviews)
Rating breakdown 4,433 reviews
5 Stars
3,395
4 Stars
460
3 Stars
126
2 Stars
131
1 Star
321
86%of customers recommend this product.
(
2,834 out of
3,304)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
Love my machines
on December 13, 2023
Posted by: Long time user
from New Jersey
I see so many reviews that are low and need to add something positive. I am on my 3 machines, started with the original, Citiz and then moved to the Vertuo Chrome and now own the Vertuo Next. All my mechanics are still going with regular use. I moved the Citiz to the office and gave my first Vertuo to my mom. I now use the Next every day, I clean and descale regularly, and use only filtered water. I hope more long-time users add comments to bring up the rating. I have been a Nespresso customer for more than a decade.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Try a different model
on December 22, 2023
Posted by: Millertime
from Chicago, IL
I bought this model for Christmas ‘22 and it has failed twice in 1 year. Kudos to Nespresso for replacing the machine two times. I am on to the VertuoPlus so hopefully we can see some reliability with this version. The coffee is great just need a machine that doesn’t require customer service. Would not recommend the VertuoNext.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 26, 2023
Thank you for your review. We certainly understand your frustration, and will be happy to assist. The Vertuo Next comes with a one-year warranty, and a lifetime of comprehensive troubleshooting. If you have any further issues, please give us a call to speak with a machine expert at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid this model!
on December 31, 2023
Posted by: Esme831
from Aromas, California
I had this machine replaced by Nespresso before I owned it for a year because it was malfunctioning. Shortly after my original machine was replaced the same thing happened to my sister in law. Now with the 2nd machine, it’s been a little over a year and it stopped working as well. This model is a lemon. Don’t buy it - save yourself money, time, and a headache.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 4, 2024
Thank you for your review, Esmeralda. We understand your frustration regarding the Vertuo Next machine, and the operational issues you experienced. Our goal is to provide all of our customers with complete satisfaction, and we will be sure to forward this feedback to the appropriate teams here. We offer lifetime troubleshooting support and are available 24 hours a day, seven days a week at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after 6 months
on January 4, 2024
Posted by: Edr
from Washington DC
Broke after six months. Machine spins and spins with no coffee coming out. Have tried all types of troubleshooting and realize a lot of people have the same issue. I do not recommend anyone buying this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 5, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Leaky
on January 11, 2024
Posted by: tesser12
Makes good coffee but not reliable. This is my second machine (first one was replaced after 2 months) and it was constantly leaking, needing to be cleaned and/or descaled before every use, and overall a poor experience. I ended up using it until it broke, but for the price, I think it should last more than 2 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 12, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, terrible reliability.
on February 3, 2024
Posted by: CoffeeLover
from Oklahoma
I have had the machine for two months. I tried to brew a cup this morning and it wouldn’t work. I contacted Nespresso and they are going to warranty the machine. As of right now it is a 1 star review. No machine that costs this much should need replaced after two months. Hopefully the replacement machine will make it longer.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, February 5, 2024
Thank you for your review. We are sorry to learn of your disappointment with your new Vertuo Next machine. However, we are please that you were able to contact our Machine Experts and you will be provided with a replacement machine under our Assistance Service Program. We are confident on the reliability of our Nespresso machine, and we look forward to you having a better experience. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not reliable. My last Nespresso machine
on February 3, 2024
Posted by: KL
from CA
My second Nespresso machine, broke after 2-3 years, roughly the same time as first one.
I still bought a new machine because I have bunch of unused capsules, but it’s time to go for serious machine and definitely not Nespresso. Coffee is good, but machines break too often!
I still bought a new machine because I have bunch of unused capsules, but it’s time to go for serious machine and definitely not Nespresso. Coffee is good, but machines break too often!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, February 5, 2024
Thank you for your review. We are dismayed to learn your experience with the Vertuo Next machine and a couple others has been unsatisfactory. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We have Machine Experts who would be delighted to assist you with your Vertuo Next machine and provide you with the best resolution. We’re available 24 hours a day and 7 days a week. Please do not hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Avoid this unit
on February 7, 2024
Posted by: JavaKing
I have had this machine for two years and it constantly requires me to call tech support. Numerous times a year it malfunctions. Additionally it is quite hard to close. The design is bad. It needs to be reengineered or pulled from the line.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, February 8, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA