Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(5,993 Reviews)
Rating breakdown 5,993 reviews
5 Stars
4,672
4 Stars
662
3 Stars
183
2 Stars
146
1 Star
330
86%of customers recommend this product.
(
3,158 out of
3,658)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
Please do better
on February 2, 2025
Posted by: Do better
from Boston
I have a brand new vertuo next I have never been able to used that doesn't work😭. I purchased it a few years ago but didn't use it as my Nepresso Plus was still going strong. Now I'm out and have to decide on a new machine. Unfortunately it wont be nepresso. Please do better
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 3, 2025
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We understand you had reached out and performed the necessary troubleshooting. The Machine Specialist provided you with your out-of-warranty options. Should you decide to take advantage of the offers available, please call 1-800-562-1465. We are available 24 hours a day, seven days a week at for your service and support. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy this machine
on February 15, 2025
Posted by: PW
from Chicago
Do no buy! Proven record of poor performance . Avoid this machine .
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not the quality I expected
on March 7, 2025
Posted by: Dogwoodlady
I was a happy owner of the original Virtuo machine ....it worked great and lasted a long time. When it was time to replace it, I thought this would be an upgrade. Loved the sleek look and the idea of less width taken on the counter. This machine is horrible, Loud, awkward components, even leaks at the drip tray. The coffee still tastes great but after a short stay with me, I am donating it and will return to the original. Guess you don't fix what isn't broken. I wouldn't purchase this again, even at the sale price.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks After A Year - I agree with everyone else.
on March 11, 2025
Posted by: JaneDo
from Florida
I saw that this machine was on sale, and I considered buying my second one - until I realized that the last machine I had broke due to NO fault of my own. I thought I over used it - making two to three coffees per day. Apparently my experience - where my machine lasted less than a year - was shared by many people. Guess I'll not buy another one, even at a reduced price, if it's doomed to die in a year, which is what I experienced last time.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst Coffee maker I’ve ever owed.
on March 27, 2025
Posted by: PK
The worst coffee machine I've ever owned. The machine didn't work and parts just broke off. Customer service was absolutely incompetent. I threw the machine in the trash after half a year.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Garbage
on March 28, 2025
Posted by: Alicart
from Mesa AZ
Don’t bother with this machine. Im about to be on my 3rd machine in 4 years and I only reordered because I have a lot of $ in coffee pods I need to use. But once this one breaks probably in 1-2 years I will not be getting another. The company needs to have a longer warranty on these crap machines. You can tell by all the reviews here they don’t last. Customer service is a joke.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Love the coffee and ease, not durable
on April 21, 2025
Posted by: Steph
Love easy to use, tasty coffee but ive bought 3 one for home and two for my office, two office machines broke and my home machine seems to glitch sometimes.
All this within a year and a half.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very inconvenient, leaks, grinds in coffee
on May 10, 2025
Posted by: Jae
from Englewood cliffs, NJ
Leaks & too much grinds in each cup even though I clean / descaling frequently. It is so NOT intuitive with one button on top, I have to guess what LED color means and blinking means.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA