Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(5,903 Reviews)
Rating breakdown 5,903 reviews
5 Stars
4,601
4 Stars
647
3 Stars
180
2 Stars
146
1 Star
329
86%of customers recommend this product.
(
3,158 out of
3,657)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
Second machine to break!
on February 3, 2025
Posted by: Missy33
from Gig Harbor WA
This is our second machine and the second one just stopped working like the first one. We clean it regularly. We did the descaling and everything and it’s only a year old! We love it and the coffee it makes but the last two have not lasted.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Pick Another Model
on May 8, 2025
Posted by: JMac
from Boston
We've had it for 18 months, hasn't worked well from the beginning, have descaled it regularly. On the 5th try it might work. It fires up but doesn't brew the coffee. I tried it 15 times today and threw it in the garbage. It has this many 1 ratings for a reason. Nespresso doesn't care either, I've tried to call.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, May 9, 2025
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Frustrating and high maintenance machine!!!
on July 2, 2025
Posted by: thom
I was given this machine as a gift only two years ago and I was so excited. Unfortunately, it stopped reading the capsules only a few months after owning it. I had to jump through multiple hoops to get to working again (rinse, factory reset, unplug, wipe down, sing to it, etc.). Over the past two years this issue happened every few weeks. I was meticulous about cleaning, descaling, and keeping software up to date. When it works it’s great but it is the most frustrating machine I have ever owned. I had to call support twice. The last time they were very unhelpful and wanted me to use a brand new capsule to brew to troubleshoot (sure I’ll throw more money in the trash!). Before this machine, I had a Keurig for 12 years without issue! I’ll be going back to Keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, July 3, 2025
Thank you for your review, however we're sorry to learn you were disappointed with your Vertuo Next. We see that you've contacted Nespresso regarding capsule use. Please call 800.562.1465 to speak with a Machine Specialist for additional assistance, Lauren. We look forward to restoring your confidence.
Written by a customer while visiting Nespresso USA
Customer Rating
5
CHOICES
on December 16, 2025
Posted by: susie
[This review was collected as part of a promotion.] I have one and bought one for my grandson along with milk foamier, coffee, and cups-HE LOVES IT - AND OF COURSE I LOVE MINE
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on December 25, 2025
Posted by: Gagegirl101
from Kansas City, mo
[This review was collected as part of a promotion.] I love this product! It was so easy to make a great cup of Jo!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on December 28, 2025
Posted by: Scully
from Waterford, CT
[This review was collected as part of a promotion.] I received this as a housewarming gift. I love how easy it is to use. The quality of the coffee/espresso is good, I do wish there was more variety; or that some seasonal flavors were permanent (pistachio vanilla, coconut vanilla).
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Cool Color
on January 6, 2026
Posted by: Cduck22
from Haymarket, Va
[This review was collected as part of a promotion.] Bought this for a Xmas gift. I have 2 myself. A couple have died right after the warranty ends. Hopefully this one lasts longer
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great until it isnt
on January 12, 2026
Posted by: Torsell
from Upstate ny
I descale and maintained this machine for close to a year. The past few weeks it has been giving me issues. I can’t descale it for every cup I brew but the app wants me to. Today it totally stopped working. Reset reconnect etc etc. it’s in the garbage. I love the coffee this particular machine didn’t last as long as the pop model I gifted 2 yrs ago still working great today. It also see,s like this model didn’t give as hot of a cup as that pop does. I can’t go back to horrible drip coffee! Percolating is time consuming, limited flavors and gets burned tasting fast. I’m locked into this now, Ordered the ‘Up’ model today. I wish this one wasn’t such a junk it was nice looking and space saving. Fits nicely in a 13 gallon trash bag now!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 13, 2026
We're disappointed to hear this, Tanya, and we hope you know that we're always here to help. Please call us at 800-562-1465 to speak with a machine expert.
Written by a customer while visiting Nespresso USA