Customer reviews from breville.com
Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Average customer rating
4.5
(1,604 Reviews)
Rating breakdown 1,604 reviews
5 Stars
1,251
4 Stars
166
3 Stars
60
2 Stars
46
1 Star
81
89%of customers recommend this product.
(
1,224 out of
1,383)
Customer Reviews for Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Customer Rating
3
Loved it but didn’t last
on May 8, 2023
Posted by: Blanca
I bought my oven three years ago, and have absolutely loved it. It does everything from toasting bread to baking pizzas and air frying chicken and fries. It’s been my favorite toaster oven I’ve ever owned. How disappointed was I when it started acting up a week ago. The hinge on the door broke and now we have to be careful when opening it, otherwise it just flops open heavily onto the counter. As soon as the door broke, so did the timer/clock. Now there’s no way to program the cooking time, and I have to monitor the oven while it cooks to make sure it doesn’t just turn off after a couple of minutes (or keep cooking after the food is done). I’m very disappointed that such a great appliance, that I paid a lot of money for, stopped working properly in just three years. I really expected it to last longer!
Response from breville.comBy Consumer Support, May 10, 2023
We're sorry to hear of your experience with the appliance. We do see that one of our representatives emailed you yesterday, and they and that they are assisting you. Thank you for allowing us to see how we might resolve the situation for you. Please reach out if other issues or questions arise. We'll be happy to help.
Written by a customer while visiting breville.com
Customer Rating
1
Worst Appliance I Have Ever Owned
on September 15, 2023
Posted by: Andrew
You would think that paying a premium for a countertop appliance would bring you years of top-notch performance. You would be wrong if you purchased this unit.
After about 2 years of use, it no longer gets up to temperature, it takes forever to toast bread or a bagel, and you effectively have no support options after the warranty is expired.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, September 15, 2023
We're sorry to hear of your experience with the appliance. We do provide service for out of warranty appliances. We do see you were able to contact a representative soon after posting this review, and that they are helping you. Thank you for allowing us to look into how we might help resolve the situation for you. Please reach out if other issues or questions arise. We'll be happy to help.
Written by a customer while visiting breville.com
Customer Rating
1
So noisy after 2 years
on October 6, 2023
Posted by: Mandy
We LOVED our Breville in the first two years. It now it has such a noisy fan it is almost unusable. This was an expensive piece of equipment and expected more for the price we paid.
No, I would not recommend this to a friend.
Response from breville.comBy customer service, October 10, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
Oven stopped working after less than a year
on March 15, 2024
Posted by: Andrea
I bought this oven last summer but it now no longer is able to toast and does not seem to heat up to the desired temperature. When we initially bought it we loved it - it has a lot of great features. Now it gets warm but does not reach a hot temperature. I looked up how to repair it but it does not seem repairable. Very disappointed, as I bought this to replace a toaster oven and air fryer and now it does neither.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Customer Rating
4
Great oven but no recipe book or suggested uses
on August 18, 2019
Posted by: Jennifer
Very surprised this brand did not include a recipe book or suggested recipes for each of the functions. At this point I have just been frustrated as I don't know what temperatures to use for the different functions.
Response from breville.comBy August 19, 2019
You can find a significant number of recipes at Foodthinkers.com
Written by a customer while visiting breville.com
Customer Rating
5
We love our Smart Oven Air!
on September 10, 2020
Posted by: Michael S.
Over the years we have tried many ovens, electric, gas, etc. The Smart Oven Air is a KEEPER! We use it every single day, from making toast, bagels, crispy pizza with convection, air fried chicken tenders, proofing dough, you name it! The variety of heat, convection, and timing options will allow for anything we want to prepare. Honestly, we cannot think of anything that would make this device better, it is absolutely perfect for us! Love the blue/orange LCD display, with big easy to read numbers and setting descriptors, makes it so easy to see what's going on, how much time left, and the light turns on 10 seconds before it's done cooking, along with the beeping so you don't burn your latest creation. Good job Breville! We love the brushed stainless steel and durable construction.
Written by a customer while visiting breville.com
Customer Rating
5
This is an essential appliance
on September 10, 2020
Posted by: Bob B.
This is my second Breville oven. I loved my last one, buy when this larger one came out I had to have it. I have had it for a couple years now. This counter oven is the most important appliance I own. I use it every day. It is awesome for fries. It is also great to bake muffins and breads. The super convection makes the best frozen pizza and super fluffy biscuits. I frequently use the warm feature for dinner when I am making several different things. I basically stopped using my crock pot, since I can brown stuff in a pot on the stove then I put the pot right from the stovetop into this oven to slow cook. This is so helpful for big meals like at thanksgiving. I cook whole chickens and roast potatoes in this all of the time too. I almost never use my regular oven. I proof bread at 85 degrees, so helpful on chilly days. The temperature is very accurate. The only thing to complain about is that the toast feature takes longer than other machines because it is so big it takes a while to heat up enough to toast. If it is cold, it takes about 5-6 minutes. It does make perfect toast though, even when you are making 8 pieces at a time, they are all perfectly brown. I would never be without this oven, if it breaks out of warrantee, I will buy another the next day. I use a 10x15 size baking sheet, that is the biggest that fits(try the NordicWare Jelly roll pan- it fits perfect.) It takes a little while to get used to convection, but it is definitely worth adjusting your recipes for things like biscuits and pizza. I have to stop, but I could go on.
Written by a customer while visiting breville.com
Customer Rating
2
Cooks Well, Display and Dials Stop Working after a Year
on November 3, 2020
Posted by: ACL
This would be great...if I could select which cooking mode! Used to love this toaster oven air fryer. Unfortunately, the dial doesn't work. You turn it and it won't change the cooking mode, or it will go backwards.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, November 3, 2020
Ana,
We are very sorry to hear about the difficulty you're having with your oven. Could you please send us an email to askus@brevilleusa.com? We'd like to start a case with you and assist however we can to get that oven working perfectly for you again
We are very sorry to hear about the difficulty you're having with your oven. Could you please send us an email to askus@brevilleusa.com? We'd like to start a case with you and assist however we can to get that oven working perfectly for you again
Written by a customer while visiting breville.com