Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,418 Reviews)
Rating breakdown 7,418 reviews
5 Stars
5,782
4 Stars
873
3 Stars
254
2 Stars
163
1 Star
346
86%of customers recommend this product.
(
3,274 out of
3,792)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
Definitely recommend this you will not regret it.
on January 15, 2026
Posted by: sheromaniep_2948
This is a very great material and very functional coffee machine. This make making a cup of coffee, very fun, easy and fast set up is very easy very simple.. love that I can control the temperature settings and other with just one button. I absolutely love this coffee machine did not regret buying it however, I second-guess it so glad I made the decision in buying this.. I would highly recommend this to any coffee lover
Written by a customer while visiting influenster.com
Customer Rating
5
Great cup of coffee
on January 15, 2026
Posted by: samwill79_6927
I love this little coffee machine. Not only does it brew a great cup of coffee, it is also very sleek and i love the matte black with a pop of gold. I love that it can brew a mug size of coffee as well as just the shot.
Written by a customer while visiting influenster.com
Customer Rating
5
Good bye coffee nerd ex-husband. I choose peace.
on January 14, 2026
Posted by: LiberatedCoffeeLover
from Phoenix, AZ
My ex-husband was a coffee nerd. He handcrafted pour-overs like a fastidious scientist in a lab. He favored the coffees that tasted like twigs and pears and I favored chocolate notes. He retrofitted our foodie Fellow coffee grinder with an even better blade so the whole grinder cost as much as a car payment. A really nice car payment. I’m so over it. I’m so over him. So, pulling shots in my espresso maker lost its luster when my whole life became hustle to get out the door while running my busy, newly single life and caring for my family. Enter the Nespresso Vertuo Next: Tasty. Fast. Foamy crema. Beautiful design. Efficient. Literally, screw pretentious coffee culture. Good-bye to the self-obsessed narcissistic pursuit of being the most interesting man in the room because you like coffee that tastes like apricot pits and gravel and it takes a chemistry lab and half an hour to make one cup of coffee. The Nespresso works for my new peaceful life of freedom and pleasure. It’s easy and lovely and the coffee tastes great. Actually, I gave up caffeine to regulate my cortisol after the year of divorce process so the decaf pods are perfect. I choose me. I choose peace. I choose liberation of everything from my time to my mind to my pleasure. Thank you, Nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great product
on January 14, 2026
Posted by: SLF
from Upstate SC
[This review was collected as part of a promotion.] The coffee is absolutely delicious! Very easy to use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love the Flexibility of sizes.
on January 13, 2026
Posted by: Ropingtogo
from Colbert, WA
[This review was collected as part of a promotion.] We have had our Vertuo Plus for over 2 years and love the ability to make a cup of coffee to an Iced Shaken espresso at home. My husband is going to Arizona for 2 months this winter to team rope. We purchased the Vertuo Next for him to take with him plus it makes larger coffee sizes. So far we love it. My only issue is I wish it closed like the Plus.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
A downgrade from my last Nesresso machine
on January 13, 2026
Posted by: anitaree
from Austin, TX
I received this as a gift after having a Nespresso VertuoPlus Deluxe Machine By De'Longhi for almost 4 years. I LOVED that machine and still have it, thankfully, because this new one is inferior in several ways. The new one is loud and makes unpleasant grinding type noises when brewing, especially near the end of the brew cycle. It also has a smaller water resevoir, a smaller capsule capture bin, and the pods do not slide into the bin when I open the machine 99% of the time. The two stars is for making good coffee and espresso. I love the aerocinno milk frother too but don't use it very often.
I honestly don't think I will keep using this which is a shame and I can't return it because it was a gift with no gift receipt. :(
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, January 15, 2026
Thank you for your honest review, Anitaree. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy coffee machine to use
on January 12, 2026
Posted by: MeliP
Sleek beautiful coffee machine. Easy to use with the pods. Easy to set up and clean. Does not weight that much. Easy to remove the water dispenser. Have had no issues since I got it. Makes my expresso shots in less than no time for on the go iced or hot.
Written by a customer while visiting influenster.com
Customer Rating
3
Great until it isnt
on January 12, 2026
Posted by: Torsell
from Upstate ny
I descale and maintained this machine for close to a year. The past few weeks it has been giving me issues. I can’t descale it for every cup I brew but the app wants me to. Today it totally stopped working. Reset reconnect etc etc. it’s in the garbage. I love the coffee this particular machine didn’t last as long as the pop model I gifted 2 yrs ago still working great today. It also see,s like this model didn’t give as hot of a cup as that pop does. I can’t go back to horrible drip coffee! Percolating is time consuming, limited flavors and gets burned tasting fast. I’m locked into this now, Ordered the ‘Up’ model today. I wish this one wasn’t such a junk it was nice looking and space saving. Fits nicely in a 13 gallon trash bag now!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 13, 2026
We're disappointed to hear this, Tanya, and we hope you know that we're always here to help. Please call us at 800-562-1465 to speak with a machine expert.
Written by a customer while visiting Nespresso USA