Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,433 Reviews)
Rating breakdown 4,433 reviews
5 Stars
3,395
4 Stars
460
3 Stars
126
2 Stars
131
1 Star
321
86%of customers recommend this product.
(
2,834 out of
3,304)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
4
Great coffee, quickly served!
on November 23, 2023
Posted by: Coffeedrinker31
from St. Paul
[This review was collected as part of a promotion.] Our previous machine stopped working, so we opted the discount on a new machine rather than repairing the old one. We are long-time nespresso users, and have saved quite a bit of money forgoing the expensive coffee shops.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
I really wanted to love it
on November 26, 2023
Posted by: Ang
from California
Lasted less than two years and came with many problems.
I love the Nespresso espresso and coffee but not sure I’ll be sticking with the brand. I have tons of pods with no machine to brew them. And the pod prices have gone up so much not sure if I’m saving much nowadays vs going to the coffee shop
I love the Nespresso espresso and coffee but not sure I’ll be sticking with the brand. I have tons of pods with no machine to brew them. And the pod prices have gone up so much not sure if I’m saving much nowadays vs going to the coffee shop
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 27, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We also provide out-of-warranty options as well. Please call at your earliest convenience, so we can help resolve the issue you have mentioned. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I'm new to Nespresso!
on November 26, 2023
Posted by: Happy Camper
from Denver Colorado
[This review was collected as part of a promotion.] I'm new to the Nespresso family and will never look back! My coffee drinking experience has changed dramatically and I feel like I am treating myself to an experience rather than a quick cup of joe!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working 🙁
on November 27, 2023
Posted by: Beebs25
from Boston, ma
I bought this machine last Christmas. It has stopped working there is no water coming out. Can’t do a descaling. Is there someone who can help me with a return or replacement of this machine. Not happy at all.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, November 29, 2023
Hello. We are disappointed to hear that there is an issue with your VertuoPlus. All of our machines come with up to a one-year warranty, and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do NOT recommend
on November 28, 2023
Posted by: Mcgo228
from Lexington, KY
Had for two years and it already broke - warranty only lasts a year. Only option is to pay for a repair, which could take 4-6 weeks, or buy a new one with 35% off. I do not recommend this product at all! Be prepared to pay for another machine in 2 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, November 29, 2023
Hello. We are disappointed to hear that there is an issue with your Vertuo Next. All of our machines come with up to a one-year warranty, and a lifetime of troubleshooting support. The offer provided is standard for out of warranty machines, but if you would like to try additional troubleshooting, don't hesitate to give us a call at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy
on November 30, 2023
Posted by: Melissa
from Atlanta
I’ve gone through two of these things now, within two years, they’re lemons. Poor quality and poor service when trying to trouble shoot. Very disappointed with Nespresso’s “resolution”.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, December 1, 2023
All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
HARD PASS
on December 4, 2023
Posted by: Jenny
from San Francisco, CA
I got this machine 2 years ago and after 1 year it stopped working where the button just stopped working. But before that it was already getting impossible to lock where I kept wasting my pods to try to lock it or get the button to work. They sent me a replacement of the same machine...now its been a year and I am again having the SAME issue with the locking mechanism. I hurt my hands trying to close the machine, I follow all the cleaning steps and run the cleaning cycle frequently as well. But you have to use all your strength to close it, which leads me to the fact that my parents are elderly and are unable to use it due to force you need to use to close the machine. I called again, they wanted to do a video troubleshooting again, and want to resend me the SAME MACHINE. This machine should not even be on the market anymore, I see it on sale at those discount stores all time.. gee I wonder why. I wanted to love Nespresso but honestly at this point, I would skip Nespresso altogether and just buy an actual espresso machine. Sure its convenient but this machine is not worth the trouble.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, December 6, 2023
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
This machine has broken twice
on December 5, 2023
Posted by: DMabe
from San Francisco, CA
I purchased this machine March of 2021. It starting leaking coffee out the back of the machine and flooding the counter within the first year. I called customer service and since it was still under warranty, Nespresso sent a replacement. The replacement machine stopped working after only a few months. It just flashes orange twice and doesn't work. I've tried various forms of troubleshooting: the manual, watching YouTube videos from Nespresso and various users, nothing works. Not even factory reset. It won't enter descale mode in order to try to clean it either. This is an extremely frustrating machine. It's a shame because I love Nespresso but the quality of their machines seems to vary wildly depending on the model and they all seem to have short lives. I had a different model prior to this one that worked for longer (maybe 2 years?) but that first one ended up breaking eventually as well. It makes me want to quit Nespresso having so many mechanical issues constantly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, December 6, 2023
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA