Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,205 Reviews)
Rating breakdown 7,205 reviews
5 Stars
5,602
4 Stars
858
3 Stars
248
2 Stars
158
1 Star
339
86%of customers recommend this product.
(
3,210 out of
3,719)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
4
Great voffee
on December 8, 2025
Posted by: PT308
from Connecticut
[This review was collected as part of a promotion.] My old machine died after 3 years which was disappointing. Great coffee. Hope to have better luck with this one.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine
on December 12, 2025
Posted by: BMiller6368
from Fayetteville Tennessee
[This review was collected as part of a promotion.] Bought this VertuoPlus as a gift for my daughter. She has always loved mine and desired one for her apartment while she is away at school. Having one for 3 plus years and it has never missed a beat and always delivers a great cup of coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DIED
on November 29, 2024
Posted by: sadcoffeedrinker
Died one year on the day of receiving it.
Troubleshooting did no good.
Sending a refurbished replacement. We will see how long thsi one lasts.
Troubleshooting did no good.
Sending a refurbished replacement. We will see how long thsi one lasts.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, November 30, 2024
Thank you for your review and honest feedback. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We are glad our Machine Experts could assist with troubleshooting assistance and a replacement via our toll-free number, 1-800-562-1465. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Please call us if you need assistance when you receive your replacement machine. We will assist you in getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Needs Improvement
on October 29, 2025
Posted by: CoffeeLover31
This model has so many issues and why it is still on the market is mind boggling! For the price you pay, there should not be leaking issues, mechanical issues, etc. Nespresso really needs to look into the malfunctions that have been reported by many.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, October 30, 2025
Thank you for your review, Tauniesha. We appreciate your bringing this to our attention. Our Machine Experts are available 24/7 to troubleshoot over the phone to be sure you're able to continue to enjoy your Nespresso moments. Please call 800.562.1465 so we may troubleshoot over the phone and help resolve your concerns.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Machines dont last!!!
on December 7, 2025
Posted by: Normal Coffee Drinker
from New Jersey
Im on my third machine in about 2.5 years. I just replaced my original one in July of 2025 because it stopped working. And yes, I did descale and clean it like instructed. Now im on my third, and only because it was within 6 months they offered to replace it, but initially they tried to send me a refurbished. I think once this one breaks, im going back to a regular coffee pot. Nespresso has great coffee but crappy machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., December 8, 2025
Thank you for your honest review. Customer satisfaction is our top priority. We see your machine was replaced yesterday. Should you run into any issues, please let us know as we are always here to help and happy to arrange an escalated call. We're available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious Coffee
on December 23, 2025
Posted by: AH62
from Hartford, SD
[This review was collected as part of a promotion.] Love the options and flavors! The coffee taste great. I love the creme.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nespresso
on February 19, 2026
Posted by: AJ
from Minneapolis, Mn
[This review was collected as part of a promotion.] Obsessed with my new Nespresso virtuo machine. Makes great coffee and espresso and so easy to use
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Features.
on April 26, 2026
Posted by: Pri
from Madison, WI
[This review was collected as part of a promotion.] I bought this coffee machine about month ago and enjoying it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA