I bought this oven about a month ago, and it is one of the best purchases I've made. I purchased a combo airfryer/oven 2 years ago and it didn't last long. This one is built to be around for a long time. I'm so excited!!
My first one broke 3 times. First the door hinge went so the light would stay on like it was open all the time and the timer wouldn’t go because of that. Then my dials started to stick and didn’t work properly. Finally one of the burners cracked and had exposed the wires and I had to replace it. There was no replacement burners for me to replace it just the burner. It works amazingly normally. I bought another one after owning the first one for 3 years.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, August 10, 2022
Thank you for taking the time to post your review. We do apologize for your experience with your appliance. Thank you for allowing us to be involved in resolving the situation for you. Please reach out if other issues or questions arise. We'll be happy to help.
it is easy to do clean. love tth dial to select your cooking pleasURE and indicates temp, two selections convection and super convection ,, the directions on the lighted window is so helpful with instant decisions...it would have been nice to have more recipes..
Had the non-air fryer version of this toaster and decided to upgrade after 4 years. Bought this version a month ago. So far, this oven works just as well in terms of cooking capabilities, and the air fryer function has been great.
That said, it seems there's a manufacturing flaw. Either the racks are too wide or the oven itself where the trays slide in are too narrow. Since day one of owning this toaster, the magnet door feature has been useless since the tray requires much more force to pull out than the magnet can provide. Never had this issue with the non-air fryer version.
When spending this amount for a smart oven, I would have expected the manufacturing quality control to be much higher.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, August 5, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
I bought this BOV900 around 4-5 years ago but the black lettering on the front are not almost there anymore and one of the heating elements broke even though we do pampered all our appliances and devices. I had a previous model from Breville and the only reason why I decided to get this newer one was because of the air fry. Perhaps the older generation were constructed better, I don't really know.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, August 4, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.