Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,433 Reviews)
Rating breakdown 4,433 reviews
5 Stars
3,395
4 Stars
460
3 Stars
126
2 Stars
131
1 Star
321
86%of customers recommend this product.
(
2,834 out of
3,304)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
4
Nice machine
on March 6, 2023
Posted by: Blondee
from Los Angeles CA
[This review was collected as part of a promotion.] We had originally purchased the Vertuo Next and had 3 replacement machines over a month period and each one had issues so we were sent this one as a replacement. I do think this is a better machine, it’s much quieter than the Next. However I do wish it brewed the largest size for the carafe which is why we originally purchased the Next. I also wish they would have given us a color choice for the machine.
I would recommend this to a friend!
Response from Nespresso USABy Kendall S, Customer Service , March 7, 2023
Hello, and thank you for your review. This is not the experience we wished for you, however we are happy to hear that you were able to receive assistance from our team. Should you need anything else in the future, don't hesitate to give us a call at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Perfect coffee!
on May 25, 2023
Posted by: Tracy66
from Oneonta NY
[This review was collected as part of a promotion.] I love love love! However, I wish they were made better. I have bought 4 machines in 3 years. One was a gift . But 3 for myself. One lasted less than year. Ridiculous. So I just bought another one. I can't be without it! But if either one I have breaks again, I probably won't replace them. Too much $ to keep replacing.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
They went backwards in designing this machine.
on July 27, 2023
Posted by: psrayster
from Cathedral City, California, USA
It's difficult to believe how cheap this machine feels. It's loud, and frustrating to open and lock. My machine will move several inches and if the tiny water reservoir doesn't spill, it will need to be topped off that morning anyway. I'm returning this to the place of purchase and buying an older design with much better features. My friend in Canada had one of a similar design to the one I'm replacing this with. It was super easy, one tiny lift upwards and it discards the old pod and is ready for the next. Having been a Nespresso user for over a decade and a half the quality of this machine really took me off guard.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , July 28, 2023
Hello. We're disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Was Great Until it Stopped Brewing
on August 2, 2023
Posted by: KLo
Loved everything about it until it decided to no longer brew coffee. It will go through descaling cycles fine but won’t brew no matter which pod I use. I’ve done all the troubleshooting tasks and nothing works. After researching online and speaking to friends that have one, I found that my issue is very common. My machine is out of warranty.
Response from Nespresso USABy Jason B., Customer Service, August 3, 2023
Hello. We are disappointed to hear that there is an issue with your Vertuo Next. All of our machines come with a one-year warranty and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do Your Research! Get a Plus
on August 17, 2023
Posted by: WarmCoffee
from California
We replaced our Vertuo with a Vertuo Next 1 week ago. This thing is a piece of junk. The machine in manual, its loud, it leaks, the coffee comes out luke warm if it comes out at all. What a scam.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, August 21, 2023
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. To ensure optimal use of your machine, we recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Obsessed! Slim size and dual capacity
on August 20, 2023
Posted by: Dking7
from Texas
I bought this to replace an Insta pot dual brew. It was a learning curve changing to the vertuo pods and how to reuse them. But my goodness. I brag to my coffee loving family every day, that I am drinking superior espresso and coffee compared to their crap. I love a good black cup of coffee. The Columbia pods and this machine were sent from heaven. Same with using my Starbucks espresso pods. I see some people having trouble with life span. I'm only three weeks in so I can't debate on that. As far as I am concerned this machine is a goldmine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't waste your money.
on August 21, 2023
Posted by: Jane
from Florida
Had erratic problems with this machine since purchase. Works fine for afew days, then not at all. Finally to the point it doesn't work at all. Lights blink...followed direction and reset to factory settings which worked a couple times, but no more. Was pricey for a few weeks of good coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review, Jane. We are sorry to learn you were experiencing issues with your Vertuo Next machine. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Descaling your machine every 3 months or 300 capsules, whichever comes first. Your Vertuo Next machine comes with one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad Model
on August 21, 2023
Posted by: gc12
I bought this machine about 8 months ago. It functioned perfectly fine for most of that time, but like others, I recently started to experience problems with the model. Failed to pump water, loud start, orange light - all of this sporadically for a couple weeks until it finally broke outright today. The coffee was always tasty, but this model was a huge disappointment. I am taking the advice from others on here and purchasing a Verturo Plus to replace it. Skip this janky model and pay a bit extra for a better machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review. We are dismayed your Vertuo Next machine didn’t meet your expectations. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA