Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,376 Reviews)
Rating breakdown 4,376 reviews
5 Stars
3,354
4 Stars
454
3 Stars
125
2 Stars
126
1 Star
317
86%of customers recommend this product.
(
2,805 out of
3,266)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
Waste of money
on December 29, 2023
Posted by: Patrick
from Boston
Got it for Christmas and to be fair the machine works fine my problem is the pods are so expensive for just ok coffee
I’m not saying K cups are better in fact I think they all suck but over priced pretty packaging doesn’t mean better
Hope to have this in the trash before St Patrick’s dayBo
I’m not saying K cups are better in fact I think they all suck but over priced pretty packaging doesn’t mean better
Hope to have this in the trash before St Patrick’s dayBo
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 30, 2023
Thank you for your review. The VertuoNext comes with a one-year warranty and lifetime troubleshooting support. Please call at your earliest convenience should you experience any issue or concern. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not for me Majorly Disappointed
on August 5, 2024
Posted by: HJ
from FL
Someone wrote this prior to me, but it is my exact feelings so I will echo what they said….Mediocre coffee, finicky machine, expensive. I wouldn't spend the money if I had to do it over. The coffee is also not hot enough for me. I am very disappointed Ana’s it sits in my counter and I use my trusty Bunn that sits beside it. Also, the cost of the coffee is way too much and is wasted because I have to buy a minimum of 10 and then they are left to sit when I don’t like the first one out of the box.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa, Customer Service, August 6, 2024
Thank you for your review. We’re dismayed to learn that you haven’t found a Vertuo blend that caters to your tastes and the coffee from your VertuoPlus machine is not hot enough. Most Nespresso machines have at least a one-year warranty, with a lifetime a lifetime of free troubleshooting, via our toll-free number 800-562-1465. We recommend calling Nespresso for assistance to speak with a machine expert who can assist you with your machine and offer some 5 oz. and 7.77 oz. coffee recommendations for you. We look forward to speaking with you soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my VertuoPlus
on June 6, 2022
Posted by: Leed34232
from Sarasota, FL
This unit makes great coffee and enjoy waking up in the morning knowing that my coffee is only a few mins away. The coffee selection is great and anyone can find something they like.
When it comes to customer Service, it's pretty good but today I felt like banging my head against the wall and tossing the machine out
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great product/Super service
on July 6, 2024
Posted by: Curt
from Chatham, MA
Love this machine. Makes a fabulous cup of coffee even better cappuccino. Always use double espresso capsules. Though mine fails after a year of heavy use. Nespresso walked me through the trouble shooting process, and when the problem could not be solved I was issued a new (relive) machine. This company is impressive, with super service and great products
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
JUNK
on May 13, 2023
Posted by: Sue2
from New york
It does not last long. For the money charged it should hold up better than a year. Don’t waste your money. My daughter was so excited when she first got it. She was very upset when it broke. It was a lot of money for her. I am angry that you took advantage of my daughter.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, May 15, 2023
Thank you for your review. We’re disappointed to learn that your daughter's VertuoPlus is not performing to her expectations. Please kindly be advised that the VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you or your daughter require any assistance with this machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. We are confident that we'll be able to help resolve this issue.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not worth the cost and trouble.
on December 23, 2022
Posted by: Fraoch
from Wi
Mediocre coffee, finicky machine, expensive. I wouldn't spend the money if I had to do it over.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 26, 2022
Hi! Thank you for your review. We are dismayed to learn your VertuoPlus machine does not met your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointment
on October 8, 2023
Posted by: Tina S
from San Antonio Texas
Such a disappointment. My children spent a lot of their money on this and only worked well four months and now have to “nurse it along” and clean it weekly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, October 9, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPlus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve your issues with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy to learn how it works!
on April 9, 2024
Posted by: Yehaw101
[This review was collected as part of a promotion.] I bought this a month ago and the product is pretty straight forward and easy to maneuver. I love learning to do new drinks!
Written by a customer while visiting Nespresso USA