Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,239 Reviews)
Rating breakdown 4,239 reviews
5 Stars
3,253
4 Stars
430
3 Stars
118
2 Stars
124
1 Star
314
86%of customers recommend this product.
(
2,804 out of
3,263)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
I hate this thing
on January 5, 2025
Posted by: TanyaN
from Houston Texas
I will never buy another Nespresso Machine. I have had this machine less than a year and it has been a ridiculous pain in the behind. It get's stuck in descaling mode every single time I have to descale. I mean seriously it shouldn't be this complicated just to clean the stupid thing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 8, 2025
Thank you for your review and honest feedback. We’re disappointed to learn that your VertuoPlus Deluxe is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Your Nespresso machine comes with a lifetime of troubleshooting assistance and a one-year warranty. Please contact us at 1-800-562-1465 if you would like to speak with a Machine Expert who may assist with descaling and other troubleshooting tips to optimize your experience when maintaining your VertuoPlus Deluxe. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great machine, until it isn't.
on September 30, 2022
Posted by: Ashley
from Missouri
I loved this machine and the coffee however the machine is now leaking. I have used this machine less than once per week, maybe 150 times total, in the 2.5 years I have had it. I have reached out to customer service about the short life of their product and have not heard back. Sad because it is good coffee, but you couldn't use this machine daily for 1 year. All descaling and cleaning was done regularly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , October 1, 2022
We are disappointed to learn that your Vertuo Plus machine has not met your expectations. The Vertuo Plus comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great if you only want it for a year
on August 4, 2024
Posted by: jval94
coffee tastes good and its really convenient…for about a year. and then the machine stops reading the capsules, and you have to waste SO many capsules just to get your cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible quality machines
on October 29, 2024
Posted by: EP000
from IN
I am on my second of these machines and now both have malfunctioned. My first started leaking, then stopped working completely. Now my second won’t brew and flashes red at me. I’ve tried everything. I maintain them carefully, using filtered water and descaling regularly. They are not built to last. I won’t be buying another. It’s a shame because I love the coffee and the convenience.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, October 30, 2024
Thank you for your review. We’re dismayed to learn that your VertuoPlus isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leaking machine
on October 29, 2021
Posted by: Patrik2033
from Pittsburgh
I have had my Virtuaplus machine for less than 2 weeks and it’s is leaking from the bottom of the machine. Coffee is great. But I am not enjoying the leak.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, October 30, 2021
Hi Patrik2033, we're disappointed to hear you are experiencing a leak. We would recommend calling us at 1-800-562-1465 when you are near your VertuoPlus. We'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Completely broken after 1.5 years of use
on November 26, 2021
Posted by: BW000
from Chicago
This machine does not hold up. Mine is completely broken after 1.5 years of use - does not light up, I cannot even get the top to close. I have to buy a replacement. This is after months of leaking that I have not been able to remedy. Conveniently, it only has a 1 year warranty.
I sing the praises of Nespresso coffee to everyone but the company has a serious hurdle here with the poor quality machines. Please make a machine that lasts!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 29, 2021
Thank you for your review. We are glad to see you spoke with a machine expert to resolve your leaking issue. We recommend running a cleaning cycle once a week with the VertuoPlus machine to prevent the center needle of your brew unit from becoming clogged, thus potentially causing a leak.
If you need any additional troubleshooting assistance, please visit Nespresso.com/help or call us at 800-562-1465. Nespresso is available 24 hours a day, 7 days a week.
If you need any additional troubleshooting assistance, please visit Nespresso.com/help or call us at 800-562-1465. Nespresso is available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Good….until it wasn’t!
on March 21, 2023
Posted by: Graphicguy
from Cincinnati, Ohio
Well….like some relationships, this one started well, but then dramatically took a turn for the worse. I’m on my 2nd machine. After a few months of usage, they begin to leak out of the bottom. Nespresso replaced the first one. Now, the 2nd one is doing the same. It’s obviously a design flaw that they fail to address given they’re still selling these.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , March 22, 2023
We are disappointed to learn that your VertuoPlus machine has not met your expectations. The VertuoPlus comes with at least a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great at first! Lasts 1 year - very noisy also
on July 20, 2024
Posted by: Denise
from Orlando, FL
I’ve had many Nespresso machines throughout the years. Overseas I always had the original line, same for my entire family. We’ve never had any issues and we are Nespresso customers basically since they first came out. I now live in the US for 3 years and my third Vertuo line machine just stopped working. I guess either the Vertuo line is horrible or the machines sold in the US are lower quality. A coffee machine is not supposed to be disposable. And there are 2 years warranty for most machines, they offer only 1 yr for Vertuo Plus, does that mean they expect it to brake shortly after a year?
I would recommend this to a friend!
Response from Nespresso USABy Aimee C., Customer Service, July 22, 2024
Thank you for your review and honest feedback, Denise. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Please get in touch with us at your earliest convenience at 1-800-562-1465 so our Machine Experts can work with you to resolve your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA