Customer reviews from breville.com
Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Average customer rating
4.5
(1,582 Reviews)
Rating breakdown 1,582 reviews
5 Stars
1,236
4 Stars
165
3 Stars
59
2 Stars
43
1 Star
79
89%of customers recommend this product.
(
1,208 out of
1,362)
Customer Reviews for Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Customer Rating
1
Fan stopped working, now it’s useless!
on April 21, 2022
Posted by: Mostafa E.
Fan stopped working in less than 2 years of use. It’s a common issue with this oven. Without the fan, it’s basically useless and can only be used as a toaster nothing else. I’m very disappointed with Breville. I was expecting more lifetime from a product with such a price tag. Please don’t waste your money.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, April 22, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
3
I'm so CONFUSED!
on April 30, 2022
Posted by: Kelly S
I see so many images in these reviews that show foil, foil pans & parchment paper. Book says that's a no no. Are there ANY glass bake ware I can use in this oven? Anchor Hocking says NO. Pyrex has not responded to me messaging them thru their website. NOBODY has an answer.
I would recommend this to a friend!
Response from breville.comBy Consumer Support, May 2, 2022
Thank you for your comments. Foil should not be used to line/wrap the crumb tray, as it can cause the oven to overheat. You may use foil to cover cookware, and parchment paper to line cookware, as long as they don't touch the elements. For particular cookware questions, you will want to follow that cookware's manufacturer's suggestions regarding using their cookware in a toaster oven.
Written by a customer while visiting breville.com
Posted by: Breville Shopper
Verified Purchase:Yes
Excellent when it works, but poorly designed electronics. First one died after 5 months - did not turn on and/or stopped in mid-cooking cycle. New replacement did the same thing.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, May 20, 2022
We're sorry to hear of your experience with the appliance. We do see you were able to contact a representative soon after posting this review, and they were able to assist you. Thank you for allowing us to rectify the situation for you. Please reach out if other issues or questions arise. We'll be happy to help.
Written by a customer while visiting breville.com
Customer Rating
5
Great Oven!
on December 4, 2022
Posted by: BF27
I just bought two of these BOV900BSSUSC ovens within a three week timespan and they are AWESOME! Only complain that I have is:
On one of the Ovens, the rack was crooked and they have two, different wall plugs for some reason. I'll be calling Customer support tomorrow to see if they could replace the damaged rack and to see why they have two different wall plugs.
On one of the Ovens, the rack was crooked and they have two, different wall plugs for some reason. I'll be calling Customer support tomorrow to see if they could replace the damaged rack and to see why they have two different wall plugs.
They are both +/- 2° degrees fahrenheit of the set temperature. I verified this not with one, not two, not three, but FOUR Thermoworks thermometers at the same time. A little excessive, I know but I figured what the heck.
Another plus is that on the bake setting it can go as low as 120°F.
Another plus is that on the bake setting it can go as low as 120°F.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
3
Loved it but didn’t last
on May 8, 2023
Posted by: Blanca
I bought my oven three years ago, and have absolutely loved it. It does everything from toasting bread to baking pizzas and air frying chicken and fries. It’s been my favorite toaster oven I’ve ever owned. How disappointed was I when it started acting up a week ago. The hinge on the door broke and now we have to be careful when opening it, otherwise it just flops open heavily onto the counter. As soon as the door broke, so did the timer/clock. Now there’s no way to program the cooking time, and I have to monitor the oven while it cooks to make sure it doesn’t just turn off after a couple of minutes (or keep cooking after the food is done). I’m very disappointed that such a great appliance, that I paid a lot of money for, stopped working properly in just three years. I really expected it to last longer!
Response from breville.comBy Consumer Support, May 10, 2023
We're sorry to hear of your experience with the appliance. We do see that one of our representatives emailed you yesterday, and they and that they are assisting you. Thank you for allowing us to see how we might resolve the situation for you. Please reach out if other issues or questions arise. We'll be happy to help.
Written by a customer while visiting breville.com
Posted by: David
Verified Purchase:Yes
I bought this oven after using one at a friend's house and loving it. it's a beautiful and functional design. The controls are intuitive and very simple to use. The options to bake, warm, air fry, toast, slow cook make this an amazingly versatile tool. I haven't turned on the regular over since this arrived. I wish I'd bought one years ago!
Written by a customer while visiting breville.com
Customer Rating
1
Worst Appliance I Have Ever Owned
on September 15, 2023
Posted by: Andrew
You would think that paying a premium for a countertop appliance would bring you years of top-notch performance. You would be wrong if you purchased this unit.
After about 2 years of use, it no longer gets up to temperature, it takes forever to toast bread or a bagel, and you effectively have no support options after the warranty is expired.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, September 15, 2023
We're sorry to hear of your experience with the appliance. We do provide service for out of warranty appliances. We do see you were able to contact a representative soon after posting this review, and that they are helping you. Thank you for allowing us to look into how we might help resolve the situation for you. Please reach out if other issues or questions arise. We'll be happy to help.
Written by a customer while visiting breville.com
Customer Rating
1
So noisy after 2 years
on October 6, 2023
Posted by: Mandy
We LOVED our Breville in the first two years. It now it has such a noisy fan it is almost unusable. This was an expensive piece of equipment and expected more for the price we paid.
No, I would not recommend this to a friend.
Response from breville.comBy customer service, October 10, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com