Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,241 Reviews)
Rating breakdown 4,241 reviews
5 Stars
3,254
4 Stars
431
3 Stars
118
2 Stars
124
1 Star
314
86%of customers recommend this product.
(
2,805 out of
3,264)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
Disappointment in a Cup
on October 25, 2023
Posted by: Laura
I love Nespresso coffee, but the Vertuo Next is not a good machine. My first one was so loud I compared it to a plane taking off. Nespresso was kind of enough to replace that one, but now the replacement stopped working. I pressed start one morning and it wouldn’t work. We did the regular troubleshooting and they said it’s a device issue. This has all happened in under 3 years, too. So disappointing!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, CRC, October 27, 2023
Thank you for your honest review. We are dismayed to learn of your experience with our Vertuo Next machine. We take pride in providing high quality products, and this does not meet our standards by any means. Our machine experts would be delighted to further discuss your concerns and help resolve your machine issues. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not good cheaply made
on November 17, 2023
Posted by: Martina
from Arizona
This machine stood out for me among the other models. Speaking about the functionality it’s a piece of crap. Nespresso coffee is delicious and expensive comparing to their coffee machines. My machine broke again for the third time. Actually this was my 3rd machine of the same model that always had the same error, blinking orange twice as it could not read the capsule. This is my last time with nespresso as I wil not pay for the repair nor buy another of those. InsteadI will be upgrading to something more expensive…
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa, Customer Service, November 18, 2023
Thanks for your review. We’re dismayed to learn that your Vertuo Next machines have not worked to your satisfaction. Your machine has a one-year warranty and a lifetime of troubleshooting available via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program. We’re pleased that you’ve spoken with a machine expert who offered you an out of warranty discount to replace your machine. If you decide to replace your machine with a different Vertuo model with the discount, please call our toll-free number 800-562-1465. We’ve available 24 hours a day and 7 days a week. Your account has been documented to assist you at the time of your call. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good coffee
on November 21, 2023
Posted by: Bob26
[This review was collected as part of a promotion.] Recently upgraded from a keurig and my husband loves this I bought it for him it was a little confusing setting up and it’s pretty loud but other than that makes good coffee. Also the design where the cable is located is a little inconvenient, you have the option to have the water tank to the side or back but when you move it to the side it pushes the cord to the front which I though was a little weird
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Does not last
on November 27, 2023
Posted by: CSorden
from New Jersey
Less than two years and it broke. It gets so frustrating trying to brew and always get the red light. Offered to fix since it is out of warranty or I can buy new.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lis, Customer Service, November 28, 2023
Thanks for your review. We’re dismayed to learn that your Vertuo Next machine stopped working to your satisfaction. Your VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We’re pleased to see you have already discussed your out of warranty options to either repair your machine for $65.00 or purchase a new machine with an out of warranty discount of 35%, which cannot be combined with any machine promotional offer. When you’ve decided which option best suits your needs, please contact Nespresso directly at 800-562-1465. We’re confident you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do NOT Buy This Machine!
on December 19, 2023
Posted by: UnhappySM
from Houston TX
Absolute junk machine. Unreliable and extremely buggy. Fails within a year - quits brewing coffee and wastes expensive coffee pods. Troubleshooting with customer support is demanding and tedious, with limited results. Do NOT buy this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 20, 2023
Thank you for your review. We are dismayed to learn that your Vertuo Next machine is not working to your satisfaction. Your machine has a one-year warranty and a lifetime of troubleshooting with a machine expert, via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We recommend calling us when you’re with your machine to speak with a machine expert and be presented with your options if troubleshooting is unsuccessful. We’re confident we’ll get you back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
No good
on December 25, 2023
Posted by: Bl2002
I got this for Christmas today, and wasted four of their expensive coffee pods trying to get it to work. It kept saying that the water tank was full when it was not, and I finally got it to work by blowing into a straw attached to one of the valves, which I saw on a random YouTube video?? Totally wild for a product that is supposed to be high-qualify
Response from Nespresso USABy Antonia, Customer Relations, December 27, 2023
Thank you for your review, Beverly. While we hope you've remedied the issue with your new Vertuo Next, we're here to provide personal assistance, 24/7, at 800.562.1465. Call anytime and a machine expert will be happy to guide you or troubleshoot over the phone.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY
on January 11, 2024
Posted by: Brit18
from California
I do NOT recommend this machine. It has caused me SO much frustration. It works fine for a couple of months maximum, and then it will flash the orange light as if it needs cleaning every single time you try to brew a pod, and won’t brew even if I do run the cleaning cycle daily. I’ve already had one machine replaced, and the second one did the exact same thing. I really look forward to my espresso in the morning and it’s such a frustrating way to start my day spending 20 min just trying to get it to make a cup. The espresso itself is delicious! But it’s not worth the headache in the morning and having to skip coffee at home all together a lot of days. I know it’s not just my machine, as you can find Reddit threads full of people with the exact same complaints. Nespresso, do better!! This machine and pods are way too expensive to have to deal with this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 13, 2024
Thanks for your review, Brit. We’re dismayed to learn that your Vertuo Next machine gives you a descaling alert every couple of months and works intermittently. We recommend calling our toll-free number 800-562-1465 to troubleshoot your machine with one of our machine experts. If troubleshooting is unsuccessful, we have out of warranty repair and replacement options available via our Assistance Service Program to either repair your machine for $65.00, which includes a 6-month repair warranty, or a 35% out of warranty discount towards the purchase of one of these machine models: Vertuo, Evoluo, Vertuo Next, or VertuoPlus. We look forward to assisting you soon at the time of your call. We’re confident you’ll be back to enjoying your favorite Vertuo blends soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointing
on January 11, 2024
Posted by: EE1903
from Los Angeles CA
It shouldn't be a coincidence that so many 1 star reviews popped-up for this unreliable model. When I heard the offer for 35% discount for a new one I kind of feel relief thinking to buy a new version but after I read all these reviews it sounds like a trap to force you to purchase every other year. I am not happy with this. I lost my trust to the brand will go with better one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 12, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA