Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(6,198 Reviews)
Rating breakdown 6,198 reviews
5 Stars
4,830
4 Stars
695
3 Stars
194
2 Stars
146
1 Star
333
86%of customers recommend this product.
(
3,160 out of
3,661)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
Easy to Use and Great Coffee
on December 29, 2025
Posted by: Tripleellen
from NJ
[This review was collected as part of a promotion.] I've had my Vertuo Next for four months and have enjoyed every cupful of coffee. The machine is easy to operate and make nice hot coffee with that wonderful crema.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on January 5, 2026
Posted by: Kims
from Naples, FL
[This review was collected as part of a promotion.] Easy to use. I do wish the spent pod container was bigger.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Leave Starbucks behind! Nespresso rocks!
on January 6, 2026
Posted by: Rhogan
from Chandler, AZ
[This review was collected as part of a promotion.] Our Newpresso experience has been AMAZING! We frequent the store in Scottsdale for the “full” experience with taste testing and seeing what’s new. My husband’s Starbucks habit has been almost squashed - he much prefers his Nespresso flavor - and it’s easy enough to grab on the way out the door. The frother makes amazing lattes and gives my creativity happiness!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the foam! Love the look.
on January 26, 2026
Posted by: ghottamale
from Huntington Beach. CA
[This review was collected as part of a promotion.] I experienced Nespresso in vacation with family over the holidays. I loved the taste, the foam, and this was with no creamer! I came home and purchased a Nespresso the following day. It’s been 3 weeks and still loving it! I replaced my Keurig.i purchased the Virtuo Next in cream with gold trim.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use and great color for our kitchen
on February 14, 2026
Posted by: Gordo
from San Diego
[This review was collected as part of a promotion.] We recently purchased this machine and is quite attractive on our countertop in the kitchen area and the gold accents are very striking to the eye. The machine is so easy to use and preferred it over our very expensive espresso machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed
on November 5, 2025
Posted by: melissa t
from ohio
Finding it hard to brew what I want.
Not convenient what so ever .
A waste of money
Not convenient what so ever .
A waste of money
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, November 6, 2025
Thank you for your review, Melissa. We're sorry to hear that you've been disappointed, and can assure you, we value your feedback. Customer satisfaction is our highest priority, so please call at your convenience for guidance and assistance you need to make your Nespresso moments enjoyable. We're available 24/7 at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful machine
on September 22, 2025
Posted by: Stacey
Died within 7 months, tried descaling twice, it still won't work.
Response from Nespresso USABy Antonia, Customer Relations, September 22, 2025
Thank you for your review, Stacey. We stand behind our brand and every Nespresso machine is covered under at least a one-year warranty. Please call 800.562.1465 and a Machine Expert will be pleased to troubleshoot over the phone with repair or replacement options, if needed.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible design
on November 30, 2025
Posted by: Needrealcoffee
from Oxford michigan
Weakest coffee ever unless you drink pure espresso. Then it makes 50% strength cup. Uses double the grounds for regular coffee unless you like drinking what looks like pee or iced tea. Coffee is barely warm. Needs to be reheated before drinking. Too physically hard to operate. Will fall over unless you hold it still WHILE twisting a lever WHILE you push down on the top.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, December 1, 2025
Thank you for your review. We're disappointed the Vertuo Next did not meet your expectations. All machines come with at least a one-year warranty and a lifetime of troubleshooting assistance. Please do not hesitate to contact us through our toll-free number, 800-562-1465. We'll be happy to help assist you. Thanks!
Written by a customer while visiting Nespresso USA