Customer reviews from kitchenaid.com
KitchenAid - 36 inch Wide 5 element Built-In Downdraft Electric Cooktop with and 300 CFM Exhause Rating - Stainless Steel
Average customer rating
4.3
(218 Reviews)
Rating breakdown 218 reviews
5 Stars
135
4 Stars
42
3 Stars
25
2 Stars
7
1 Star
9
82%of customers recommend this product.
(
162 out of
197)
Customer Reviews for KitchenAid - 36 inch Wide 5 element Built-In Downdraft Electric Cooktop with and 300 CFM Exhause Rating - Stainless Steel
Customer Rating
5
Great layout. Tough to clean around controls
on June 18, 2024
Posted by: Mlh36440
from Oregon
[This review was collected as part of a promotion.] Happy with the cooktop and it's performance. A nice addition and focal point in the kitchen.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Cooktop looks & works great!
on May 31, 2024
Posted by: Theresa Terry
from Lehigh Valley, PA
[This review was collected as part of a promotion.] The cooktop looks and works great! I just wish that it has an outline of the burners.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Fragile product and poor support
on May 16, 2024
Posted by: pstad
from West Chester, PA
[This review was collected as part of a promotion.] During the installation process the top cracked. No crazy forces were applied. However, because it was touched, Kitchenaid determined this to be our fault and no help was given. I proceeded to get replacement parts (through searsdirect), which I understand drop ship directly from the manufacturer (Whirlpool). We've now had 2 show up broken... and have been waiting 4 weeks to get this cooktop going. Absolutely worst experience ever. I'm half tempted to bring this to the BBB... but at this stage just want to be able to cook again.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, May 21, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Cooktop and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 537649.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
great looking
on April 6, 2024
Posted by: RC123
from Long Island NY
[This review was collected as part of a promotion.] The elements heat rapidly and evenly. The 'ultra' feature shortens the time for boiling a large pot of pasta water by about 1/2 against my old cook top. It also looks very sleek and the downdraft works well. . Didn't give 5 stars because it's hard to keep clean - even with the recommended cleaning kit. I've only had it about 2 months and so far so good, we'll see how it wears over time.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Slick looking cooktop in my marble island
on March 11, 2024
Posted by: Derek j
[This review was collected as part of a promotion.] I’ve been using it for a month now and it works fine. Took some adjustments coming from a gas stove. Pans heat up differently so you have to use caution or you’ll have a mess on your hands. Clean up can be a challenge but with the right cleaners it does clean up well.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice downdraft cooktop
on March 7, 2024
Posted by: annerich
[This review was collected as part of a promotion.] So far so good- I do wish the burners were more clearly marked since the outlines are very faint (for aesthetic reasons, I'm sure).
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Love the cook top
on February 5, 2024
Posted by: DaveE62
from Texas
[This review was collected as part of a promotion.] Working great so far. does tend to stain easily though
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Still learning the differences.
on January 17, 2024
Posted by: Elegre
from Oak Harbor, Washington
[This review was collected as part of a promotion.] HAD TO REPLACE FORMER KITCHENAID STOVETOP THAT DEVELOPED A LARGW CRACK ACROSS THE BURNERS
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com