Customer reviews from breville.com
Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Average customer rating
4.5
(1,582 Reviews)
Rating breakdown 1,582 reviews
5 Stars
1,236
4 Stars
165
3 Stars
59
2 Stars
43
1 Star
79
89%of customers recommend this product.
(
1,208 out of
1,362)
Customer Reviews for Breville - the Smart Oven Air Fryer Pro Convection Toaster/Pizza Oven - Brushed Stainless Steel
Customer Rating
1
Not a long lasting oven
on November 8, 2024
Posted by: Raymond
I purchased my Air Fryer Pro exactly two years ago to the day, I cleaned it often and used it daily. The problem that I encountered with this oven was the convection motor died in it. Looking for answers on the internet I found that it was a problem that everyone who purchased this oven has. you will get two years and then it will die. Don't waste your money on this oven.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, November 11, 2024
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Customer Rating
2
Great oven but lacks instructions on how to use and recipes!!
on August 6, 2017
Posted by: Carolyn
I would give this oven a higher rating, but the there are no instructions on how to use all those settings or recipes for all the settings. Never purchased a product with such limited information on how to use. It would help to have recipes and maybe a video showing how to use the various settings. What's up with the lack of information?
Written by a customer while visiting breville.com
Customer Rating
4
Potentially great unit, needs detailed explanations of functions
on November 11, 2019
Posted by: JM L.
I purchased the BOV900 to replace a perfectly working BOV800XL. The 900 has a feature high in demand- Air Fry, It also has a proofing setting I am anxious to try out. I would have given the unit a 5, but the mysteries surrounding exactly what the functions do is a big deal to me. There is absolutely no mention of what frozen does in the manual, On Air Fry, removing frozen (it is on by default) added 5 minutes to the time. That is counter intuitive, being frozen should add to the cooking time I would think. On cookies, pressing frozen added 2 minutes and reduced the temp by 25°f. That was expected. I performed a factory reset before testing this to be sure I had not altered a setting. I also want to know why. for example, cookies is separate from bake. It is not the same process?
Something brought up 2 years ago is Beville does not have a cookbook to give users ideas and suggestions in how to use (or not use) this unit. Still no cookbook. The web page recipes are a joke, not even a drop in a bucket of what SHOULD be there. Shame on Breville for not doing something relatively simply for their customers. The manual is sort of a joke. It give the function and a terse paragraph on where to use the function. It then goes into great details what to expect when you use the function. Pretty much the same steps for each function, with maybe a slight deviance from the other ones, but nothing worth noting. Each one has a step to "close the oven door". For real. The manual was written for someone who has never baked before. The rest of us would like details on what happens internally in the oven so we can adapt recipes for how this oven operates to get the most out of it, without having to experiment.
Written by a customer while visiting breville.com
Customer Rating
3
Breville 13 function
on November 25, 2019
Posted by: PJordan
I bought mine 2 years ago. And loved it. Phased cooking is great. But, right at that 2 year mark the timer is now not working properly.
Written by a customer while visiting breville.com
Customer Rating
5
Pleasantly surprised
on October 24, 2020
Posted by: Jay
For a two-person household this is an oven replacer for day-to-day cooking; for larger families or for bigger occasions, it would be a very handy extra oven. So far I've baked hearth-style bread, cookies, popovers; I've roasted and air-fried vegetables; I've made pizzas - all with great results. My absolute favorite is roasting whole chickens! The skin comes out crispy and the delicious herb butter that spatters all over the place is very easy to clean up, unlike in my range. The bottom (crumb drawer) pops right out, the racks fit easily in the dishwasher, and the interior, even the glass of the door, easily wipes clean in a couple minutes.
Living in a hot climate, the fast preheating and efficient cooking makes a big difference for keeping the house cooler. We have a small galley kitchen and limited counter space, but this oven is counter-worthy! I have been really pleasantly surprised.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
3
Great toaster oven. Not so great convention
on November 14, 2020
Posted by: Chuck61
We use this often. Pretty much every day. As a toaster, oven and broiler, it works great! Unfortunately, the convection fan got VERY loud within about 6 months of using it. For the do it yourselfer, the fan is buried in it so severe, it's nearly impossible to replace. Your options are to try to get it fixed, stop using convention, or replace it. Had the fan lasted for a few years, I'd have given this product 5 stars.
Written by a customer while visiting breville.com
Posted by: Nesi L
Verified Purchase:Yes
I love this oven though quite taken back by its size at first. I've not done much air frying yet, I'm not experienced in this process anyway, more to learn. Toast is ok, does it evenly, but if you bought this for quick toast then buy a toaster. Now, for broiling it is great, roasting yes, baking has been excellent. I made my best banana bread ever in this oven using the convection. I've got a major question that I searched for in the manual, online and tried to get a chat box going but they were offline. My question is: should I be lowering the baking temp when on convection by 25 degrees or it is already compensating?
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Sherry
Verified Purchase:Yes
I love Breville products but I am not in love with the air-fryer feature of this oven which was the reason I abandoned my other Breville Smart Oven. It is VERY difficult to clean. I would always buy another Breville Product but I would purchase a stand-alone, easy to clean air-fryer
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, March 14, 2022
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com