Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,375 Reviews)
Rating breakdown 4,375 reviews
5 Stars
3,353
4 Stars
454
3 Stars
125
2 Stars
126
1 Star
317
86%of customers recommend this product.
(
2,805 out of
3,266)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
2
coffee not very hot
on March 30, 2024
Posted by: Bill
from NY
My complaint is the coffee is not very hot. I currently have a Mocha Master by Technavorm that makes excellent, HOT, coffee. I received this Vertuo as a gift from my daughter so I have to use it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, April 2, 2024
Thank you for your review, Bill. We are dismayed to learn that the temperature of the coffee coming from your Vertuo Plus is not meeting your satisfaction. Your machine has a one-year warranty and comes with a lifetime of troubleshooting via our toll-free number, 1-800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Please contact us as soon as possible to address your machine issues.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Broken Carafe & Missing Drip Cup from the get go!!
on April 8, 2024
Posted by: SherL33
from Kentucky
Was so excited to receive the Vertuo Plus as a housewarming gift only to open the new box to a cracked carafe and no drip cup even in the box. How disappointing that a part didn’t actually make it the box. I wouldn’t care about the drip cup if I was making coffee but feel it’s absolutely needed for the espresso. Hopefully these issues can be resolved, I would have given a 5 star rating otherwise. I fell in love with my daughter in law’s machine this Christmas.
I would recommend this to a friend!
Response from Nespresso USABy Kena, Customer Service, April 9, 2024
Thank you for your review. We’re dismayed to learn that your VertuoPlus arrived with a cracked carafe, and a missing drip tray. We sincerely apologize for any inconvenience. Our goal is to ensure complete customer satisfaction and deeply regret when that is not the case. We would be happy to provide further assistance, and kindly ask that you contact us at 800-562-1465. We’re confident that we’ll come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Sad love story
on March 3, 2025
Posted by: Edie
from Woodstock, GA 30189
I was in love with my Vertuo Next Premium Black Rose Gold,
but what a disappointment, after a short time it stopped working,should I go back to Miele?
We loved the coffee every day, but this is a sad love story
but what a disappointment, after a short time it stopped working,should I go back to Miele?
We loved the coffee every day, but this is a sad love story
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice, simple machine
on November 11, 2021
Posted by: Gsisfrk968
from Midlothian, Il
Had the vertuo next which was big and bulky and had a bluetooth feature that seemed to never work. This machine is nice and simple.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , November 12, 2021
Hi Gsisfrk968, thank you for your review. We recommend running a priming cycle weekly through your VertuoPlus to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best coffee
on November 18, 2021
Posted by: Ajw911
from South Carolina
We got this three days ago. Some of the smoothest, freshest tasting coffee I’ve ever had.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the taste
on November 24, 2021
Posted by: DDiane
from Las Vegas, NV
This machine is wonderful! I don't need to go to a coffee shop anymore. It doesn't take long to brew, taste amazing. I put half and half and a splash of sugar free caramel in the frother. Love it and recommend it.
Response from Nespresso USABy Christine G., Customer Service, November 26, 2021
Thank you for your review, Diane. We're happy to learn you're enjoying your coffee with your Nespresso VertuoPlus machine. This machine has a one-year warranty through Nespresso and we provide lifetime troubleshooting support. Please reach out if you experience any issue or concern. We are available 24 hours a day, seven days a week for your service and support, at 1-800-562-1465. Enjoy!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Reliable and good value, and excellent coffee
on December 10, 2021
Posted by: Justin R
from San Francisco, California
This is the fourth machine I’ve bought as a gift. I have been so happy with my original Vertuo+ that I have stopped drinking Pete’s or Starbuck’s coffee completely. At first you may think its too expensive to replace a regular coffee maker, but when you break down the savings on not wasting coffee, freshness and ease of ordering - it comes out just a tad above normal coffee makers, not to mention its so much easier to use, more clean, etc. I can go on and on.
I know its an investment, but it is honestly worth it.
I know its an investment, but it is honestly worth it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
LIFE CHANGING.
on December 12, 2021
Posted by: Hannah
from Long Beach, CA
I got the Nespresso VertuoPlus as a wedding gift, and after the first week of use I couldn't believe I hadn't already owned one! I am a big-time coffee drinker, and this machine simulates having a batista in your home every morning to give you the perfect cup of coffee or espresso. Mine came as a bundle with the Aeroccino3--a must if you love lattes, or even if you just want to warm and froth your coffee creamer. 100/10 recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA