Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,258
4 Stars
432
3 Stars
118
2 Stars
124
1 Star
316
86%of customers recommend this product.
(
2,805 out of
3,265)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
One Star Because Zero Stars Isn't An Option !
on July 8, 2025
Posted by: GordonT
from North Carolina
I should have learned my lesson from the first machine that leaked water 14 months after purchase. Nespresso was happy to sell me another machine rather than replace that one. This machine is a waste of money. The coffee is barely warm. On certain pod sizes, the machine vibrates violently to the point that the cup falls off the machine and spills coffee everywhere, and it sprays coffee out the back of the unit. For the price of the machine and the ridiculous prices for the pods, I would expect this to have some above-average product quality. We shouldn't have to make machine repairs as a consumer.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, July 9, 2025
Thank you for your review. We're sorry to learn the Vertuo Next machine doesn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting. We offer repair & replacement options via our Assistance Service Program. Our Machine Experts would be pleased to assist you to provide you with the best resolution possible. Please do not hesitate to contact us. We’re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for people with Arthritis too!!
on August 12, 2025
Posted by: JoanT
from Daytona, Florida
Pleased and happy with this machine more so than any other one I have ever purchased. As usual it produces fantastic, delicious 😋 coffee. That is a given. But I have Rhumatoid Arthritis so with this machine, if you are looking for one that does not require any hard hand pressure from you....this is the machine for you. A cup of coffee for me with NO pain on my wrist,fingers, or hands. Thank you Nespresso. I can not stop singing your praise.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after 17 months
on August 23, 2025
Posted by: Rosie
Mine broke after 17 months. The machine is very loud and the pods get to be expensive. Plus having to replace the machine out of warranty. Doesn't make sense.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
You won’t be disappointed!
on October 8, 2025
Posted by: Audrey
from Portland, OR
[This review was collected as part of a promotion.] We have been thinking about buying a Nespresso machine for years and we finally did last month. We have used it everyday since. Our old coffee maker/experience doesn’t compare in the slightest.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Started leaking
on September 18, 2021
Posted by: Gayla gumballs
from Edmond, ok
I loved this machine! No problems for 1 and a half years but then it started leaking. I took great care of it, descaling, etc. finally had to put it away in the pantry. Don’t have the heart to throw it away….
I would recommend this to a friend!
Response from Nespresso USABy JC A., Customer Service, September 20, 2021
Thank you for your review, Gayla.
We certainly want your Nespresso experience to be special and exactly to your liking. The VertuoPlus machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
We certainly want your Nespresso experience to be special and exactly to your liking. The VertuoPlus machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best gift to myself
on January 6, 2022
Posted by: nespressyourself
from New York, NY
- There is a wonderful variety of pods.
- You can make an espresso or full sized cup of coffee.
- The crema is excellent and it's super easy to use.
- I love how sleek and sexy it looks on my counter space (it doesn't take up much)
If you're looking to purchase this machine I highly recommend! The self lifting head, the design of the pod disposal and water tank make this machine extremely functional, well designed and chic.
- You can make an espresso or full sized cup of coffee.
- The crema is excellent and it's super easy to use.
- I love how sleek and sexy it looks on my counter space (it doesn't take up much)
If you're looking to purchase this machine I highly recommend! The self lifting head, the design of the pod disposal and water tank make this machine extremely functional, well designed and chic.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy to use great coffee
on April 2, 2022
Posted by: Pat55
from Surprise arizona
I purchased this a couple of weeks ago after two of my daughters recommended it. The coffee flavors are all great and not watered down. The only reason I didn’t select all stars is because pressing the top to begin the maker is not consistent. Sometimes I only need to press it once and other times two or three times. I don’t know if the delay is normal but it is confusing. Other than that I am happy with my purchase.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, April 4, 2022
Hi Pat55. Thank you for your review. We are thrilled to learn you are enjoying your VertuoPlus. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great experience
on May 25, 2022
Posted by: Duane
from Bloomington mn
We are bought are Nespresso machine a few weeks ago at Mall Of America. Amazing experience from start to finish . The machine and coffee are the best I've had. Highly recommend if you're serious about your coffee this is the way to go. Thank you to all the staff
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA