Customer reviews from breville.com
Breville - the Smart Oven Air Fryer Pro - Brushed Stainless Steel
Average customer rating
4.5
(1,684 Reviews)
Rating breakdown 1,684 reviews
5 Stars
1,313
4 Stars
175
3 Stars
62
2 Stars
48
1 Star
86
89%of customers recommend this product.
(
1,293 out of
1,458)
Customer Reviews for Breville - the Smart Oven Air Fryer Pro - Brushed Stainless Steel
Customer Rating
1
Great product but over time the door issues start
on July 19, 2022
Posted by: Fred
I am on my second oven and it will be my last. The spring on the door broke and I had to use a paint stir to hold the door shut. Now my current oven door does not close all the way. This is how my last oven issue started. I am currently looking at other brands.
I have always been a Breville fan, but the cost of the oven and the door issues simply do not make it a good investment.
In todays economy I simply cannot afford to keep shelling out money for a new overnight every other year.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, July 21, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
Not a good investment!
on July 17, 2022
Posted by: Lucia
The smart oven air fryer pro Initially worked great, but after only 2 years it started having issues. The door when closing by default leaves an open gap, no longer fully closing without it being pushed. Even when the door is closed, the steam still seeps through the corners of the oven. Leaving stains all around that area. The heating has become unreliable, leaving my food cooked unevenly. I’ve had a Breville smart oven in a different model before this one and it worked great for many years. Wish I could say the same for this one, but unfortunately I can not. I spent so much money on this product and wished it would last me a longer time.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, July 18, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Posted by: Maureen Phillips
Verified Purchase:Yes
iT IS NOT ALL I EXPECTED FROM ADVERTISEMENTS. tHW TOAST IS NOT AS GOOD AS FROM A TOASTER. POTATOESMDONOT BROWN AS THEY SHOULD. tHE ONLY THING GOOD ABOUT IT IT DOESNT HEAT UP MY KITCHEN LIKE AN OVEN WOULD.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, July 18, 2022
We do apologize for your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: Larry
Verified Purchase:Yes
Big and roomy and plenty of options
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Kim D
Verified Purchase:Yes
Bought Breville Pro 2 months ago and just cooked chicken wings 4 times and I loved both so far. Just a bit hard to clean inside the Breville and wondering the flames come and go quickly when the door open for rotate remind.
Written by a customer while visiting breville.com
Posted by: Kathy
Verified Purchase:Yes
Very impressed with this Oven. Love the way it cooks & air fries. The food comes out great. Still learning it's functions & how things work. It looks great on my counter. Glad I purchased it.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Steve
Verified Purchase:Yes
1. It undercooks what most recipes state timewise, so we are constantly having to extend the time, especially with the air fryer.
2. Toasting bagels varies based on who made the bagel, but we keep using a 6 or 7 setting (the highest ones) because it chronically "undertoasts".
3. Like the rack listing on the door (quite helpful), but it would be more helpful to have it for when you open the door and have a listing on the inside of the door for when you want to insert a rack, etc.
4. Control Panel is easy to use.
2. Toasting bagels varies based on who made the bagel, but we keep using a 6 or 7 setting (the highest ones) because it chronically "undertoasts".
3. Like the rack listing on the door (quite helpful), but it would be more helpful to have it for when you open the door and have a listing on the inside of the door for when you want to insert a rack, etc.
4. Control Panel is easy to use.
I am slightly disappointed so far with tis product; for the amount we paid I was hoping for better than just average. Maybe the more we use it the higher of a rating I will give, but I am comfortable giving an "average" rating. Because it is only average I would not recommend it to friends (based on the cost and rating).
Written by a customer while visiting breville.com
Posted by: Susan
Verified Purchase:Yes
We loved our air fryer. We had an issue with the door. Called Breville and they couldn’t have been more helpful. Our air fryer was fixed and returned looking like new. Super easy process and they updated us on status!! Great service!!!!
I would recommend this to a friend!
Written by a customer while visiting breville.com