Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(6,236 Reviews)
Rating breakdown 6,236 reviews
5 Stars
4,859
4 Stars
701
3 Stars
195
2 Stars
147
1 Star
334
86%of customers recommend this product.
(
3,160 out of
3,661)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
Outstanding Performance
on August 11, 2024
Posted by: Vinny
from New Jersey
Great product outstanding coffee been a customer for 10 years
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features
on August 20, 2024
Posted by: happy
from Highlands Ranch, CO
[This review was collected as part of a promotion.] I bought this machine a couple weeks ago and so pleased that I did.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on August 21, 2024
Posted by: Skyscraper22
from Gaithersburg, MD
[This review was collected as part of a promotion.] I bought this Nespresso machine a week after giving birth and it has been an absolute lifesaver with a newborn at home. It is so easy to use, even while holding a crying baby.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on August 30, 2024
Posted by: 12345
Broke after 1 year, leaking coffee everywhere, don't buy
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, August 31, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best coffee
on November 18, 2024
Posted by: Steph
from Columbus, OH
Love this machine. The coffee tastes so good and it’s so fun to change it up with different flavors and creamers. Only wish you could use the coffee pods to make a double espresso like the pop machine can
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My coffee life has changed!
on March 26, 2025
Posted by: Grand7
from Portland OR
[This review was collected as part of a promotion.] I bought a Nespresso vertuo and has transformed my life! I don't need to go anywhere to make myself excellent cups of hot coffee with amazing foam, or an awesome iced latte or just simply an espresso that tastes absolutely amazing!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine! `
on June 23, 2025
Posted by: Roland
from Los Angeles, CA
[This review was collected as part of a promotion.] I bought my Vertuo Next a month ago now and I could not be happier. The sample pack that it came with gave some great options and I found a few favorite capsules out of that. The Stormio is one that I will be reordering. The machine itself is very easy to use and to keep clean. The coffee it produces is great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Hunk of Junk
on October 22, 2025
Posted by: Where is my coffee
This is our second machine, which was supposed to be a step up in quality from the first. But it was an aggravating leap backwards. The design is flawed in many aspects, including how the lid closes and the way the tray sits on the machine. The lid is fidgety and is difficult to lock- many times it rejects the way I close it. The tray has fallen off mid-brew multiple times, and it is very difficult to clean the area where it attaches to the machine. Not well thought out. Also the coffee isn’t as good. Just a hateful, frustrating machine that will make you swear out loud.
Response from Nespresso USABy Allison, Customer Service, October 23, 2025
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA