Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(5,902 Reviews)
Rating breakdown 5,902 reviews
5 Stars
4,600
4 Stars
647
3 Stars
180
2 Stars
146
1 Star
329
86%of customers recommend this product.
(
3,158 out of
3,657)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
Perfect cup
on November 25, 2025
Posted by: Perfection
from Portland Oregon
[This review was collected as part of a promotion.] Perfect cup every time. I love that I know exactly what to expect when I start my day with a great cup of awesomeness.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious and Smooth Coffee
on September 21, 2025
Posted by: Yogi84
from Phoenix, AZ
[This review was collected as part of a promotion.] I received my Vertuo Next Deluxe as a gift and has been pleasantly surprised. I am afraid of becoming addicted 🙂
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the Vertuo Deluxe Plus!
on January 19, 2026
Posted by: Lor
from New York, NY
[This review was collected as part of a promotion.] I bought this to replace one that my husband accidentally broke. Always brews a hot cup of coffee. Easy to use and maintain.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Fussy and Not Well Built.
on January 30, 2026
Posted by: PJK
from Lake Fork, Texas
This is my 3rd Nespresso machine and the worst one so far. My last machine stopped making espresso, and there were issues with the lid sticking. I fully expected the Vertuo Next to be an upgrade, but it feels cheap and it’s difficult to close and lock the lid. The crema is not as creamy, but at least it makes espresso. Not sure how long it will last? I looked at Breville, and unless you are wanting to open a coffee shop (high end machines are pricey), their only available machine is the Vertuo Next. I sure hope Nespresso ups their game soon. The pods are too expensive to use with a crappy machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, January 31, 2026
Thank you for your review, Pat. We’re sorry to learn you’re dissatisfied with your new Vertuo Next. We stand behind our brand and our Machine Experts will be pleased to hear from you so we may address your concerns. Please call directly, 800.562.1465, to troubleshoot over the phone. We offer repair or replacement options as needed, and lifetime troubleshooting service. We value your loyalty and look forward to coming to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious coffee
on November 24, 2025
Posted by: 1
from Washington
[This review was collected as part of a promotion.] I’ve had my machine several weeks. I couldn’t be happier.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee at home
on November 25, 2025
Posted by: CNS123
from Bossier City, LA
[This review was collected as part of a promotion.] The best coffee pot I have ever owned. I used to prefer drip coffee but this makes coffee like a coffee shop but at home for a much better price.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The light of my life
on December 5, 2025
Posted by: Josh
from Wheeling wv
[This review was collected as part of a promotion.] We started using Nespresso 3 years ago. It has changed our lives. We could never go back to regular coffee. We almost named our first born “Nessy” in honor of our morning hero, our Nespresso machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
on January 23, 2026
Posted by: mer
Our machine has worked pretty well until this week.. just about 1 year after we purchased and we cannot get it to work any more!
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, January 24, 2026
Thank you for your review, Marquell. We're disappointed your Vertuo Next didn’t meet your expectations. All Nespresso machines come with at least a one-year warranty. Please call us via our toll-free number at 800-562-1465, we're available 24/7 to assist you.
Written by a customer while visiting Nespresso USA