Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,413 Reviews)
Rating breakdown 7,413 reviews
5 Stars
5,778
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
346
86%of customers recommend this product.
(
3,272 out of
3,790)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
Love it!
on March 13, 2026
Posted by: PAS321
I seriously love my Vertuo Next. It’s super easy to use. The coffee tastes great and the machine looks really nice on my counter too. Totally happy with it!
I would recommend this to a friend!
Response from Nespresso USABy Nespresso USA, Customer Service, March 14, 2026
We love to hear that! Thank you for your review.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Good if you’re just looking to use their pods
on March 13, 2026
Posted by: SamanthaS
[This review was collected as part of a promotion.] I was really excited to try the Nespresso because I’ve heard a lot of good things from friends. It was easy enough to set up and it says you can actually connect it to your phone to schedule brews which is cool. I like the little built in trash can for the pods where it drops them in there when you open it after brewing. I don’t feel like the water gets as hot as my Keurig though, I ended up having to reheat my coffee because it didn’t stay hot very long. It’s also a little more difficult to get hot water from to make tea or hot chocolate. You have to basically run a cleaning cycle to get it to dispense just hot water and again, it’s not as hot as I’d like.
Response from Nespresso USABy Nespresso USA, Customer Service, March 17, 2026
Hi Samantha. We're here to help with your Nespresso machine and ask that you call Nespresso directly, 800.562.1465. A Machine Expert is available 24/7 to troubleshoot over the phone and provide replacement or repair service if needed. We look forward to hearing from you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fantastic Espresso
on March 13, 2026
Posted by: KathleenH
[This review was collected as part of a promotion.] I love this machine! It makes all different types of espresso and coffee and is so simple and easy to use. I like that there is an app where I can set the level of strength for coffee that I like. The only downside is that it is quite loud, so not something you'd want to use while someone is sleeping in the next room!
(click to see the video)
Response from Nespresso USABy Nespresso USA, Customer Service, March 14, 2026
Thank you for your review, Kathleen! Customer satisfaction is our top priority, and we are so happy to hear that you're loving the Nespresso experience!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on March 13, 2026
Posted by: JaddeyC
[This review was collected as part of a promotion.] I absolutely love the nespresso vertuo next. It is so easy to use all you have to do is put the pod in and press a button. I love how you can also use expert mode to make the coffee pods double espresso pods! I would recommend this to anyone especially those who don’t want to waste time with grinding beans and all the extra steps with regular espresso machine and plus this one lets you make coffee too!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee at Home!
on March 13, 2026
Posted by: PalonR
[This review was collected as part of a promotion.] I absolutely love my Nespresso Vertuo Next. It’s super quick to brew a cup, which is a lifesaver on busy mornings, and the coffee tastes smooth and rich—almost like a café-quality cup at home. I like that it can make different sizes, from espresso shots to larger mugs, and the capsules are easy to pop in. Cleaning it is simple too, which I really appreciate. It’s slightly bigger than I expected, but the convenience and quality more than make up for it.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Slick Brew Technology
on March 12, 2026
Posted by: JessiS
[This review was collected as part of a promotion.] I was excited to receive this nespresso machine to try. I was curious how the new pod technology would compare to the original, and how quiet/ fast it would be. I was pleasantly surprised at how narrow it was. Very counter friendly if you don’t have a lot of space, it’s much longer then it is wide. The locking mechanism after you insert the pod is very stiff. I was surprised by that. The water reservoir is a good size. You could get several drinks before needing to refill. I liked how the pod tells the machine how much to brew. There are no buttons except the start. The drink brewed in a matter of seconds. The crema produced is more significant than the other machine I have. That was enjoyable. The espresso pods made very small portions. A little more than an ounce so I’d guess those are for people that like the espresso shot by itself. I tend to like lattes so the larger pods were perfect. The cost of the pods is significant, and the only option is the brand’s own coffee. Even though it’s very good, I would love to see more variety available on the market. A frother was not included, but I would suggest buying that to accompany the machine. It gives you more drink options. I will definitely enjoy using this machine and would recommend it.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this!
on March 12, 2026
Posted by: DevynR
[This review was collected as part of a promotion.] As a coffee lover, I love this machine! The coffee comes out so delicious and it’s so easy to use. I like being able to make espresso or just a regular cup of coffee all with one machine!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My Experience with the Vertuo Next - White by Nesp
on March 12, 2026
Posted by: HoaL
[This review was collected as part of a promotion.] I recently had the chance to try the Vertuo Next - White, a complimentary product from Influenster sponsored by Nespresso. Thank you to both for this opportunity. The machine is lightweight, compact, and beautifully designed, making it easy to place anywhere in the home. One of its biggest advantages is how simple it is to use-just choose your coffee capsule and press a button.
It's compatible with all Nespresso Vertuo capsules and offers a variety of cup sizes to suit different preferences. Whether you want a quick espresso or a larger cup of coffee, it can easily meet your needs.
It's compatible with all Nespresso Vertuo capsules and offers a variety of cup sizes to suit different preferences. Whether you want a quick espresso or a larger cup of coffee, it can easily meet your needs.
Overall, it's a convenient way to enjoy a rich and flavorful cup of coffee at home anytime.
I really like the energy efficiency of this coffee machine because it doesn’t use too much power
The temperature is also perfect, brewing the coffee hot and flavored every time.
Another great feature is the cleaning function which makes it easy to keep the machine clean and working well.
Overall,
The temperature is also perfect, brewing the coffee hot and flavored every time.
Another great feature is the cleaning function which makes it easy to keep the machine clean and working well.
Overall,
it’s very convenient and uses-friendly.
(click to see the video)
Written by a customer while visiting Nespresso USA