Customer Reviews for Breville - the Smart Oven Air Fryer Pro - Brushed Stainless Steel
Customer Rating
5
Works like a full sized oven
on March 29, 2023
Posted by: Cindy
I bought this for the size because my old toaster oven wouldn’t fit my casserole dish, a cookie sheet or my muffin tin and it was all I had for baking during a lengthy kitchen remodel. This fits them all. I used it with a double burner induction cooktop for a year and didn’t even miss having a range it worked so well for all my cooking needs. I was looking at recipes today and realized I had a proof function. That was a pleasant surprise. I’m using it as I write this. This oven is worth every cent I paid for it and I’m happy I invested a little more to get it.
It has been about a month since my husband and I received the oven. Now we use it for most of our cooking. It's easy to use and to clean. The oven has versatile features. When we entertain family and friends it works as an additional oven. We are happy with our oven.
I've owned this oven for a few years and loved it (I previously had a smaller Breville oven with less features) until it started to have problems. First the oven door stopped closing properly (my husband found out online that this is a frequent complaint) but we still used the oven. Then the oven - after preheating - would make a popping noise. Whenever that happened, the oven would go back to the preheating mode with the timer flashing but the time would not decrease so....I had no idea how long something was cooking. I would have to open the door and shut it again for the oven to continue cooking properly. But now, the popping noise happens quite often during a cooking cycle and it's silly to keep opening and closing the door. I can use a separate timer but.....really? I expected more from Breville.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, March 27, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
This is a great oven. We love it. Unfortunately there is only a 2 year warranty as one of its features breakdown after 2 years. This is our 2nd oven. Was told to contact Breville after the purchase to purchase an extended warranty, but after sending emails and doing a contact us--no ones responded to purchase the extended warranty. We were unable to purchase the extended warranty when we purchased the oven as they said we needed to do it it online - but there was no indication of how we could purchase an extended warranty. Would appreciate Breville responding to us.
I needed a 2nd oven while I repaired my ranges door. I chose the Air Fryer Pro as an alternative to the main oven. The Smart Ovens features that I have used so far for the most part have cooked the food I put in it successfully.