I bought my Breville 900VSS 3 yrs ago. 1rst one was defective. It was replaced at no cost. This one now will not toast nor heat up to over 325 degrees. I liked the oven very much when it worked.
Excellent product, when there’s a problem, they work with you patiently and with respect. The gentleman who worked with us was so polite and very professional.
We love our Smart Oven and use it on a daily basis-sometimes instead of our standard oven. Our Smart Oven began making an odd noise when we used the convection setting. I contacted Breville customer service regarding the issue. They communicated with me in a timely fashion, and asked that I send the oven to them for repair. Because it could not be repaired, Breville replaced it with a new one. We could not be happier with the customer service and the Smart Oven. It was definitely one of our better purchases!
A little more expensive than the other leading brand, but is a much better choice. So worth it! if you can compare them side-by-side the Breville is better made! 2 Heavy duty racks, 5 quartz elements making for even heat, lighted interior, easy settings, sturdy oven door with magnets that pull out center rack! Just wish it had a digital clock display when not in use.