Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,418 Reviews)
Rating breakdown 7,418 reviews
5 Stars
5,782
4 Stars
873
3 Stars
254
2 Stars
163
1 Star
346
86%of customers recommend this product.
(
3,274 out of
3,792)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
Nespresso is the GOAT
on January 12, 2026
Posted by: cassiec198_4787
I have had this machine for a few years now. It works excellently to this day. Being able to have easy access to espresso drinks at home makes me SO happy! And it’s saved me so much money compared to getting coffee out. It’s clean, doesn’t take up a lot of space, and is fast. You still get the creamy froth on the espresso “shots”. There are so many flavors to chose from and I like that they offer different sizes of coffee as well. My go-to is the double shot to make a perfect latte at home.
Written by a customer while visiting influenster.com
Customer Rating
2
I am disappointed with this machine.
on January 11, 2026
Posted by: Estela
from Englewood, New Jersey
I bought it over ten days ago and the crop is getting lift or elevated leaving a gap. Smells like the plastic cap burnt. I noticed that this machine doesn’t heat the coffee enough.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, January 12, 2026
Thank you for your review, Estela. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious! The best cup of coffee ever!
on January 11, 2026
Posted by: Jim13
from Honolulu, HI
[This review was collected as part of a promotion.] But the virtuo next machine and coffee's specifically, the active coffee and have been enjoying it ever since. coffee has never tasted So good. So much better than Starbucks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy way to feel fancy!
on January 11, 2026
Posted by: KellyT
The Nespresso Vertuo Next has officially turned my kitchen into a mini coffee bar. With just one button, it brews everything from a bold espresso to a full cup of coffee, and the results are consistently smooth, rich, and topped with that signature creamy foam I love. No guessing, no measuring, the machine reads the pod and does all the work for you (which is perfect before caffeine kicks in).
Just know that you have to use only the Vertuo pods so you’re very limited. I still love it and it’s perfect for me. I feel so fancy.
Written by a customer while visiting influenster.com
Customer Rating
1
Failed
on January 11, 2026
Posted by: Bob27
from Nevada
Failed after a year. Outside of warranty offered 35 percent towards a new machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, January 12, 2026
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Please call us via our toll-free number at 800-562-1465, and we'll be happy to collect any further feedback you have, and see what can be done to make your Nespresso experience better.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love!
on January 11, 2026
Posted by: brittbodinet_7819
I love my new nespresso! It came with 3 sleeves of coffee and a sample pack. I have seen reviews to how it doesn't get hot enough and I had that problem until I started frothing all my creamers. Even if it's a creamer that I know doesn't froth it heats up the creamer before getting put into the coffee so then the coffee or espresso doesn't get cold. I prefer the smoother less strong coffee's but so far all of what I have tried has been smooth with no bitter taste. I love that the machine is smaller since I dont have much counter room and I love that it takes out the used pods on its own and stores them until you empty out the little storage bin. I would highly recommend!!
Written by a customer while visiting influenster.com
Customer Rating
1
Avoid this model
on January 11, 2026
Posted by: CoffeeIsLife
from CT
We bought this two years ago. Only use filtered water and it is just my spouse and I using it (2 cups/day). We have the dreaded flashing red light, will not brew, tried all the steps with descaling, cleaning sensor etc. Ordering a different model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, January 12, 2026
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Please call us via our toll-free number at 800-562-1465, and we'll be happy to collect any further feedback you have, and see what can be done to make your Nespresso experience better.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Way better flavor, but could be hotter
on January 10, 2026
Posted by: chelseab605_7188
If you like a strong non-diluted coffee taste with a foam top, then throw away your keurig, and get a Nespresso machine. The difference is night and day and I will not go back. The only thing that I would change is to make the temperature hotter, but that's my only criticism.
Written by a customer while visiting influenster.com