Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,242 Reviews)
Rating breakdown 4,242 reviews
5 Stars
3,255
4 Stars
431
3 Stars
118
2 Stars
124
1 Star
314
86%of customers recommend this product.
(
2,805 out of
3,264)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
Terrible machine
on May 3, 2024
Posted by: Mallik
Didn’t even work for one year. Called support numerous times and it works after going through troubleshooting for a few days and back to square one. Don’t buy this awful model. Have no complaints about coffee though!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, May 4, 2024
Hi Mallik, thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I wish this machine wasn't so faulty
on May 6, 2024
Posted by: Willofmyown
from Los Angeles
I originally bought this machine because I love carafe style coffee. My machine kept breaking. I had it replaced twice. Eventually the next one broke & it was replaced by a factory repaired model that also broke. Eventually I was given the option to get a different model that can't make carafes. I enjoy my Nespresso but based on the reviews this problem is still going on. I wish they'd launch a new model that can make carafes but doesn't have issues of breaking.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, May 8, 2024
Thank you for your honest review and feedback. We are disappointed to learn you have experienced issues with your Vertuo Next machine, but we are happy to learn that our Machine Experts were able to assist you with repair and replacement options. We appreciate your suggestion of a variety of models that have the ability to brew carafe capsules, and we will document it and send it to the appropriate teams for review. Should you need further support, please do not hesitate to contact us at our toll-free number, 1-800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stay Away!
on May 6, 2024
Posted by: Skywayman
I’ve owned 3 Vertuo Next machines and ALL 3 have broken after meticulous care and frequent maintenance. A simple Google search about this machine shows that there is ongoing problems with the system and Nespresso refuses to admit fault in the design of this machine. Purchase another machine or shop with another provider as this one is a ticking time bomb.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, May 8, 2024
Thank you for your review. We’re disappointed to learn of your recent experience with your Vertuo Next machines not meeting your satisfaction, and we sincerely apologize for any inconvenience. Our goal is to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience in your account for review. We would be happy to arrange a callback with a supervisor who can assist further. Please contact us at 1-800-562-1465. We’re confident that we’ll come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst One
on May 23, 2024
Posted by: LIgirl24
from New York
This is the worst model! The only reason why I like it is because I can Make an X-Large coffee. I’m on my second Machine which is a replacement to the first one and after a year of having the replacement, I’m having the same issues I had with the first. It’s beyond frustrating. It leaks out the back and underneath. And water fills up in the pod reservoir. I swear it’s bipolar, sometimes it will make me a coffee and sometimes it won’t and I usually on my 4am wake up days…..
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, May 24, 2024
We appreciate your honest review. We're disappointed to learn of your recent experience with our team regarding your Vertuo Next, and sincerely apologize for any frustration this has caused. We aim to ensure complete customer satisfaction and deeply regret when that is not the case. We would be happy to arrange a callback with a supervisor who can assist further. Please get in touch with us at 1-800-562-1465 at your earliest convenience. We're confident that we'll come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
No hot coffee from this machine
on June 25, 2024
Posted by: AK
from New Jersey
I bought this about two years ago and it just stopped working. I really didn’t end up using it much as the coffee was never really hot. Just luke warm. I don’t like it at all
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, June 26, 2024
Hello, and thank you for your honest review, AK. We're dismayed to learn the Vertuo Next does not meet your expectations. Quality and service are our top priority at Nespresso, and this is not the experience we wished for you by any means. Please do not hesitate to contact us through our toll-free number, 800-562-1465, so that we can assist you with these concerns. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not the model for me
on August 1, 2024
Posted by: AR86
Got this for a wedding gift and the first year it was perfect but then the red light started blinking and no amount of cleaning would fix it. Seems like it’s a common issue with this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 3, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. The VertuoNext machine comes with a one-year warranty, and we provide lifetime troubleshooting support. We are happy to see you were able to speak with a Machine Specialist and discussed your out-of-warranty discount option. Please feel free to call at your earliest convenience once you decide which model you would like to redeem this discount towards. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Consistently great coffee
on August 7, 2024
Posted by: MBW
from Sylva, NC
The coffee a brew with the machine is constantly some of the best I’ve ever had. I mostly use double espresso pods, and also have a Breville espresso maker. The coffee from this machine is more consistent even if it’s a little more expensive for coffee made at home, but it’s just as good or better than going to a coffee chain and costs a fraction that amount.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
great coffee, if it works
on August 26, 2024
Posted by: jrum
from Kentucky
great coffee, if it works. Repeated problems with this machine starting to brew then flashing error codes After three calls to support, two video calls and a lot of wasted time. The machine is just poor quality. Hard to clean and unreliable. Would NOTreccomend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, August 27, 2024
Thanks for your review. We’re dismayed to learn that your Vertuo Next machine is not meeting your expectations, and it works after troubleshooting to then have the same issue arise again. Your machine has a one-year warranty and a lifetime of troubleshooting. If troubleshooting is unsuccessful, we have repair and replacement options to provide you via our Assistance Service Program, even when your machine is out of warranty. We recommend calling our toll-free number 800-562-1465 if the issue persists. You may also troubleshoot via live chat on our website when you select “Machine Assistance” from the chat category. We’re confident we’ll get you back to a consistent Nespresso coffee ritual soon.
Written by a customer while visiting Nespresso USA