Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,205 Reviews)
Rating breakdown 7,205 reviews
5 Stars
5,602
4 Stars
858
3 Stars
248
2 Stars
158
1 Star
339
86%of customers recommend this product.
(
3,210 out of
3,719)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
Broken
on August 23, 2022
Posted by: El
[This review was collected as part of a promotion.] Really really loud and it is not picking up the pods as it should. It seems like I got a used/refurbished or broken one?
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, August 24, 2022
Thanks for your review. We’re dismayed your VertuoPlus machine is loud, and the tracks aren’t picking up your used capsules to dispense into the used capsule dispenser. Your VertuoPlus machine comes with a 1 year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available by phone 24 hours a day and 7 days a week, for your convenience. We recommend calling us to speak with a machine expert, to resolve your machine issues. We look forward to your call soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the Nespresso
on September 30, 2022
Posted by: Nisha
from Florida
[This review was collected as part of a promotion.] My keurig broke/malfunctioned so I was going to buy the same model but it was discontinued. However I started to look at nespresso machines and I said let me switch it up. The flavor of the coffee is way better than keurig and now I can never go back
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Leaks
on November 7, 2022
Posted by: Jeanne
from Tampa Florida
Leaks coffee. Buying a new one to replace the leaking one since I have so much invested in coffee. Makes a good cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, November 8, 2022
Hello Jeannie. We appreciate your review. If you ever come across any issues with your machine, give us a call at 800.562.1465, and one of our machine experts would be happy to provide you with comprehensive troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on November 20, 2022
Posted by: kmo218
from chicago il
[This review was collected as part of a promotion.] Bought this as a gift for my mom and she absolutely loves it! It's her first nespresso machine and she loves how simple it is to use and loves the coffee taste as well.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Purchase
on November 20, 2022
Posted by: DBSMiFF
from Queens, NU
[This review was collected as part of a promotion.] Loving every bit of this last purchase. My wife and I were in need of an upgrade and this checked all our boxes.we’re very pleased.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Wonderful machine - Terrible decaf choices
on December 17, 2022
Posted by: Pattipalooza
from Houston, TX
Love this machine so much I have purchased 3 of them: one for myself, one for my guest house, and one as a gift for a friend. It is easy to use and makes delicious coffee at the perfect temperature. Unfortunately since getting chronic migraines I can only have decaf, so I am missing out on a lot. I am very disappointed at the lack of choices in decaf, as there is only one in the regular size, which seems ridiculous considering the amount of regular coffee available. Would love to see many more decaf options, especially some fun, flavored ones, which I greatly miss. I have been using another machine more lately just to get variety in decafs. Please consider doing more for those of us who need decaf.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Best Coffee and So Easy to Use
on December 22, 2022
Posted by: marilynq
from San Diego, CA
[This review was collected as part of a promotion.] I bought this for my home because I have the Vertuo Next at work and wanted to see the difference between the two firsthand. The Vertuo Plus by far is much easier to setup and start using. I like that the water container can be swiveled to either side to maximize space and it also seems to hold more water than the Next. The coffee is superb on both machines. If you are deciding between the Plus and the Next, I recommend the Plus.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst machine ever
on January 24, 2023
Posted by: Laura
from CT
This machine is terrible. We have had Nespresso machines for years, and this is by far the worst. Constant problems... hours on the phone with customer support. Trying to get it replaced for our old model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, January 25, 2023
Hi Laura. Thank you for your review. We are dismayed to learn your VertuoPlus machine does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA