Customer Reviews for KitchenAid - 36 inch Wide 5 element Built-In Downdraft Electric Cooktop with and 300 CFM Exhause Rating - Stainless Steel
Customer Rating
4
Nice looks
on February 24, 2020
Posted by: ----
from Idaho Falls,Idaho
[This review was collected as part of a promotion.] Nice layout and quiet fan. The only complaint is the cook top is hard to keep looking nice. Smudges and streaks are hard to remove.
This cooktop had to have a burner replaced the first year. Now another one does not work. I do not use this cooktop very much, just for breakfast oatmeal.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy blankar, Digital, February 24, 2020
Hello Gerry 08, thank you for your review. We sincerely apologize for the concerns with your Cooktop and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
[This review was collected as part of a promotion.] Purchased last month. We are a family of 10 and the pots and pans we use are large. The large eye provides excellent efficiency for me at meal times.
[This review was collected as part of a promotion.] I can not believe the difference between this product and our old cooktop. Thanks for having the downdraft option which helped me avoid significant modifications to our kitchen. I can tell a huge difference with the even heat burners in the way food cooks. Overall food heats faster. I also like the ultra low which keeps food warm but does not burn. If you turn on multiple burners turn the fan on. Like the extra element !
[This review was collected as part of a promotion.] It was a bit of a chore installing the ductwork and wiring, but the finished product looks great--sleek and low profile. The burners heat up rapidly, with many choices of size and power levels.
We purchased this cooktop when we redid our kitchen. I used the cerama bryte cleaner and noticed this morning that the ultra heat - even heat element is discolored with blues, purple color under the glass. I am concerned that is could explode - I have never seen this before.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy tuckesr, Digital Care, December 17, 2019
Hello CONSUMER, thank you for your review. We sincerely apologize for the concerns with your Cooktopand would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare. We look forward to speaking with you.