Customer reviews from kitchenaid.com
KitchenAid - 36 inch Wide 5 element Built-In Downdraft Electric Cooktop with and 300 CFM Exhause Rating - Stainless Steel
Average customer rating
4.3
(218 Reviews)
Rating breakdown 218 reviews
5 Stars
135
4 Stars
42
3 Stars
25
2 Stars
7
1 Star
9
82%of customers recommend this product.
(
162 out of
197)
Customer Reviews for KitchenAid - 36 inch Wide 5 element Built-In Downdraft Electric Cooktop with and 300 CFM Exhause Rating - Stainless Steel
Customer Rating
3
Miss my old KitchenAid cooktop
on January 10, 2022
Posted by: Annika
from San Diego
[This review was collected as part of a promotion.] We bought this cooktop to replace a twenty year old KitchenAid cooktop that had a big crack in it. I must say that I liked the old cooktop better. The old one was easier to keep clean and looking nice since it wasn't solid black. Instead it had specks of white with the black. The burners were also easier to locate on the old one since they were outlined in white. The new cooktop is completely black and shows streaks really bad no matter how much I polish it. It is also sometimes depending on the lighting in the kitchen kind of hard to see where the burners are. I do like that it has five burners although it would be impossible to use all five at the same time since four of them are so close together. The burners do heat up faster on the new cooktop which of course is quite nice. I also do like the two even heat burners (one with simmer setting and the other one with melt setting.) The cooktop does look very sleek and modern.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good cooktop with reasonable venting
on January 3, 2022
Posted by: MikeRL
from Western Colorado
[This review was collected as part of a promotion.] This was a replacement for an older downdraft unit. The new cooktop does everything it should. Burners heat quickly and evenly, installation was straightforward and vented into the existing ductwork without any problems. I'm not a huge fan of smooth top stoves because they are more work to keep clean, but so far it hasn't been a big issue. The vent works OK but not as well as an overhead vent. Noise level is not too bad, but there's virtually no difference between low and high fan speed on either noise or vent action. It does suck fumes out. We haven't tried the dual burner feature yet. The low simmer works well.
My only gripe is not with the stove, but with the big box home supply store that set up the installation. The installers showed up, saw it was a downdraft and said "we don't install those". The cooktop sat in my garage for two months until I got an electrician to come do the wiring. I did the rest of the install myself rather than deal with appliance installers. Like I said, it's not a difficult install, but I had to go from aluminum to copper wire and wanted that done correctly. Just make sure you get installers who want to do the work and the store that sells the appliance is aware of what their contractors will or won't do.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor installation documentation
on December 19, 2021
Posted by: STJ55
from Elmira, ON
This rating is for the documentation. We are in the process of getting ready to install one of these units but the documentation is next to useless. All measurements are from the bottom of the countertop and should be from the top of the counter. Where the exhaust hole goes is affected by the thickness of the counter. A counter thickness of 3/4" is way different than a 2" counter when it comes to drilling a hole through a brick wall.
No documentation on the Canadian site so need to refer to the US site. Lastly measurements on website in Canada need an accurate conversion, as 36 inches is not 9,233 cm.
No documentation on the Canadian site so need to refer to the US site. Lastly measurements on website in Canada need an accurate conversion, as 36 inches is not 9,233 cm.
Response from kitchenaid.comBy RICEJR, CA SOCIAL CARE, December 20, 2021
Hello, STJ55! Thank you for taking the time to review your KitchenAid appliance. We want to be a brand you can trust! Should you have any questions or concerns about your product, please feel free to send us an email at canadasocial@KitchenAid.com. Kindly provide us with your model and serial number, your phone number, and your review ID (252807426). Thank you! -Justine
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Happy with purchase
on December 15, 2021
Posted by: 31carol
from Vancouver,WA
[This review was collected as part of a promotion.] We bought this to replace an 11 year old JennAire cooktop that would not hold a steady degree of heat. It fit the space, holds even heat, my husband installed it without difficulty, and I’m happy with the overall cooktop. My only other comment: it would be great if the down draft fan could be quieter.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
scratches easy
on December 15, 2021
Posted by: mkwis
from texas
[This review was collected as part of a promotion.] I used it one time and it scratched. hard to keep the shiny surface clean and smear free.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
It’s fine
on October 31, 2021
Posted by: DKYVR
from Vancouver
(This review was collected as part of a promotion.) There weren’t many options to replace my old cooktop so this was the only option. It works fine but the first time I used it with a pot, it left a ring mark which isn’t really nice to see.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy stanfhg, CA SOCIAL, November 2, 2021
Hello, I do apologize for this inconvenience! If there are any other issues we would be more than happy to help. If you send us an email to canadasocial@kitchenaid.com and include your name, phone number, address, model number, serial number, and you review ID 251200796 we would be happy to look into anything for you. Thanks! ~Holly
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Definitely not the same quality as in the past
on October 31, 2021
Posted by: jgraz
[This review was collected as part of a promotion.] Had our new cooktop installed less than a week ago and already has scratches. Our old one was over 10 years old and no scratches at all...burners went so we had to replace.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
So far so good
on October 20, 2021
Posted by: Texas Bought
from Texas
[This review was collected as part of a promotion.] So far the unit has worked fine. No issues to date. However we wish that the right hand burner was a 3 way with a smaller ring. We are right handed and have the majority of the counter top on the right side. We do most of our daily cooking in smaller pans. We end up having to use the smaller burners on the left side and have to drag food and stuff across the entire cook top. Also, this puts those mostly used burner close to the edge of the counter top on the left, making them reachable by grandkids.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com