Customer reviews from kitchenaid.com
KitchenAid - 36 inch Wide 5 element Built-In Downdraft Electric Cooktop with and 300 CFM Exhause Rating - Stainless Steel
Average customer rating
4.3
(218 Reviews)
Rating breakdown 218 reviews
5 Stars
135
4 Stars
42
3 Stars
25
2 Stars
7
1 Star
9
82%of customers recommend this product.
(
162 out of
197)
Customer Reviews for KitchenAid - 36 inch Wide 5 element Built-In Downdraft Electric Cooktop with and 300 CFM Exhause Rating - Stainless Steel
Customer Rating
1
Poor Design
on March 10, 2023
Posted by: marymari
from Long Island, NY
I purchased this a few months ago for a kitchen remodel. I needed a downdraft model to replace a Jenn-Air I had for many years. I bought the 36" 5 burner model because I have the room. The problem is four of the burners are in one half of the unit (18"). You could never use them at the same time as the pots touch and there is no room for pot handles.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, March 10, 2023
Thank you for sharing your experience with us, marymari. We apologize for the concerns that you are experiencing with your Cooktop and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 276892.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Nice size lot of room
on February 21, 2023
Posted by: Mudcat
from New Mexico, yes it’s in the USA
[This review was collected as part of a promotion.] This stove top has plenty of room for all my pots and pans.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
It's Hot!
on February 21, 2023
Posted by: Steve Nix
from Alabama
[This review was collected as part of a promotion.] Pleased with a needed upgrade that accommodates larger common sized pans, 11", 12". Nice power on the exhaust and cooking faster and more efficient. KitchenAid, can't lose.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Glass top damaged
on February 3, 2023
Posted by: Diane Mabrn
from HoustonTx
[This review was collected as part of a promotion.] I bought this cooktop almost year ago for its function and appearance. The top is now damage from everyday use and KitchenAid is refusing to repair because it is cosmetic.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, February 8, 2023
Thank you for sharing your experience with us, Diane Mabrn. We apologize for the concerns that you are experiencing with your Cooktop and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Cooktop
on January 16, 2023
Posted by: Dee Crow
from Lees Summit Missouri
[This review was collected as part of a promotion.] Purchased a couple of months ago. Have had it for 3 weeks love the look of it. Seems to clean easily.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Excellent functionality great layout!
on January 15, 2023
Posted by: Sj Zrake
from Grapevine Texas
[This review was collected as part of a promotion.] Replaced older 30”. New 36” infinitely better. Intuitive controls compliment highly functional burners. Multifunctional burners huge plus as is smooth temperature control. Highly efficient burners and downdraft exhaust fan. Actually added to surface area. Wife and I love it!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
major problen
on January 14, 2023
Posted by: rich tile
from willamsburg va
large burner on the left had which looked like the black coating seperating from the glass underneath,had the service dept replace the lass top.the same thing happening again.i guess this top canot take the heat the burner puts out thats why it keeps going on and off when it is on high to .cool off the glass
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, January 23, 2023
Thank you for sharing your experience with us, rich tile. We apologize for the concerns that you are experiencing with your Cooktop and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Best upgrade so far
on December 18, 2022
Posted by: Aerocrazd
from Grantville, GA
[This review was collected as part of a promotion.] I purchased this cooktop a couple of months ago as a very much needed kitchen upgrade. The previous cooktop was over 40 years old and still working. But, it was time for an upgrade. KitchenAid was the best choice and every aspect of it works beautifully. My next purchase, oven, will be from KitchenAid. Than you!
Written by a customer while visiting kitchenaid.com