Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(5,903 Reviews)
Rating breakdown 5,903 reviews
5 Stars
4,601
4 Stars
647
3 Stars
180
2 Stars
146
1 Star
329
86%of customers recommend this product.
(
3,158 out of
3,657)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
gone through 4 machines already
on July 23, 2025
Posted by: sean
this machine is absolutely terrible. I’ve had 3 machines replaced by nespresso and the 4th one has just broken. I’ve wasted so many pods trying to get this thing to brew. very occasionally it will work but 99% of the time it won’t. I will never buy another nespresso machine and I will never recommend them to anybody. the design is severely flawed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, July 24, 2025
We share your disappointment with your machine experience and appreciate your honest review. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to finding a resolution, Sean.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing!
on December 9, 2025
Posted by: Rodrigmj
from Hudson, WI
[This review was collected as part of a promotion.] This is my 3rd Nespresso and the first I bought directly from them and it is amazing. Very dependable and well build
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features!
on December 16, 2025
Posted by: Bob27
from New York
[This review was collected as part of a promotion.] I bought this a month ago and am very happy with it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellence in coffee
on December 29, 2025
Posted by: Nette
[This review was collected as part of a promotion.] Great coffee and machines wakes me up tastes great and so much better than regular coffee
Written by a customer while visiting Nespresso USA
Customer Rating
5
on January 22, 2026
Posted by: D
from Lafayette, Indiana
[This review was collected as part of a promotion.] Love this machine! Makes the best tasting coffee. It is a little noisy but otherwise great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waste of Money
on October 9, 2021
Posted by: Kathleen
from San Antonio
I purchased this machine as a gift and it only worked 3 times. This coffee maker is not worth the money or aggravation!
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, October 11, 2021
We appreciate your review Kathleen and we are disappointed to learn that your VertuoPlus machine has not met your expectations. We are happy to provide assistance and offer comprehensive troubleshooting support at our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Night & Day
on November 20, 2021
Posted by: Rp930
from Denver
Night and day difference over the Vutuo Next. Taste is smoother, crema finer and less of it, perfect. Wish the Next would have broken sooner. Silver lining.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
LEAKS
on December 1, 2021
Posted by: Rp9300
from Denver
Leaks all over the counter. Don’t buy this one. Two weeks old.
Response from Nespresso USABy Antonia R., Customer Service, December 2, 2021
Thank you for your review. We stand behind our brand and every Nespresso machine is covered under at least a one-year warranty. We're available 24/7 to assist you with troubleshooting via our toll-free number and we're confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA