Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,205 Reviews)
Rating breakdown 7,205 reviews
5 Stars
5,602
4 Stars
858
3 Stars
248
2 Stars
158
1 Star
339
86%of customers recommend this product.
(
3,210 out of
3,719)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
awful product
on December 14, 2024
Posted by: katie
This is the worst coffee machine they make. Wish I had done my research prior to purchasing. We got a replacement less than a year in and still the machine broke down less than a year after that (outside their warranty). Do not waste your money on any of the veturo next or pops. We got the veturo plus and have never had an issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, December 16, 2024
Thank you for your review and honest feedback, Katherine. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. We are happy to learn that the VertuoPlus is meeting your needs. If you have any questions or need additional support for any of your Nespresso machines, please get in touch with us at 1-800-562-1465. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible purchase
on November 20, 2025
Posted by: Tim
from Holden, MA
Easily one of the worst purchases of my life. I mean it looks nice on the counter but so would a really expensive paperweight.
I have been through 5 of these in about 2 years - 4 were replaced under warranty.
Now my 5th one takes 3 cycles to make a single cup of coffee. The fun part of this is that I now have a cute water feature on my counter that spews lukewarm water!
Avoid at all costs
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, November 21, 2025
Thank you for your review, Tim. We're disappointed to hear this. Please call us to arrange an escalated call with a machine expert as your machine comes with a two-year warranty. We are available 24 hours a day, 7 days a week at 800-562-1465 and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So easy to use
on December 8, 2025
Posted by: Adler
from Andover, MA
[This review was collected as part of a promotion.] This machine is so easy to set up and use. It makes making my morning espresso a cinch!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Reliable
on December 20, 2025
Posted by: Ronny14
[This review was collected as part of a promotion.] I’ve been very happy with this Nespresso machine. It’s simple to use, heats up quickly, and makes consistently good coffee without any fuss. The espresso has a smooth, rich flavor, and the capsule variety makes it easy to switch things up depending on the day. Cleanup is minimal, which is a big plus for busy mornings. Overall, it does exactly what I want it to do and feels like a solid, reliable addition to the kitchen.
Written by a customer while visiting Nespresso USA
Customer Rating
4
My so far favorite Vertuo Next.
on December 29, 2025
Posted by: Angie
from New York, NY
[This review was collected as part of a promotion.] Instead of five I get four stars since first machine we had a hiccup problem. But after we got a new machine, it has been great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fast foamy brew
on January 20, 2026
Posted by: JDBeanie
from Vero Beach, FL
[This review was collected as part of a promotion.] My mom got this for my place. She loves Nespresso and when she comes to visit it’s a fun treat!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointing and not long lived
on January 22, 2026
Posted by: Ellie
I bought this machine about two years ago, have done regular maintenance, and don’t use it excessively, even going a week or two between uses at times. However, the number of times my machine has decided to break down is egregious. It should not be this difficult to maintain. It has fully stopped working just 2 months after my two year anniversary of getting the machine. Extremely disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, January 24, 2026
We know this is disappointing, Ellie. We're here to help with your Nespresso machine and ask that you call Nespresso directly, 800.562.1465. A Machine Expert is available 24/7 to troubleshoot over the phone and provide replacement or repair service if needed. All Nespresso machines come with at least a one-year warranty. We look forward to hearing from you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So easy toMake
on February 27, 2026
Posted by: Bubbiesandy 6
from Northbrook Illinois
[This review was collected as part of a promotion.] Love this coffee. Drink it every day. Love Hazelnut the best
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA