Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(5,903 Reviews)
Rating breakdown 5,903 reviews
5 Stars
4,601
4 Stars
647
3 Stars
180
2 Stars
146
1 Star
329
86%of customers recommend this product.
(
3,158 out of
3,657)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
The Worst Machine Nesrpesso Offers
on July 8, 2024
Posted by: Miranda
from PA
I went through 3 machines in 1-1/2 years. Calling nespresso and having to go through the video chat 3 times was extremely frustrating. Especially when its messing with someone's morning coffee! Overall the Wi-fi / bluetooth connection is ridiculous and never updates the machine firmware as it says it will, then would always just stop brewing the pods. HORRIBLE.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, July 9, 2024
Hi Miranda. Thank you for your review. We are disappointed to learn the Vertuo Next does not meet your expectations. We are, however, thrilled to hear that your machine was replaced with an Vertuo. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your replacement Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worthless
on July 17, 2024
Posted by: Scott the Frustrated
from Detroit Michigan
Absolute garbage. I had it replaced at least once. The last time it broke down and would not read the codes. I would call them once a week and after a long process they would get it running again once. They know these things do not work because they sell so many refurbished ones. Do not recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, July 18, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that we offer replacement and/or repair assistance through our toll-free number, 800-562-1465, even when your machine is out of warranty. We are confident that we’ll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Does NOT Last
on December 2, 2024
Posted by: Julie
from New Jersey
Simply does not last. I had two machines. Both only last a little over a year. Disappointing. I do not recommend this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 3, 2024
Thank you for your review. We are dismayed that you have two Vertuo Next machines that didn’t meet your expectations. Your machines come with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. However, our Machine Experts would be delighted to provide troubleshooting assistance and provide a satisfactory solution. Please do not hesitate to contact us. We’re available 24 hours a day 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
awful product
on December 14, 2024
Posted by: katie
This is the worst coffee machine they make. Wish I had done my research prior to purchasing. We got a replacement less than a year in and still the machine broke down less than a year after that (outside their warranty). Do not waste your money on any of the veturo next or pops. We got the veturo plus and have never had an issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, December 16, 2024
Thank you for your review and honest feedback, Katherine. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. We are happy to learn that the VertuoPlus is meeting your needs. If you have any questions or need additional support for any of your Nespresso machines, please get in touch with us at 1-800-562-1465. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible purchase
on November 20, 2025
Posted by: Tim
from Holden, MA
Easily one of the worst purchases of my life. I mean it looks nice on the counter but so would a really expensive paperweight.
I have been through 5 of these in about 2 years - 4 were replaced under warranty.
Now my 5th one takes 3 cycles to make a single cup of coffee. The fun part of this is that I now have a cute water feature on my counter that spews lukewarm water!
Avoid at all costs
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, November 21, 2025
Thank you for your review, Tim. We're disappointed to hear this. Please call us to arrange an escalated call with a machine expert as your machine comes with a two-year warranty. We are available 24 hours a day, 7 days a week at 800-562-1465 and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So easy to use
on December 8, 2025
Posted by: Adler
from Andover, MA
[This review was collected as part of a promotion.] This machine is so easy to set up and use. It makes making my morning espresso a cinch!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Reliable
on December 20, 2025
Posted by: Ronny14
[This review was collected as part of a promotion.] I’ve been very happy with this Nespresso machine. It’s simple to use, heats up quickly, and makes consistently good coffee without any fuss. The espresso has a smooth, rich flavor, and the capsule variety makes it easy to switch things up depending on the day. Cleanup is minimal, which is a big plus for busy mornings. Overall, it does exactly what I want it to do and feels like a solid, reliable addition to the kitchen.
Written by a customer while visiting Nespresso USA
Customer Rating
4
My so far favorite Vertuo Next.
on December 29, 2025
Posted by: Angie
from New York, NY
[This review was collected as part of a promotion.] Instead of five I get four stars since first machine we had a hiccup problem. But after we got a new machine, it has been great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA