Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,205 Reviews)
Rating breakdown 7,205 reviews
5 Stars
5,602
4 Stars
858
3 Stars
248
2 Stars
158
1 Star
339
86%of customers recommend this product.
(
3,210 out of
3,719)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
Unreliable
on September 1, 2025
Posted by: Rrari
This machine is such a disappointment. I’ve had it for more than a year. It’s cute, but it is very unreliable. It often takes several attempts and even several wasted pods to get it to brew. And literally all I’m doing is opening, closing, un-plugging, adjusting the water filter, and then for some unexplained reason, it will eventually brew. For a while it was brewing the wrong amount, but I figured how to reset that, so that’s improved, at least. I’m a big Nespresso fan, but I do not recommend this machine. The Vertuo Evoluo was a much better machine for a good 7 or 8 years before it gave up, and then I made the mistake of getting this one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, September 2, 2025
Thank you for your review, Rrari. We're always here to help as all Nespresso machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465 to speak with a machine expert where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Sucks
on September 4, 2025
Posted by: S
Most finicky machine ever. At least once a week my machine will blink red that the water reservoir is empty when it is full and secured in place, takes forever to get it working again and no rhyme or reason to it. Not to mention the money wasted on pods that have been punctured but won’t brew and I end up having to buy a coffee anyways.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, September 5, 2025
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
RED LIGHT RED LIGHT
on September 6, 2025
Posted by: Coffeeless
from Hudson, WI
Machine was a gift. Enjoyed initially......then the red light of doom plagued me, even after working my way through the incomprehensible blinking light instructions. Sad part is the lights don't tell you it's time to descale....it shuts down until you do so. Note: I am rating the machine, not the quality of the coffee when it's working properly
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, September 6, 2025
Thank you for your honest review. With proper care and maintenance our machines are expected to perform well for years to come. On occasion, issues can occur, which is why we offer in and out of warranty replacement or repair, and lifetime troubleshooting service. Your satisfaction is our priority. Please give us a call at 800.562.1465, so one of our machine experts can better assist.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee maker with many options
on December 18, 2025
Posted by: j9
from Laguna Beach, CA
[This review was collected as part of a promotion.] Our family loves this machine. It is so versatile in coffee options. My husband prefers the bigger cups of coffee, I prefer the double espresso and when my mom is in town I can make us a carafe. But no matter what way we make our coffee, I can always trust that it's going to be a good one.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid this model
on January 11, 2026
Posted by: CoffeeIsLife
from CT
We bought this two years ago. Only use filtered water and it is just my spouse and I using it (2 cups/day). We have the dreaded flashing red light, will not brew, tried all the steps with descaling, cleaning sensor etc. Ordering a different model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, January 12, 2026
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Please call us via our toll-free number at 800-562-1465, and we'll be happy to collect any further feedback you have, and see what can be done to make your Nespresso experience better.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great product
on January 14, 2026
Posted by: SLF
from Upstate SC
[This review was collected as part of a promotion.] The coffee is absolutely delicious! Very easy to use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Expected Better Longevity From Nespresso
on February 16, 2026
Posted by: Alia
from Minneapolis, MN
I'm not one to leave reviews, but after having the Vertuo Next for almost 3 years, I felt compelled to share my experience. The machine recently stopped working entirely. I made two calls with Nespresso Support to confirm it was indeed a machine failure and not user error. We received this as an engagement gift, so it was disappointing to see it fail so soon. While we enjoyed using it during the time it worked, I expected much better durability and quality from a Nespresso product.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth every penny!!
on March 15, 2026
Posted by: Letrouty
from Delaware
[This review was collected as part of a promotion.] I’ve only had my vertuo next for about a month and I LOVE it. Best investment I’ve ever made. The coffee is delicious. I love the double tap feature that allows a coffee pod to become a double shot. I’m beyond pleased with my Nespresso
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA