Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,241 Reviews)
Rating breakdown 4,241 reviews
5 Stars
3,254
4 Stars
431
3 Stars
118
2 Stars
124
1 Star
314
86%of customers recommend this product.
(
2,805 out of
3,264)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
Have to get a new one a year in.
on June 12, 2025
Posted by: Savanna
from Maryland, MD
I bought this product just over a year ago. It has been very gently used. I do not brew coffee through it every day. I’ve done the routine cleaning and de scaling. I have the notifications set up that let me know if there is an error for my machine. It keeps overheating. I called someone from Nespresso and she asked me to clean the machine with soap and water. I have done that multiple times as well as the routine cleaning when necessary. They said there’s nothing they can do and I have to get a new machine. I absolutely love the coffee that it makes but this is just ridiculous. I paid a lot of money for this machine and took great care of it and now I have to get a whole new one a year in. I asked if I had done anything wrong, and she didn’t really give me an explanation. I don’t know if I want to go purchase a whole other one, just to have to get a new one in another year.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, June 13, 2025
Thank you for your review. We are sorry to learn of your disappointment with our Vertuo Next machine. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unreliable Machine. Bad Support
on July 10, 2025
Posted by: Janster
from North Carolina
I am done with this machine and I am done with Nespresso. We have been having ongoing issued with this machine starting with the lid not staying closed when the machine is idle. The machine making noises when brewing like it is grinding sand. Red LED blinking preventing the machine from brewing, requiring the machine be unplugged from the wall.
Then there is the frustrating support from Nespresso. We have provided photos and videos of all these issues. Had numerous online chats. No matter, Nespresso would require video calls. So we did them. Spent exasperating hours with support person repeating a support rhetoric and trying to always end-up in us at fault for not descaling the machine (which we do). Not regularly water flushing the machine (which we do), Not buying Nespresso descaling fluid (which we do). SO WE ARE DONE!
Machine going bye-bye and we will never have to buy these overpriced pods.
Then there is the frustrating support from Nespresso. We have provided photos and videos of all these issues. Had numerous online chats. No matter, Nespresso would require video calls. So we did them. Spent exasperating hours with support person repeating a support rhetoric and trying to always end-up in us at fault for not descaling the machine (which we do). Not regularly water flushing the machine (which we do), Not buying Nespresso descaling fluid (which we do). SO WE ARE DONE!
Machine going bye-bye and we will never have to buy these overpriced pods.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, July 11, 2025
We share your disappointment with your machine and customer experience, Janster, and we appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to finding a resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks water underneath machine
on August 7, 2025
Posted by: DJ
Purchased a Vertuo Next machine which included the frother - due to having Nespresso at a family member’s home and loved it - the of March, 2025, it started leaking water underneath as well as all over our counter after a couple of weeks, thought it was the water tank, tried another water tank, still leaked but never did when water tank was set on the counter by itself so returned the machine where we purchased, decided to order a Vertuo Evoluo hoping it works better and if it does not we will sadly have to stop drinking Nespresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., August 8, 2025
We're certainly disappointed to hear this, Deb, and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert and arrange next steps at 800-562-1465. We are available 24 hours a day, 7 days a week, and look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unreliable
on September 1, 2025
Posted by: Rrari
This machine is such a disappointment. I’ve had it for more than a year. It’s cute, but it is very unreliable. It often takes several attempts and even several wasted pods to get it to brew. And literally all I’m doing is opening, closing, un-plugging, adjusting the water filter, and then for some unexplained reason, it will eventually brew. For a while it was brewing the wrong amount, but I figured how to reset that, so that’s improved, at least. I’m a big Nespresso fan, but I do not recommend this machine. The Vertuo Evoluo was a much better machine for a good 7 or 8 years before it gave up, and then I made the mistake of getting this one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, September 2, 2025
Thank you for your review, Rrari. We're always here to help as all Nespresso machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465 to speak with a machine expert where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Sucks
on September 4, 2025
Posted by: S
Most finicky machine ever. At least once a week my machine will blink red that the water reservoir is empty when it is full and secured in place, takes forever to get it working again and no rhyme or reason to it. Not to mention the money wasted on pods that have been punctured but won’t brew and I end up having to buy a coffee anyways.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, September 5, 2025
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
RED LIGHT RED LIGHT
on September 6, 2025
Posted by: Coffeeless
from Hudson, WI
Machine was a gift. Enjoyed initially......then the red light of doom plagued me, even after working my way through the incomprehensible blinking light instructions. Sad part is the lights don't tell you it's time to descale....it shuts down until you do so. Note: I am rating the machine, not the quality of the coffee when it's working properly
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, September 6, 2025
Thank you for your honest review. With proper care and maintenance our machines are expected to perform well for years to come. On occasion, issues can occur, which is why we offer in and out of warranty replacement or repair, and lifetime troubleshooting service. Your satisfaction is our priority. Please give us a call at 800.562.1465, so one of our machine experts can better assist.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Descaling Sensor Failure
on October 14, 2021
Posted by: Jaime
from Tucson, AZ
I just had to purchase a new VertuoPlus machine because my old one would not longer pass any water. I love my Nespresso coffee machines and milk frother. However, here in AZ we have very hard water. The machine claims to tell you when it needs to be descaled. Mine failed horribly. Once it started having problems no amount of descaling would make it function properly. You cannot descale when no water passes through the system. So I had to trash the old one and buy a new one. When a capsule was loaded and the top button pressed the machine we whirl up and then stop with a solid red light. Manual says to call Nespresso. I did and they said let it cool off for 15 minutes. I did that with no change. The last time this happened I put a heavy mixture of white vinegar in the water tank. I took over 20 tries for the vinegar to break up the calcification in the machine. I got another six months out of the old machine with that. Do not trust the descaling sensor.
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, October 16, 2021
Thank you for your review. Please excuse us for any frustration caused with the descaling sensor on your VertuoPlus. We'd recommend to also preform a weekly cleaning cycle to prevent coffee grind build up. For more troubleshooting tips, please visit the VertuoPlus machine section on Nespresso.com/help or contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Good coffee. Just not hot eniugh
on October 14, 2021
Posted by: Donna
I love the machine and the coffee is excellent but it isn’t very hot. I end up putting it into the microwave.
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, October 15, 2021
Thank you for your review. A change in temperature may be resolved by descaling your VertuoPlus machine, every three months. We'd also recommend pre-heating your mug by running the cleaning cycle on your VertuoPlus. For more tips please visit Nespresso.com/help or call us directly at 800-562-1465.
Written by a customer while visiting Nespresso USA