Customer reviews from breville.com
Breville - Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Average customer rating
4.5
(1,624 Reviews)
Rating breakdown 1,624 reviews
5 Stars
1,267
4 Stars
169
3 Stars
60
2 Stars
46
1 Star
82
89%of customers recommend this product.
(
1,243 out of
1,403)
Customer Reviews for Breville - Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Customer Rating
3
Loved it but didn’t last
on May 8, 2023
Posted by: Blanca
I bought my oven three years ago, and have absolutely loved it. It does everything from toasting bread to baking pizzas and air frying chicken and fries. It’s been my favorite toaster oven I’ve ever owned. How disappointed was I when it started acting up a week ago. The hinge on the door broke and now we have to be careful when opening it, otherwise it just flops open heavily onto the counter. As soon as the door broke, so did the timer/clock. Now there’s no way to program the cooking time, and I have to monitor the oven while it cooks to make sure it doesn’t just turn off after a couple of minutes (or keep cooking after the food is done). I’m very disappointed that such a great appliance, that I paid a lot of money for, stopped working properly in just three years. I really expected it to last longer!
Response from breville.comBy Consumer Support, May 10, 2023
We're sorry to hear of your experience with the appliance. We do see that one of our representatives emailed you yesterday, and they and that they are assisting you. Thank you for allowing us to see how we might resolve the situation for you. Please reach out if other issues or questions arise. We'll be happy to help.
Written by a customer while visiting breville.com
Customer Rating
1
Worst Appliance I Have Ever Owned
on September 15, 2023
Posted by: Andrew
You would think that paying a premium for a countertop appliance would bring you years of top-notch performance. You would be wrong if you purchased this unit.
After about 2 years of use, it no longer gets up to temperature, it takes forever to toast bread or a bagel, and you effectively have no support options after the warranty is expired.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, September 15, 2023
We're sorry to hear of your experience with the appliance. We do provide service for out of warranty appliances. We do see you were able to contact a representative soon after posting this review, and that they are helping you. Thank you for allowing us to look into how we might help resolve the situation for you. Please reach out if other issues or questions arise. We'll be happy to help.
Written by a customer while visiting breville.com
Customer Rating
1
So noisy after 2 years
on October 6, 2023
Posted by: Mandy
We LOVED our Breville in the first two years. It now it has such a noisy fan it is almost unusable. This was an expensive piece of equipment and expected more for the price we paid.
No, I would not recommend this to a friend.
Response from breville.comBy customer service, October 10, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
2nd one with issues.
on January 24, 2024
Posted by: Thomas
This is our second unit. The first one had issues with the door opening properly rendering it unusable. Even with issues, we liked it so much we were happy with another. Well, today the spring that helps
close the door snapped (or became loose) during use. We love the functionality of it, but at this point have to question the quality (and value for the money).
close the door snapped (or became loose) during use. We love the functionality of it, but at this point have to question the quality (and value for the money).
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, January 25, 2024
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
Oven stopped working after less than a year
on March 15, 2024
Posted by: Andrea
I bought this oven last summer but it now no longer is able to toast and does not seem to heat up to the desired temperature. When we initially bought it we loved it - it has a lot of great features. Now it gets warm but does not reach a hot temperature. I looked up how to repair it but it does not seem repairable. Very disappointed, as I bought this to replace a toaster oven and air fryer and now it does neither.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Posted by: Theresa
Verified Purchase:Yes
Living where it is so hot in the summer I never used my stove oven. I was waiting to find a large enough countertop oven that fit my pans, especially my full size 12 muffin pan, I have other Breville appliances and I just love them, so I knew I would love this too. I love that I can choose between bake or convection. That was a game changer. My husband even thanked me for getting this.I do keep mine unplugged like all my small appliances to protect them as much as possible from power surges. Preheating is really fast.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
4
Great oven but no recipe book or suggested uses
on August 18, 2019
Posted by: Jennifer
Very surprised this brand did not include a recipe book or suggested recipes for each of the functions. At this point I have just been frustrated as I don't know what temperatures to use for the different functions.
Response from breville.comBy August 19, 2019
You can find a significant number of recipes at Foodthinkers.com
Written by a customer while visiting breville.com
Customer Rating
5
We love our Smart Oven Air!
on September 10, 2020
Posted by: Michael S.
Over the years we have tried many ovens, electric, gas, etc. The Smart Oven Air is a KEEPER! We use it every single day, from making toast, bagels, crispy pizza with convection, air fried chicken tenders, proofing dough, you name it! The variety of heat, convection, and timing options will allow for anything we want to prepare. Honestly, we cannot think of anything that would make this device better, it is absolutely perfect for us! Love the blue/orange LCD display, with big easy to read numbers and setting descriptors, makes it so easy to see what's going on, how much time left, and the light turns on 10 seconds before it's done cooking, along with the beeping so you don't burn your latest creation. Good job Breville! We love the brushed stainless steel and durable construction.
Written by a customer while visiting breville.com