Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,241 Reviews)
Rating breakdown 4,241 reviews
5 Stars
3,254
4 Stars
431
3 Stars
118
2 Stars
124
1 Star
314
86%of customers recommend this product.
(
2,805 out of
3,264)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
Best Purchase
on November 20, 2022
Posted by: DBSMiFF
from Queens, NU
[This review was collected as part of a promotion.] Loving every bit of this last purchase. My wife and I were in need of an upgrade and this checked all our boxes.we’re very pleased.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Wonderful machine - Terrible decaf choices
on December 17, 2022
Posted by: Pattipalooza
from Houston, TX
Love this machine so much I have purchased 3 of them: one for myself, one for my guest house, and one as a gift for a friend. It is easy to use and makes delicious coffee at the perfect temperature. Unfortunately since getting chronic migraines I can only have decaf, so I am missing out on a lot. I am very disappointed at the lack of choices in decaf, as there is only one in the regular size, which seems ridiculous considering the amount of regular coffee available. Would love to see many more decaf options, especially some fun, flavored ones, which I greatly miss. I have been using another machine more lately just to get variety in decafs. Please consider doing more for those of us who need decaf.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Best Coffee and So Easy to Use
on December 22, 2022
Posted by: marilynq
from San Diego, CA
[This review was collected as part of a promotion.] I bought this for my home because I have the Vertuo Next at work and wanted to see the difference between the two firsthand. The Vertuo Plus by far is much easier to setup and start using. I like that the water container can be swiveled to either side to maximize space and it also seems to hold more water than the Next. The coffee is superb on both machines. If you are deciding between the Plus and the Next, I recommend the Plus.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst machine ever
on January 24, 2023
Posted by: Laura
from CT
This machine is terrible. We have had Nespresso machines for years, and this is by far the worst. Constant problems... hours on the phone with customer support. Trying to get it replaced for our old model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, January 25, 2023
Hi Laura. Thank you for your review. We are dismayed to learn your VertuoPlus machine does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Grounds
on August 20, 2023
Posted by: Gina
from New Castle , DE
[This review was collected as part of a promotion.] This month I purchased my third Nespresso maker as a gift. Every time someone tastes your coffee I turn into an instant sales representative for the company.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not recommend
on October 6, 2023
Posted by: Jsmith12345
from Atlanta, GA
I’m on my second Vertuo Next and while I love the coffee, the machine has stopped working just as the first one did. In addition to many other small issues - just like my first! Nothing (including factory reset) will get the coffee to brew again. Do not recommend this machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, October 7, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew, as well as help loosen the locking mechanism if there is coffee build up from brewing. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
So disappointed!
on October 22, 2023
Posted by: bob27
from New Jersey
I bought this about a year ago, used it 3-4 times a week at my office, six months in it just stopped working. I looked at the manual, YouTubed a remedy. Nothing worked. It’s in a box collecting dust. I’m back to my old coffee pot.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, October 24, 2023
Thank you for your review. We are sorry to learn you have been experiencing issues with your Vertuo Next machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Our Machine Experts will be delighted to assist you with some troubleshooting steps. We offer repair & replacement options via our Assistance Service Program. Please do not hesitate to contact us. We’re available 24 hours a day and days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Would not recommend
on October 22, 2023
Posted by: KD
I was initially excited to upgrade my coffee experience. Sadly, my machine just completely stopped working. I attempted all the different troubleshooting instructions. Nothing works. It will now be thrown out. The machine was used lightly, and only a few times throughout the week, so I expected it to last me more than a little over a year. I am now stuck with a ton of pods. I recommend looking at other coffee machines or sticking to the simple brewing ones.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, October 24, 2023
Thank you for your review. We are dismayed to learn your Vertuo Next machine didn’t meet your expectation. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll – free number 800-562-1465. We offer repair & replacement options via our Assistance Service Program. Our machine experts will be delighted to provide some troubleshooting steps to resolve your machine issues. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA