Thank you for your review and honest feedback.  We’re disappointed to learn that your replacement Vertuo Next is not meeting your expectations.  We sincerely apologize for any frustration or inconvenience you may have experienced.  We want to assure you that we are committed to complete customer satisfaction and deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 if you would like to speak with a supervisor who may be able to assist with additional in-warranty and out-of-warranty options. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.