Customer reviews from breville.com
Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Average customer rating
4.5
(1,604 Reviews)
Rating breakdown 1,604 reviews
5 Stars
1,251
4 Stars
166
3 Stars
60
2 Stars
46
1 Star
81
89%of customers recommend this product.
(
1,224 out of
1,383)
Customer Reviews for Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Customer Rating
3
Great toaster oven. Not so great convention
on November 14, 2020
Posted by: Chuck61
We use this often. Pretty much every day. As a toaster, oven and broiler, it works great! Unfortunately, the convection fan got VERY loud within about 6 months of using it. For the do it yourselfer, the fan is buried in it so severe, it's nearly impossible to replace. Your options are to try to get it fixed, stop using convention, or replace it. Had the fan lasted for a few years, I'd have given this product 5 stars.
Written by a customer while visiting breville.com
Posted by: Nesi L
Verified Purchase:Yes
I love this oven though quite taken back by its size at first. I've not done much air frying yet, I'm not experienced in this process anyway, more to learn. Toast is ok, does it evenly, but if you bought this for quick toast then buy a toaster. Now, for broiling it is great, roasting yes, baking has been excellent. I made my best banana bread ever in this oven using the convection. I've got a major question that I searched for in the manual, online and tried to get a chat box going but they were offline. My question is: should I be lowering the baking temp when on convection by 25 degrees or it is already compensating?
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Sherry
Verified Purchase:Yes
I love Breville products but I am not in love with the air-fryer feature of this oven which was the reason I abandoned my other Breville Smart Oven. It is VERY difficult to clean. I would always buy another Breville Product but I would purchase a stand-alone, easy to clean air-fryer
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, March 14, 2022
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
1
Fan stopped working, now it’s useless!
on April 21, 2022
Posted by: Mostafa E.
Fan stopped working in less than 2 years of use. It’s a common issue with this oven. Without the fan, it’s basically useless and can only be used as a toaster nothing else. I’m very disappointed with Breville. I was expecting more lifetime from a product with such a price tag. Please don’t waste your money.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, April 22, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
3
I'm so CONFUSED!
on April 30, 2022
Posted by: Kelly S
I see so many images in these reviews that show foil, foil pans & parchment paper. Book says that's a no no. Are there ANY glass bake ware I can use in this oven? Anchor Hocking says NO. Pyrex has not responded to me messaging them thru their website. NOBODY has an answer.
I would recommend this to a friend!
Response from breville.comBy Consumer Support, May 2, 2022
Thank you for your comments. Foil should not be used to line/wrap the crumb tray, as it can cause the oven to overheat. You may use foil to cover cookware, and parchment paper to line cookware, as long as they don't touch the elements. For particular cookware questions, you will want to follow that cookware's manufacturer's suggestions regarding using their cookware in a toaster oven.
Written by a customer while visiting breville.com
Posted by: Breville Shopper
Verified Purchase:Yes
Excellent when it works, but poorly designed electronics. First one died after 5 months - did not turn on and/or stopped in mid-cooking cycle. New replacement did the same thing.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, May 20, 2022
We're sorry to hear of your experience with the appliance. We do see you were able to contact a representative soon after posting this review, and they were able to assist you. Thank you for allowing us to rectify the situation for you. Please reach out if other issues or questions arise. We'll be happy to help.
Written by a customer while visiting breville.com
Customer Rating
5
Great Oven!
on December 4, 2022
Posted by: BF27
I just bought two of these BOV900BSSUSC ovens within a three week timespan and they are AWESOME! Only complain that I have is:
On one of the Ovens, the rack was crooked and they have two, different wall plugs for some reason. I'll be calling Customer support tomorrow to see if they could replace the damaged rack and to see why they have two different wall plugs.
On one of the Ovens, the rack was crooked and they have two, different wall plugs for some reason. I'll be calling Customer support tomorrow to see if they could replace the damaged rack and to see why they have two different wall plugs.
They are both +/- 2° degrees fahrenheit of the set temperature. I verified this not with one, not two, not three, but FOUR Thermoworks thermometers at the same time. A little excessive, I know but I figured what the heck.
Another plus is that on the bake setting it can go as low as 120°F.
Another plus is that on the bake setting it can go as low as 120°F.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Lynn
Verified Purchase:Yes
My husband gifted me this oven, replacing an inexpensive, basic model from another manufacturer. The interior of the oven and crumb tray are a breeze to keep clean. The convection fan can be off, on low or high speed. The oven temp goes up to 450*F. The magnetic middle tray pull-out is a definite game changer. The exterior does not get hot. Every feature was well engineered. Overall, a vast improvement over my previous oven.
I would recommend this to a friend!
Written by a customer while visiting breville.com