Response from breville.comBy Consumer Support, February 16, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
I'm pretty happy with the oven with one exception. Door seal isn't very good and the screen on the top right continuously getting fogged with evaporation moisture from the oven.
Difficult to clean the interior of the oven. The air fry basket cleans easily, but the baking pan and crumb tray on the bottom are impossible. Did not respond to bar cleaner and a I nylon scrub pad.
The oven cooks very nicely and we’ve had fun trying new recipes with the air fryer. We had a problem with the selection knob, which sometimes had a mind of its own. After some unsuccessful trouble-shooting over the phone, Breville replaced the whole oven!