Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,242 Reviews)
Rating breakdown 4,242 reviews
5 Stars
3,255
4 Stars
431
3 Stars
118
2 Stars
124
1 Star
314
86%of customers recommend this product.
(
2,805 out of
3,264)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
Disappointed
on September 2, 2024
Posted by: Sissy10
Horrible buy… started having problems around 5 months after purchase. This morning would not work at all got super hot. Had two video calls started working now quit again. Wast of money and time. Extremely disappointed and frustrated.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, September 4, 2024
Thank you for your review and honest feedback. We’re disappointed to learn of your recent experience with our team not meeting your expectations when reaching out for troubleshooting assistance for your Vertuo Next. We sincerely apologize for any frustration or inconvenience this has caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 to speak with a supervisor who may be able to assist with additional options in our Assistance Service Program. We’re confident that we’ll reach a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buy a new one every year
on October 15, 2024
Posted by: Me espresso
from Phoenix
Broke shortly after warranty expiration. Glad It makes great coffee, sad I have to buy a new one.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Lasted 6 years before breaking
on November 8, 2024
Posted by: cp2024
from North Carolina
I was gifted this machine in 2018 and the only reason I am not giving it a 5 star is because it just gave out on me with an issue that either required I send to a repair facility or replacement. It lasted close to six years however and I won't say I was always the best with regular maintenance. Sad that it stopped working but glad to have had it for as long as I did.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
my vertuo is leaking water and got no support
on November 17, 2024
Posted by: dave
from Florida
I like the machine, but is pretty bad to have only one year warranty, now the machine is leaking water from the bottom and I can't get any help from nespresso, I did the cleaning but still leaking water, is so sad that they do not provide any help.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 18, 2024
Thank you for your review. We are sorry to learn that you were experiencing issues with your Vertuo Next machine. We do offer out of warranty options via our Assistance Service Program. If troubleshooting proves to be unsuccessful, you can have your machine repaired for $65.00 or receive a 35% discount towards the purchase of a new machine excluding our Vertuo Lattissima machine. Please do not hesitate to contact us. Our Machine Experts would be delighted to assist you via our toll-free number 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not a good fit for me
on November 22, 2024
Posted by: Reim
from Woodland, CA
I bought this machine a week ago and I’m ready to return it
The locking mechanism is hard to turn and anyone with arthritis in their hands. It hurts. Hate this new system. Coffee still tastes good but not worth the trouble
The locking mechanism is hard to turn and anyone with arthritis in their hands. It hurts. Hate this new system. Coffee still tastes good but not worth the trouble
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 23, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Thank you for taking the time to share your experience with us, so we may improve upon our products. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562—1465. Please do not hesitate to contact us. We’re available 24 hours a day 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
broke after a year and a half
on December 3, 2024
Posted by: mcl
from co
this was a great machine for a year and a half. Then one day I just couldn't close the lid. It was always kind of hard to close so I would say if yours does that get it warrantied before it breaks. I guess this is how Nespresso makes so much money lol, expensive coffee and machines that break so you have to buy a new one
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, December 4, 2024
Thank you for your honest review. We certainly understand your frustration, and hope you know that we're here to help. With proper care and maintenance, our machines are expected to perform well for years to come. On occasion, issues can occur, which is why we offer replacement, repair, and lifetime troubleshooting service. If you'd like to arrange an escalated call for next steps, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on February 6, 2025
Posted by: bob5921
from NJ
Worst coffee machine ever. The amount of times I went to work with a cup of hot water and time wasted waiting for the machine to make something when it would just abruptly stop. The pods are expensive and the ground coffee cup refill is horrible.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stay away from this machine and pick an original
on February 10, 2025
Posted by: nespressofan
from New Jersey
I bought this one for the office after having the original coffee machines from Nespresso. I have the original machine at home and love the coffee. This one, keeps erroring out almost everytime I put in a pod. I have to keep unplugging the machine and then trying again until it works.
The coffee itself is also sub par. It creates a coffee foam.. not crema, but foam.. when I make espresso. Horrible experience.
The coffee itself is also sub par. It creates a coffee foam.. not crema, but foam.. when I make espresso. Horrible experience.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, February 11, 2025
Thank you for your review and honest feedback, Israel. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration this has caused. Your Nespresso Machine comes with a lifetime of troubleshooting and a one-year warranty. We want to assure you that we are committed to complete customer satisfaction. We have documented your experience to your account for review. Please contact us at 1-800-562-1465, so we may address your machine issues. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA