Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,239 Reviews)
Rating breakdown 4,239 reviews
5 Stars
3,253
4 Stars
430
3 Stars
118
2 Stars
124
1 Star
314
86%of customers recommend this product.
(
2,804 out of
3,263)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
design flaws/bad technology
on August 7, 2024
Posted by: sadgirl
from Kentucky
ZERO STARS!! top button stopped working after brewing ONLY 20 cups. I didn’t even get to use all of my pods before it was completely useless. brand new fresh out of the box stopped working after 20 cups and cannot be replaced because of warranty issues. i’m SO sad don’t buy this or you’ll be sad too
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, August 8, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next machine is having issues brewing capsules. Most Nespresso machines have at least a one-year warranty, with a lifetime a lifetime of free troubleshooting, via our toll-free number 800-562-1465. We recommend calling Nespresso for assistance to speak with a machine expert who can assist you with your machine. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program. We’re confident we’ll get you back to enjoying your favorite blends again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad machine - don't buy!
on August 7, 2024
Posted by: IndigoRose
This machine is just simply. bad. I've had it for a little more than a year, already had a replacement, and it still does not work. It requires tons of attention, and every time it breaks due to a new issue. I spend more time on the phone with the support than I do drinking coffee. My brother has the same machine, and, alas, he has issues all the time. I had the original machine for years, and never had problems with it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, August 8, 2024
Hello, and thank you for your review. We are disappointed to learn the Vertuo Next does not meet your expectations, however we are thrilled to see your machine was replaced by one of our machine experts. If you need assistance with your replacement VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful
on August 3, 2024
Posted by: Nicole
from Richmond, VA
I bought this machine a year ago and it has never worked well. a month in it stopped working. I was able to get maybe 10 cups of coffee and wasted a sleeve of pods trying to fix it. Save yourself the trouble and do not buy it. The coffee is so good when it works but the pods are overpriced and the machine is low quality. Would highly recommend looking at different brands for an espresso machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review and recent troubleshooting. We are happy to see you were able to speak with a Machine Specialist and receive information about your out-of-warranty options. Please call to take advantage of the offers available for your machine. We are available 24 hours a day, 7 days a week at, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken in under a year
on July 31, 2024
Posted by: Nick
from Westwood nj
Less than a year and it broke. Does not start brewing
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, August 1, 2024
We're sorry to hear that there is an issue with your machine, and we do appreciate your honest review. If you already haven't, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Died right after warranty.
on August 2, 2024
Posted by: Doug
After a year and a half the machine died. Yes technically outside of the warranty period so we are owed nothing but having to buy a new one after so little time. I’d rather support a company that trusts their products and supports the customer.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support. We also offer out-of-warranty options. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Barely a year :(
on January 23, 2022
Posted by: Lavysh
from Bella Vista AR
This has been a wonderful machine till month 14 hit and it's dead...ugh! Will not run only gets hot and the RED light is all I get to look at. It won't spin to descale, clean or make coffee. I am so frustrated because only 2 people use it and should last for years!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi Lavysh! Thank you for your review. We are dismayed to learn VertuoPlus has stopped working. However, we are thrilled to see you were able to speak to a Machine Expert and your machine is being sent in for a repair. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on March 5, 2025
Posted by: Ugh
My coffee machine broke too! I’m very upset and was only offered a 30% discount to replace it what a joke
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn’t last, not worth the money
on November 29, 2024
Posted by: Rachel
This is the second Nespresso Vertuo Next that I have purchased in two years. They work great for about a year and then just stop one day - even with regular cleaning and descaling. I won’t be buying a 3rd machine to have the same problem in a year.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, November 30, 2024
Thank you for your review and honest feedback, Rachel. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting assistance via our toll-free number, 1-800-562-1465. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Please call us at your earliest opportunity so that we may assist you with your machine issue. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA