Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,418 Reviews)
Rating breakdown 7,418 reviews
5 Stars
5,782
4 Stars
873
3 Stars
254
2 Stars
163
1 Star
346
86%of customers recommend this product.
(
3,274 out of
3,792)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
Modern design and outstanding coffee performance!
on January 23, 2026
Posted by: KhrystynaK
The Nespresso Vertuo Next is a sleek addition to any kitchen. I love its compact ergonomics, which makes it fit perfectly even in smaller spaces. The performance is impressive, brewing a rich and smooth cup with great crema every time. It’s made with quality materials that feel durable. While it requires regular maintenance like descaling, the ease of use and the value you get for café-quality coffee at home are definitely worth it!
Written by a customer while visiting influenster.com
Customer Rating
2
on January 23, 2026
Posted by: mer
Our machine has worked pretty well until this week.. just about 1 year after we purchased and we cannot get it to work any more!
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, January 24, 2026
Thank you for your review, Marquell. We're disappointed your Vertuo Next didn’t meet your expectations. All Nespresso machines come with at least a one-year warranty. Please call us via our toll-free number at 800-562-1465, we're available 24/7 to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointing and not long lived
on January 22, 2026
Posted by: Ellie
I bought this machine about two years ago, have done regular maintenance, and don’t use it excessively, even going a week or two between uses at times. However, the number of times my machine has decided to break down is egregious. It should not be this difficult to maintain. It has fully stopped working just 2 months after my two year anniversary of getting the machine. Extremely disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, January 24, 2026
We know this is disappointing, Ellie. We're here to help with your Nespresso machine and ask that you call Nespresso directly, 800.562.1465. A Machine Expert is available 24/7 to troubleshoot over the phone and provide replacement or repair service if needed. All Nespresso machines come with at least a one-year warranty. We look forward to hearing from you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Must have in my kitchen
on January 22, 2026
Posted by: imacoolmom_2815
I use my Nespresso daily to make hot or iced lattes, coffee, and tea based drinks! It is worth its weight in gold (and counter space, though it is a tiny little machine for how well it functions). Easy to clean based on manufacturer instructions, and will last you a long time due to the durable nature of the material it’s made from. 10 out of 10!
Written by a customer while visiting influenster.com
Customer Rating
5
on January 22, 2026
Posted by: D
from Lafayette, Indiana
[This review was collected as part of a promotion.] Love this machine! Makes the best tasting coffee. It is a little noisy but otherwise great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use and creates barista perfection!
on January 22, 2026
Posted by: mckenzieg53_9753
This machine is so easy to use and lightweight. It can nestle into any corner of your kitchen and has a sleek design to blend in seamlessly. The value in unbeatable. It’s durable and the coffee tastes like barista perfection every single time without fail. It has 1 button, which makes it super convenient and easy.
Written by a customer while visiting influenster.com
Customer Rating
5
Easy to use and creates barista perfection every t
on January 22, 2026
Posted by: mckenzieg53_9753
This is the most convenient, easiest to use espresso machine. You don’t need to be an expert barista. It’s lightweight and super easy maintenance. There is 1 button to use and that will be how you brew your coffee and descale it. The coffee is amazing and taste great every single time.
Written by a customer while visiting influenster.com
Customer Rating
5
I’ve been really happy with my Nespresso VertuoPlu
on January 22, 2026
Posted by: nurak1_4526
I’ve been really happy with my Nespresso VertuoPlus Deluxe bundle. The packaging was neat and secure, making everything feel high quality right from the start. The aesthetics fit perfectly in my kitchen and make the space feel more modern and clean. It feels well built, and the durability gives me confidence that it will last with daily use. I love how simple the settings are, so I can make my coffee quickly without any hassle. The maintenance has also been easy, which saves me time and keeps everything running smoothly. Overall, the durability, convenience, and design make this machine a great everyday choice.
Written by a customer while visiting influenster.com