Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,375 Reviews)
Rating breakdown 4,375 reviews
5 Stars
3,353
4 Stars
454
3 Stars
125
2 Stars
126
1 Star
317
86%of customers recommend this product.
(
2,805 out of
3,266)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
Best Thing Ever
on December 2, 2022
Posted by: axr0509
from Dallas, TX
[This review was collected as part of a promotion.] I bought this machine about 2 weeks ago and it is a game-changer, I look forward to waking up every day to brew a cup of cold or hot coffee! if you are on the fence, get it! It is so worth it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Better than Starbucks!
on December 13, 2022
Posted by: Steph
from Atlanta, GA
[This review was collected as part of a promotion.] I love my Nspresso machine so much. It makes a better cup of coffee than Starbucks!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
This machine is much better than the Next
on December 17, 2022
Posted by: Sofi
from San Francisco
[This review was collected as part of a promotion.] Replaced our Next that was wrought with issues with this machine. Much easier to use and no issues whatsoever!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious coffee
on December 18, 2022
Posted by: pviolet
from Orlando, FL
[This review was collected as part of a promotion.] Bought this coffee machine for my parents, it is easy to use and makes delicious coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Just don't.
on December 21, 2022
Posted by: AFP930
I have had this machine just barely a month and it won't brew coffee, water just starts to pour out of the bottom. I got the Plus after my Vertuo Next lasted less than 2 years. If you're thinking about getting a Nespresso, dont.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , December 22, 2022
We are disappointed to learn that your Vertuo Plus machine has not met your expectations. The Vertuo Plus comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Good machine but problems on arrival
on December 31, 2022
Posted by: Move
from Morton il
[This review was collected as part of a promotion.] Had to call customer service because machine out of the box would not turn on. After 1 hour was able to get machine to work but not a great start for a new product. Makes you concerned about quality of product
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, January 4, 2023
Thank you for your review, Morton. We are glad you were able to speak with a Machine Expert regarding your VertuoPlus. Your machine comes with a one-year warranty and a lifetime of troubleshooting assistance with Nespresso. If you have any questions or concerns, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Frustrating to Setup
on January 2, 2023
Posted by: Mark
from Hardwick NJ
My daughter bought the Nespresso plus machine for me for Christmas. She had been using a Jura machine for years and thought the quality of the coffee was just as good and recommended the machine to me. We got the machine out of the box set it up according to the instructions and it would not stop the cleaning cycle which is the orange ring around the top at all. I almost gave up and was going to call customer service today but yesterday after going through 15 to 20 YouTube videos I figured out how to reset the machine and all is good now. I don’t think those instructions were in the manual.
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, January 3, 2023
Thank you for your review, Mark, and congratulations on your new VertuoPlus machine. If you have any questions or concerns regarding the use of your new machine, please visit Nespresso.com/help or contact us any time at 800-562-1465. We are available 24 hours a day, 7 days a week. Your VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
THE MOMENT
on January 14, 2023
Posted by: Velz254
from Houston
[This review was collected as part of a promotion.] Honestly shocked at how much I love this little machine. The pods taste like quality coffee/espresso and the various flavors satisfies every mood.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA