Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(5,903 Reviews)
Rating breakdown 5,903 reviews
5 Stars
4,601
4 Stars
647
3 Stars
180
2 Stars
146
1 Star
329
86%of customers recommend this product.
(
3,158 out of
3,657)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
not durable
on April 26, 2022
Posted by: coffee lover
from New Jersey
Mine kept on stopping til it officially stopped working fully after 6 months. The "rebooting,
unplugging technique" worked few times but now it finally gave up. It made a hissing sound whenever I try to brew then light turns red and freezes there. I loved the coffee it made though. I am thinking of buying the Citiz as replacement. Hopefully this is more
durable.
unplugging technique" worked few times but now it finally gave up. It made a hissing sound whenever I try to brew then light turns red and freezes there. I loved the coffee it made though. I am thinking of buying the Citiz as replacement. Hopefully this is more
durable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, April 27, 2022
Thank you for your review, Lei. We’re disappointed to learn that your VertuoPlus is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged a repair for your machine. If you need additional assistance with your VertuoPlus machine after your repair, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Upgraded from Vertuo Next
on April 8, 2023
Posted by: BreakbeatScientist
from Des Plaines, IL
[This review was collected as part of a promotion.] I made the decision to upgrade to the VertuoPlus after my Vertuo Next succumbed to the well-documented and widespread barcode read error issue after two years of use. After months of repeated cleanings and a frustrating number of wasted pods and time, I gave up and decided I needed a replacement. The VertuoPlus has been 100% reliable after two months of daily use. Unlike the Vertuo Next, the Plus has no mess within the brewing chamber. Hopefully this means no barcode read errors in the future. Other upgrades include a more fancy motorized lid opening and closing mechanism and a larger water reservoir meaning an increased interval between water refills. Brew quality is also slightly improved since I would sometimes get grounds in my coffee with the Vertuo Next. If I’m nitpicking, I’d say the only negatives would be a slightly longer and louder brew time, a few drips that end up in the cup tray after brewing is complete, and a less elegant pod waste bin. These are all very minor and would in no way sway my decision to go with the VertuoPlus over the Vertuo Next. If you’re cross-shopping these two models, please heed my advice; there is only one true winner here: the Vertuo Plus. I estimate wasting a total of 50 pods over my two years of troubleshooting struggles with the Vertuo Next. Save yourself the frustration and go with the PLUS.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY - JUNK!
on December 19, 2023
Posted by: DXM
DO NOT BUY THIS. EVERY person I know with this machine, myself included had it break in less than 2 years. In many cases the issues started within the first few weeks and months. Nespresso should be ashamed. I have wasted so much money on their cleaning kit and additional coffee sleeves because of all the pods get ruined with it won’t brew. Worst of all you won’t get any warning message until you hit the brew button. DO NOT BUY
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 20, 2023
Thank you for your review. We are dismayed to learn that your Vertuo Next machine is not working to your satisfaction. We’re pleased to see you were assisted by one of our machine experts who presented you with a 35% out of warranty discount towards the purchase of a new machine. When you’re ready to purchase a new Vertuo machine using the discount, please call our toll-free number 800-562-1465. Any Coffee Specialist will be pleased to assist you at the time of your call. We look forward to your call soon and get you back to your Vertuo coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Did not last!
on November 25, 2024
Posted by: Elizabeth
from Louisiana
Coffee is good but not as hot as Keurig. Unfortunately it stopped working less than a year after getting it. Troubleshooted and bought the descaling kit but it is done! Very disappointed!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, November 26, 2024
Thanks for your review, Elizabeth. We're dismayed to learn that your Vertuo Next machine stopped working. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We recommend calling our toll-free number and press 2, to troubleshoot with a machine expert while your machine is under warranty. We're confident we'll get you back to a consistent perfect cup of coffee soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love it, but, it's shelf life is only 2-3 years.
on December 29, 2024
Posted by: The truth
Not sure I'll buy another. It works well and the coffee is good, especially the espresso shots. But, as with most buyers, I've ended up with what's been named, "the dreaded leak". Basically, it's going to happen. I hoped my machine escaped the curse, but no. I end up with a puddle of water like thousands of others. Check You Tube during your research. You'll see, I'm not by far, the only one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 30, 2024
Thank you for your review. We share your disappointment that you've experienced a leaking issue with your Nespresso VertuoNext machine. The VertuoNext machine has a one-year warranty, and we provide lifetime troubleshooting support. We also have out-of-warranty options available as well. We feel confident we can help resolve the leaking issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love Our New Machine
on December 18, 2025
Posted by: Coffee Lovers
from Lake Oswego, OR
[This review was collected as part of a promotion.] We are enjoying our new machine and love the foam on top. Also love the recycling program - so easy!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
A downgrade from my last Nesresso machine
on January 13, 2026
Posted by: anitaree
from Austin, TX
I received this as a gift after having a Nespresso VertuoPlus Deluxe Machine By De'Longhi for almost 4 years. I LOVED that machine and still have it, thankfully, because this new one is inferior in several ways. The new one is loud and makes unpleasant grinding type noises when brewing, especially near the end of the brew cycle. It also has a smaller water resevoir, a smaller capsule capture bin, and the pods do not slide into the bin when I open the machine 99% of the time. The two stars is for making good coffee and espresso. I love the aerocinno milk frother too but don't use it very often.
I honestly don't think I will keep using this which is a shame and I can't return it because it was a gift with no gift receipt. :(
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, January 15, 2026
Thank you for your honest review, Anitaree. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Dented Machines!!!!!
on January 25, 2022
Posted by: Olivia
from Kansas city
Each machine i have received is dented……for how expensive these are that is not ok. I got a machine for Christmas it came dented. I got sent a replacement machine it came dented too??? What’s the deal
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, January 27, 2022
Thank you for your review, Olivia. We understand your frustration regarding the featured defect you’ve noticed on your VertuoPlus machine. Your VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week. We recommend calling in to speak with a Machine Expert at a time that is convenient for you, they may be able to offer some other options that work for you. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA