Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(5,993 Reviews)
Rating breakdown 5,993 reviews
5 Stars
4,672
4 Stars
662
3 Stars
183
2 Stars
146
1 Star
330
86%of customers recommend this product.
(
3,158 out of
3,658)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
DONT BUY - BUY A VERTUO PLUS
on July 11, 2025
Posted by: syd123456789
from Lex KY
DONT BUY- BUY A PLUS INSTEAD. I have had 2 Vertuo Next machines in 3 years. My current machine is broken and out of the one year warranty period. There is a class action lawsuit in progress for the machines because they notoriously fail. Now I am going to buy a Vertuo Plus because I have a ton of nespresso pods and don't want another Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, July 12, 2025
Thank you for your review. We are happy to see you were able to speak with a Machine Specialist and discuss your out-of-warranty options. Kindly call at your earliest convenience to confirm which option you prefer and to take advantage of these offers. This can only be actioned by phone. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
It will stop working after a year
on August 10, 2025
Posted by: Marie1
I have had my machine going on 3 years and it is very inconsistent. I loved it at first but over the past few years, it will not pull water through the machine even after attempts at cleaning and resetting the machine. Given the price, I would expect it to last more than 3 years. Save your money and find a more reliable machine.
Response from Nespresso USABy Kendall, Customer Service, August 11, 2025
Thank you for your review, Marie. We are sorry to learn of your disappointment with our Vertuo Next machine, and we're here to help. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program and available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Don’t get tgis model waste
on September 14, 2025
Posted by: Kim
from Lake forest
Meh, just over a year old and it’s extremely loud and is leaking internally all over the counter. All guides say pretty much good luck, we would have to open the machine and have a tech fix. Waste
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, September 15, 2025
Thank you for your review, Kim. We're sorry to learn your Vertuo Next machine is leaking. All Nespresso machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We are available 24 hours a day and 7 days a week for your convenience. We'll be happy to help assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Subpar model
on December 10, 2025
Posted by: HA1
from Los Angeles CA
[This review was collected as part of a promotion.] Bought this and returned it because it was scuffed on the edges and the crema was not as good as my previous machine and coffee came out cool.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, December 11, 2025
Thank you for the review, Hasti. We trust the service you received was in line with your expectations and you'll enjoy your new machine.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth every penny!
on December 18, 2025
Posted by: Steph
from FL
[This review was collected as part of a promotion.] Couldn’t be happier! Brews hot coffee with lots of froth eliminating the need for a frother. Coffee is delicious. My only complaint is the water tank is plastic and I would prefer that it be glass. I feel like I get the same quality of coffee as a coffee house if not better!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso love
on December 18, 2025
Posted by: Stepho
from Pennsburg PA
[This review was collected as part of a promotion.] I bought this one as a Christmas gift for my son. My son loves the espresso i make for him at my houses. I own 2 other nespresso makers and just love the convenience and tastes of my espresso & coffee, I can't start my day without it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome coffee machine!
on December 21, 2025
Posted by: Motown
from Lincoln, California
[This review was collected as part of a promotion.] I bought this machine earlier this month and have enjoyed it immensely. I especially like the feature of being able to adjust the output volume for various Nespresso capsules.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So fresh
on December 23, 2025
Posted by: Slawdog
from North Carolina
[This review was collected as part of a promotion.] Got it for my parents, they love it. Say they’ve never had fresher coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA