Customer reviews from breville.com
Breville - the Smart Oven Air Fryer Pro - Brushed Stainless Steel
Average customer rating
4.5
(1,646 Reviews)
Rating breakdown 1,646 reviews
5 Stars
1,286
4 Stars
170
3 Stars
61
2 Stars
46
1 Star
83
89%of customers recommend this product.
(
1,263 out of
1,424)
Customer Reviews for Breville - the Smart Oven Air Fryer Pro - Brushed Stainless Steel
Customer Rating
1
Worst appliance ever
on November 12, 2022
Posted by: Mari2222
The Smart Oven Pro is seriously flawed. I did air fryer Brussel sprouts today and recipe says 8-10 minutes at 400. It took 25 minutes and they still weren’t crispy or even done. I have found this to be true with almost all the functions.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, November 14, 2022
We do apologize for your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
5
Great Oven!
on December 4, 2022
Posted by: BF27
I just bought two of these BOV900BSSUSC ovens within a three week timespan and they are AWESOME! Only complain that I have is:
On one of the Ovens, the rack was crooked and they have two, different wall plugs for some reason. I'll be calling Customer support tomorrow to see if they could replace the damaged rack and to see why they have two different wall plugs.
On one of the Ovens, the rack was crooked and they have two, different wall plugs for some reason. I'll be calling Customer support tomorrow to see if they could replace the damaged rack and to see why they have two different wall plugs.
They are both +/- 2° degrees fahrenheit of the set temperature. I verified this not with one, not two, not three, but FOUR Thermoworks thermometers at the same time. A little excessive, I know but I figured what the heck.
Another plus is that on the bake setting it can go as low as 120°F.
Another plus is that on the bake setting it can go as low as 120°F.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: David
Verified Purchase:Yes
I bought this oven after using one at a friend's house and loving it. it's a beautiful and functional design. The controls are intuitive and very simple to use. The options to bake, warm, air fry, toast, slow cook make this an amazingly versatile tool. I haven't turned on the regular over since this arrived. I wish I'd bought one years ago!
Written by a customer while visiting breville.com
Customer Rating
1
Did not work out of the box
on October 30, 2023
Posted by: Ken
I purchased the oven on line, too old and sick to go to the store. Now I have the oven hooked up and the light on the controls turns on and I hit the Pizza button and the oven never heated up. I had 3 people in my family look at it to make sure I did not make a stupid mistake in setting it up.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, October 31, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
Oven stopped working after less than a year
on March 15, 2024
Posted by: Andrea
I bought this oven last summer but it now no longer is able to toast and does not seem to heat up to the desired temperature. When we initially bought it we loved it - it has a lot of great features. Now it gets warm but does not reach a hot temperature. I looked up how to repair it but it does not seem repairable. Very disappointed, as I bought this to replace a toaster oven and air fryer and now it does neither.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Customer Rating
2
Great oven but lacks instructions on how to use and recipes!!
on August 6, 2017
Posted by: Carolyn
I would give this oven a higher rating, but the there are no instructions on how to use all those settings or recipes for all the settings. Never purchased a product with such limited information on how to use. It would help to have recipes and maybe a video showing how to use the various settings. What's up with the lack of information?
Written by a customer while visiting breville.com
Customer Rating
4
Potentially great unit, needs detailed explanations of functions
on November 11, 2019
Posted by: JM L.
I purchased the BOV900 to replace a perfectly working BOV800XL. The 900 has a feature high in demand- Air Fry, It also has a proofing setting I am anxious to try out. I would have given the unit a 5, but the mysteries surrounding exactly what the functions do is a big deal to me. There is absolutely no mention of what frozen does in the manual, On Air Fry, removing frozen (it is on by default) added 5 minutes to the time. That is counter intuitive, being frozen should add to the cooking time I would think. On cookies, pressing frozen added 2 minutes and reduced the temp by 25°f. That was expected. I performed a factory reset before testing this to be sure I had not altered a setting. I also want to know why. for example, cookies is separate from bake. It is not the same process?
Something brought up 2 years ago is Beville does not have a cookbook to give users ideas and suggestions in how to use (or not use) this unit. Still no cookbook. The web page recipes are a joke, not even a drop in a bucket of what SHOULD be there. Shame on Breville for not doing something relatively simply for their customers. The manual is sort of a joke. It give the function and a terse paragraph on where to use the function. It then goes into great details what to expect when you use the function. Pretty much the same steps for each function, with maybe a slight deviance from the other ones, but nothing worth noting. Each one has a step to "close the oven door". For real. The manual was written for someone who has never baked before. The rest of us would like details on what happens internally in the oven so we can adapt recipes for how this oven operates to get the most out of it, without having to experiment.
Written by a customer while visiting breville.com
Customer Rating
3
Breville 13 function
on November 25, 2019
Posted by: PJordan
I bought mine 2 years ago. And loved it. Phased cooking is great. But, right at that 2 year mark the timer is now not working properly.
Written by a customer while visiting breville.com