Customer Reviews for Breville - the Smart Oven Air Fryer Pro - Brushed Stainless Steel
Customer Rating
5
Great Oven but concerned
on March 20, 2023
Posted by: Craig
This is oven is great. I had a Smart Oven Pro and bought this for the larger size. I’m able to fit a 6.5qt Le Crueset oval dutch oven in it. Every thing I’ve cooked has turned out great but I’m concerned about a gap between the door and the oven body. The gap goes all the way across the door, like it doesn’t close completely. That doesn’t seem very energy efficient. I thought there was only supposed to be a gap in the corners of the door to let steam evaporate.
I have been well pleased with this oven. I like the dials and the options that it gives you. It is much better than cooking in the oven which heats up the whole kitchen.
I have bought two of these in the last 5 years. the first one died after 2 years. The second one did not died but convection control sounds like a lawn mower. It’s going too. I love this over, but if it can’t be fixed, I am, done. Not built to last. I don’t use it all that often.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, March 13, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
The rack holders are so sharp & always tear my foil apart. Also the racks are not flat, so you can't use the entire space of the oven.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, March 3, 2023
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
My husband gifted me this oven, replacing an inexpensive, basic model from another manufacturer. The interior of the oven and crumb tray are a breeze to keep clean. The convection fan can be off, on low or high speed. The oven temp goes up to 450*F. The magnetic middle tray pull-out is a definite game changer. The exterior does not get hot. Every feature was well engineered. Overall, a vast improvement over my previous oven.
The oven takes a long time to preheat. It could be because it is large compared to our previous toaster oven. It does not come with a drip pan for Air Frying! This is essential. The instructions say to not Air Fry food that drips... most of what we like to Air Fry drips! We were able to find a pan that works, but we did have to purchase it separately. Breville did not make one that would fit. It would be a big improvement to have a self cleaning cycle on the oven. After only a short time, it's dirty inside and impossible to clean.
We've tried most functions on this oven now and are well satisfied with it. It heats up quickly and has almost eliminated the need for a full size oven. The only downside is that the oven casing casing on the left hand side hot gets very hot.