Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,241 Reviews)
Rating breakdown 4,241 reviews
5 Stars
3,254
4 Stars
431
3 Stars
118
2 Stars
124
1 Star
314
86%of customers recommend this product.
(
2,805 out of
3,264)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
1 year into ownership
on November 20, 2021
Posted by: Perfecto
from CO.
Well, after a year of ownership all good ! Nonkeakes - perfect every time. BTW we have used 1-2xs per day !
Written by a customer while visiting Nespresso USA
Customer Rating
5
Finally, the Ideal single cup coffee maker
on January 20, 2022
Posted by: Lawsmith
from Bethesda, Maryland
I love coffee and have been drinking it daily for over 60 years. But I am the only coffee drinker in my house, and the hassle of making a decent single cup of coffee was always a problem until Keurig came out with its single brew coffee maker in 2006. The coffee was never great, but it was decent, and the coffee came out hot, which I liked.
Recently I acquired the Nespresso Veturo Plus ,and now I’ve finally found my ideal coffee maker. It is more convenient to use than the Keurig, and the coffee is produced is much better. It appears that this coffee maker is also sold with Breville and De’Longhi labels, but I suspect all three are identical.
This coffee maker is very easy to use. Unlike the Keurig, it doesn’t have a setting that keeps the water always hot, but it only takes a minute or so to heat up. The water reservoir in the Nespresso is larger, meaning you don’t have to refill it as often, and it is much easier to remove, refill and replace than the Keurig. Cleaning is easier, and the Veturo takes up less room on my kitchen counter.
While the Nespresso Veturo line of coffees aren’t as extensive as what is available for Keurig, I found the Nespresso coffees offered to be excellent, with a range of strengths that exceeds that available from my Keurig. In addition, I sometimes enjoy a double espresso, which the Nespresso makes pretty well.
I have read complaints that the coffee doesn’t come out hot enough in the Nespresso machine. But it does. What’s needed is a good, heated insulated cup to keep the coffee hot. I have found the BTaT- Insulated Coffee Mugs, Glass Tea Mugs, Set of 4 (12 oz, 350 ml), Double Wall Glass Coffee Cups, available from Amazon to be the ideal cup. To make a cup of coffee in the morning I first turn the coffee make on by pressing the button on the top. I then fill a coffee mug with water and heat it for two minutes in the microwave, meanwhile making my breakfast. When breakfast is almost ready, I pour out the hot water from my cup and brew a cup of coffee in the Nespresso. If I time it right, breakfast and coffee are ready at the same time, and my coffee is nice and hot for the time it takes to eat my breakfast. A great way to start a day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
First Time Presso!
on July 10, 2022
Posted by: Shoe817
from New Orleans
Ive had mine for a week and I question what took me so long! Machine heats quickly and press is fast, i love the froth and the taste is amazing.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy this
on August 22, 2022
Posted by: Nes
Omg the machine broke twice on us in 6 months do not buy this. Stick to the reg line
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, August 23, 2022
Thank you for your review. We're disappointed to hear about your experience with your VertuoPlus. We see that you spoke with our team and they were able to assist you with ordering a new machine. If there is anything we can do to further assist you please don't hesitate to contact us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken
on August 23, 2022
Posted by: El
[This review was collected as part of a promotion.] Really really loud and it is not picking up the pods as it should. It seems like I got a used/refurbished or broken one?
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, August 24, 2022
Thanks for your review. We’re dismayed your VertuoPlus machine is loud, and the tracks aren’t picking up your used capsules to dispense into the used capsule dispenser. Your VertuoPlus machine comes with a 1 year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available by phone 24 hours a day and 7 days a week, for your convenience. We recommend calling us to speak with a machine expert, to resolve your machine issues. We look forward to your call soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the Nespresso
on September 30, 2022
Posted by: Nisha
from Florida
[This review was collected as part of a promotion.] My keurig broke/malfunctioned so I was going to buy the same model but it was discontinued. However I started to look at nespresso machines and I said let me switch it up. The flavor of the coffee is way better than keurig and now I can never go back
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Leaks
on November 7, 2022
Posted by: Jeanne
from Tampa Florida
Leaks coffee. Buying a new one to replace the leaking one since I have so much invested in coffee. Makes a good cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, November 8, 2022
Hello Jeannie. We appreciate your review. If you ever come across any issues with your machine, give us a call at 800.562.1465, and one of our machine experts would be happy to provide you with comprehensive troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on November 20, 2022
Posted by: kmo218
from chicago il
[This review was collected as part of a promotion.] Bought this as a gift for my mom and she absolutely loves it! It's her first nespresso machine and she loves how simple it is to use and loves the coffee taste as well.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA