Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,423 Reviews)
Rating breakdown 4,423 reviews
5 Stars
3,389
4 Stars
458
3 Stars
126
2 Stars
129
1 Star
321
86%of customers recommend this product.
(
2,828 out of
3,296)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
Lemon of a machine
on February 2, 2024
Posted by: Sjd
from Clermont Fl
Only 1 year and garbage sent in 2 times 1st leaking tank 2nd they wouldn't tell me machine wouldn't open now leaks from under front of machine 65 to fix if possible 0r 35 percent off new one ridiculous oh and not off any machine only certain ones tossing in garbage where it belongs
Response from Nespresso USABy Tara B, February 3, 2024
Thank you for your review. We are disappointed to learn your Vertuo Plus machine doesn’t meet your expectation. You mentioned your machine being out of warranty and you are aware of our out of warranty options, however, we recommend calling in to speak with a Machine Expert supervisor with your concerns, at a time that is convenient for you, they may be able to offer some other options that work in your favor. We are available 24 hours a day and 7 days a week via our toll-free number 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice Machine, Poor Decaf Options
on March 28, 2024
Posted by: Ptown98
from Central NJ
[This review was collected as part of a promotion.] Very happy with the Vertuo Plus. Brews as described and is fun to use. My complaint is coffee related. The decaffeinated coffee options are few in number and all intense. Nespresso should broaden their decaf selections to include milder roasts.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Choose a different model!
on March 28, 2024
Posted by: why
from Westminster, CO
Bought this model a few years ago. When it died about 4 months later they sent a new one under our warranty. Then the new one died about 11 months later. They were still willing to honor the warranty on that one. The person who helped us subtley suggested we get another model and they'd give it to us for the same price even though it was more expensive. So now we've had the upgraded model for well over a year and it is still going strong. I can't believe they are still selling this horrible model. It looks great and had good features. They just need to put different insides into the nice outside.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 30, 2024
Thank you for your review. We're sorry to learn that your Vertuo Next machines did not meet your expectations. Each Vertuo Next machine comes with a one-year warranty, as well as lifetime troubleshooting assistance. Your feedback regarding this machine has been documented and forwarded on for review. To further discuss your issue, we invite you to reach out via our toll-free number and request a member of Customer Service Management. We are available by phone 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not a long lasting machine.
on April 10, 2024
Posted by: SaraB
from texas
I have owned this for a year and a half. At first it was excellent. We clean it and descale it regularly. Now it really struggles to brew, most of the time blinks orange and will not engage the water. The top also gets extremely hot when it will not brew. We have wasted several pods! I give this 2 stars. A well maintained machine should last longer than a year and a half.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Beware of this Lemon Model 🍋
on April 16, 2024
Posted by: ETP
I have had 3 machines in less than 2 years. Luckily they were under warranty but this is a terrible product. Very surprising they keep selling this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, April 19, 2024
Thank you for your review, Erica. We stand behind our brand and would like to address your concerns. Please call directly, 800.562.1465, and hope you'll view this as an exception to the quality our valued customers have come to expect.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks down too oftern
on April 24, 2024
Posted by: SopDo
from Los Angeles, CA
This machine is so inconsistent - it runs well for a while, and then just stops. Very nice looking piece of equipment, but has caused me so much frustation due to its constant hickups.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, April 25, 2024
Thank you for your honest review. We're disappointed to hear this, and we hope you know that we're always here to help. We can see that an escalated callback has been arranged for you. As always, we are available at 800-562-1465, 24 hours a day, 7 days a week. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not Good when machine stops working there’s nothin
on May 2, 2024
Posted by: Bob27
from Alpine Ca
I bought this machine one year ago for our trailer. It lasted one year. I tried descaling it does not work anymore.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, May 3, 2024
Thank you for your review. We share your disappointment that you've experienced issues with your Vertuo Plus machine. The device has a one-year warranty, and we provide lifetime troubleshooting support. We recommend that you reach out for troubleshooting. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine
on May 3, 2024
Posted by: Mallik
Didn’t even work for one year. Called support numerous times and it works after going through troubleshooting for a few days and back to square one. Don’t buy this awful model. Have no complaints about coffee though!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, May 4, 2024
Hi Mallik, thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks.
Written by a customer while visiting Nespresso USA