Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,375 Reviews)
Rating breakdown 4,375 reviews
5 Stars
3,353
4 Stars
454
3 Stars
125
2 Stars
126
1 Star
317
86%of customers recommend this product.
(
2,805 out of
3,266)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
A bad Christmas gift
on December 31, 2023
Posted by: Mar22
from Elyria, Ohio
I received this as a Christmas gift too my surprise it doesn’t even work. I followed all the instructions and watched the videos still my machine won’t do a thing.m
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 2, 2024
Thanks for your review. We’re dismayed to learn that your new Vertuo Next machine isn’t working to your satisfaction. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465 or via live chat from our website, when you select the “Need Help?” popup, then select “Machine Assistance.” We recommend the first time use steps with hot tap water in the water tank to remove any air bubble trapped in the water line which can prevent flow. We recommend reaching out to us to speak with a machine expert to create your account, register your machine, and troubleshoot to find a solution. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Expected better
on January 21, 2024
Posted by: Jamie
from Colorado
Lasted about 1 years, now it's extremely loud when brewing also the coffee is not hot.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, January 22, 2024
Thank you for your review. We are dismayed to learn your Vertuo Next machine didn’t meet your expectation. We offer a lifetime of troubleshooting. If troubleshooting is unsuccessful, we offer out of warranty options through our Assistance Service Program. Please do not hesitate to contact us via our toll-free number 800-562-1465. Our machine experts would be delighted to troubleshoot your machine and find the best resolution. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't Do It
on January 26, 2024
Posted by: BaltMD
from Baltimore, MD
When it works, it's great - but hat's if it works. This machine has been a nightmare, and of course, outside of the warranty window. The mechanism that locks/unlocks the lid where you put the pod becomes almost impossible to move, slide, or use. We are both young adults in our 20s and at times we physically could not brute force the thing open or closed. A mystery leak has shown up, which pours coffee into where the pod bin is stored, but doesn't go in the pod bin, it leaks all over the bottom of the machine and your counter. Finally, it stopped heating the coffee all the way - the last coffee I made was warm at best. I'm done with it. Apparently this machine has known issues and Nespresso continues to sell it - shame on you all.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 27, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next machine isn’t working and will be happy to assist. Please kindly be advised that your machine comes with lifetime troubleshooting service. Additionally, out of warranty repair and discount options are available. For assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not efficient - Gets Stuck in Descaling
on February 19, 2024
Posted by: rdeniz
from sacramento
Machine gets stuck in descaling mode each time. I dread descaling because I know it's always going to take hours to do it. I always have to call the support center. They are helpful but it's time consuming to do it every time every 3 months. This process should be 20 mins and takes 2 hours every time.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 20, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Should you require descaling assistance anytime, we are available 24 hours a day, seven days a week at 1-800-562-1465. Please call for prompt and comprehensive troubleshooting support at your earliest convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on March 26, 2024
Posted by: Jake
[This review was collected as part of a promotion.] We bought this right before the snow storm and was a perfect way to hunker down but still get great coffee
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my nespresso
on March 26, 2024
Posted by: AmbersCoffee
from New York
My machine works great! Was so easy to set up and I save so much money on coffee now that I am making coffee at home. The coffee tastes amazing and is actually strong. I also love that I can mail back my old pods so they aren’t just getting thrown out. I also have been getting the Caramel Starbucks Pods! Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on March 31, 2024
Posted by: Unnlocked
from Prescott, AZ
[This review was collected as part of a promotion.] I already had this model at home and decided to get a second one for the office. This has been a hit and now people can’t believe they went so long without this.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on April 8, 2024
Posted by: Lakes
from Portland, OR
[This review was collected as part of a promotion.] Love my new machine. I keep it at the office for a quick pick me up without having to leave and get coffee. Saves me time and money
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA