Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(6,198 Reviews)
Rating breakdown 6,198 reviews
5 Stars
4,830
4 Stars
695
3 Stars
194
2 Stars
146
1 Star
333
86%of customers recommend this product.
(
3,160 out of
3,661)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
DO NOT BUY
on March 18, 2024
Posted by: xb3
from south caroiina
I rated 2 stars yesterday. made a cup of coffee in it red lights blinking again. NO STARS is better fitting rating for this machine. Into the garbage it goes.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, March 19, 2024
Thank you for your review. We are dismayed to learn that your Vertuo Next machine is not meeting your satisfaction. Our machines come with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 1-800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Please contact us as soon as possible to address your machine issues.
Written by a customer while visiting Nespresso USA
Customer Rating
4
I don't like the cord.
on June 30, 2024
Posted by: DCRentIs2Much
from Washington DC
I just opened my navy blue VertuoPlus. I've only ran the cleaning cycle and haven't used it for my first cup of coffee yet. This comment is solely based on the frustration of the cord. It's nice that you can move the water tank from side to side, but it's as if the designers didn't account for the cord; the cord is always in the way no matter where the water tank is positioned. Otherwise, the machine looks great, and I'm sure I'll be happy with the coffee. I had my last machine for 7.5 years.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Poor quality
on July 21, 2024
Posted by: Nd09
from Texas
Very short lived. Consistent problems multiple times a month if not weekly. Descaled it, cleaned it, reset it and nothing worked. Very disappointed in this product and do not suggest purchasing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, July 22, 2024
Thank you for your review and honest feedback, Nicole. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. Your machine comes with a lifetime of troubleshooting assistance and a one-year warranty. Please contact our Machine Experts at your earliest opportunity at 1-800-562-1465. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Poor quality, short lifespan
on August 16, 2024
Posted by: Merlin
from WI
Great tasting coffee when it works...but it usually doesn't work. Typical experience with this machine is to insert a pod, have it spit out a tiny amount of coffee and then just stop working while blinking red. Unplug and replug, try again, rinse repeat and maybe, just maybe, get a cup of coffee after wasting a few pods. I tossed mine in the trash. I would not recommend these machines to anyone as my experience seems typical. Search online and you see my story repeated by many.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, August 17, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with at least a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Good and bad
on February 13, 2025
Posted by: Nancy
from Columbus, Ohio
Received the Vertuo Next as a Christmas gift. Having been a Keurig user for many years both at home and work, it was a big change for me. It works well and makes good coffee, but I wish that it had a larger side mount water tank. The pods are much more expensive than those for the Keurig. I do however like the used pod bin and the free recycling bags. Always recycled the Keurig pods but had to pay to do so.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very loud
on March 23, 2025
Posted by: Momo
from Austin Tx
[This review was collected as part of a promotion.] I bought this about a month ago. I had a the same keurig for 15 years. Not once did I hand more than maybe a sore of coffee. I have coffee grinds in every cup now, it’s also very loud, and the pod/cups are quite pricey.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
So disappointed
on August 16, 2025
Posted by: Carole c
from Sacramento ca
After being a long time nespresso user (original machines over 20 years) I bought a vertuo machine a month ago. We wanted the option to have a regular cup of coffee once in a while. Well, the coffee flavor is so disappointing. It’s watery. Even the espresso pods are disappointing. It’s so bad I don’t even feel like I can give it away. It’s going in the garbage! Fortunately, I kept my original machine in the garage. I will go back to ordering original pods for my daily cappuccino.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., August 18, 2025
Thank you for your review, Carole, we certainly appreciate your loyalty! We hope you're aware that all machines are covered by at least a one-year warranty and lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert at 800-562-1465 where we are available 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
1
It will break and coffee will leak out the back!
on September 14, 2021
Posted by: TNT
from California
I had one leak out the back in the first year and it was replaced. Bought a second one thought it was great they fixed it. After a year second one same thing. Coffee is great but machine is a lemon.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , September 15, 2021
Hi TNT. Thank you for your review. We are happy to see you were able to speak with a machine expert regarding your leaking VertuoPlus and we were able to set up a repair for your machine. If you need additional assistance with your replacement VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA