Customer reviews from kitchenaid.com
KitchenAid - 36 inch Wide 5 element Built-In Downdraft Electric Cooktop with and 300 CFM Exhause Rating - Stainless Steel
Average customer rating
4.3
(219 Reviews)
Rating breakdown 219 reviews
5 Stars
136
4 Stars
42
3 Stars
25
2 Stars
7
1 Star
9
82%of customers recommend this product.
(
163 out of
198)
Customer Reviews for KitchenAid - 36 inch Wide 5 element Built-In Downdraft Electric Cooktop with and 300 CFM Exhause Rating - Stainless Steel
Customer Rating
1
POOR DESIGN!!
on September 24, 2025
Posted by: Bad boy
from Texas
[This review was collected as part of a promotion.] I totally dislike my new cooktop. Everything about it is what I would call a poor design. The burners are too close to each other. The big burner is on the back of the cooktop (wrong). The knobs are in my way when I cook and the downdraft vent is very hard to clean. The burners are hard to control the heat and I burn most everything. Even if the heat setting is on Med. water still boils. The cooktop scars easily even with water drops. I have to use ajax to clear the marks. I still have my old cooktop out in my garage and I am seriously thinking about having it reinstalled and tossing the new one into the trash. I bet this review gets trashed too.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 22, 2025
Thank you for sharing your experience with us. We regret to hear that your Electric Cooktop is not living up to your standards. If you have any questions or concerns with your Cooktop, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Cooktop model/serial number, and reference Case # 802673.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Close to five stars.
on July 19, 2025
Posted by: Dandretti12
[This review was collected as part of a promotion.] This cooktop is remarkable. Large and super sized element for canning, superb simmering and even heat. Backlit controls would have been nice. The downdraft works surprisingly good although it whistles and is a lot louder than the previous one we had. Close to five stars.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Remarkable improvements from previous model
on May 22, 2025
Posted by: Angela24
from Freeport, IL
[This review was collected as part of a promotion.] We bought this same cooktop in 2007 and recently had to replace it because the fan function broke. I can honestly say I wish the old cooktop had failed sooner, as this newer version is so much better! The most noticeable and outstanding improvement is how much easier the surface is to clean. It used to take at least 10 minutes, and I would dread the process. Now it takes a minute or two and it looks great - SO MUCH EASIER! I also appreciate the new, varied burner sizes and functionality.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
36" Electric Downdraft Cooktop
on April 15, 2025
Posted by: Kenne
[This review was collected as part of a promotion.] I bought this a month ago and we are very pleased. Had very few options with a downdraft electric cooktop, but a we are glad we made this purchase. it looks good and easy to operate
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Waste of money their quality has gone to crap!
on April 15, 2025
Posted by: Shame on KitchenAid
from Georgia
[This review was collected as part of a promotion.] It's meh at best. The fit and finish are bad. The trim isn't lined up properly (glued on permanently) so there's no way to fix it. The very first time we used it, it stained the cooktop surface we can't get it clean no matter what. Nice clean very high end pan used, no junk and it was clean and undamaged underneath. The downdraft is near useless. We replaced a 15 year old Kenmore Elite that the downdraft worked better on.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 21, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Electric Cooktop. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Cooking/Cooktops and select your Cooktop style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Cooktop model/serial number, and reference Case # 709109.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
From a distance it looks great.
on April 11, 2025
Posted by: Walla8
[This review was collected as part of a promotion.] It already has stains on burners I do not know how to get rid of having even tried a razor. They seem to be under the glass. I have not adjusted to it coming on high immediately and have tended to burn and char my beef.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Glasstop spotting
on March 15, 2025
Posted by: KA Glasstop Spotting
from Austin, TX
[This review was collected as part of a promotion.] I bought the cooktop for our kitchen remodel. It’s a beautiful piece but I’m nervous to cook on it. No matter how careful I am to use it, one burner leaves spots that I can’t remove. We clean it, carefully scrape it, and wipe it down, and it leaves white spots on the glass. And also, the cooktop gets very hot so must carefully adjust heat to not burn pans/food.
I love kitchen aid appliances but this one really has me on egg shells to not ruin it.
Not sure how to keep it from looking stained.
I love kitchen aid appliances but this one really has me on egg shells to not ruin it.
Not sure how to keep it from looking stained.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Unique Cooktop and Works Well Overall
on March 8, 2025
Posted by: robotBrent
from Ontario
(This review was collected as part of a promotion.) This cooktop is very unique in terms of the built in downdraft. The unit works as it should for delivering heat and was not difficult to install. It is about as easy to clean as any other glass cooktop I’ve used although I wish the knobs were more flush, or easier to clean around. I wish the cover over the downdraft vent was stainless steel. Finally, I wish there was a lockout mode to prevent kids from accidentally turning a burner on.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com