Customer reviews from breville.com
Breville - the Smart Oven Air Fryer Pro - Brushed Stainless Steel
Average customer rating
4.5
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
1,309
4 Stars
175
3 Stars
61
2 Stars
48
1 Star
85
89%of customers recommend this product.
(
1,288 out of
1,452)
Customer Reviews for Breville - the Smart Oven Air Fryer Pro - Brushed Stainless Steel
Customer Rating
3
Loved it but didn’t last
on May 8, 2023
Posted by: Blanca
I bought my oven three years ago, and have absolutely loved it. It does everything from toasting bread to baking pizzas and air frying chicken and fries. It’s been my favorite toaster oven I’ve ever owned. How disappointed was I when it started acting up a week ago. The hinge on the door broke and now we have to be careful when opening it, otherwise it just flops open heavily onto the counter. As soon as the door broke, so did the timer/clock. Now there’s no way to program the cooking time, and I have to monitor the oven while it cooks to make sure it doesn’t just turn off after a couple of minutes (or keep cooking after the food is done). I’m very disappointed that such a great appliance, that I paid a lot of money for, stopped working properly in just three years. I really expected it to last longer!
Response from breville.comBy Consumer Support, May 10, 2023
We're sorry to hear of your experience with the appliance. We do see that one of our representatives emailed you yesterday, and they and that they are assisting you. Thank you for allowing us to see how we might resolve the situation for you. Please reach out if other issues or questions arise. We'll be happy to help.
Written by a customer while visiting breville.com
Posted by: Marylin
Verified Purchase:Yes
We've only had it a short time, but so far, we love it.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
1
Impossible to clean
on May 5, 2023
Posted by: Mercedes
Followed all instructions, the nonstick coating inside doesn’t wipe off easily, even when wiped between uses.The broiler tray doesn’t ever come clean and neither does the pull out crumb catch. I followed all cleaning instructions in the manual and after multiple attempts of burnt on grease the inside eventually started to peel. Wiping and cleaning between uses never helps with the inevitable burnt on grease that happens when using at higher temp. I bought this after the “cheap” airfryer I had previously stopped working after 3 years, unfortunately this hasn’t made it 6 months.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, May 8, 2023
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: Kay
Verified Purchase:Yes
Takes 2x time to make toast than beloved Breville toaster oven. Takes practice to learn how to use the air fryer as lots of different air fries on market and all cook differently. I got so wouldn’t have to have 2 appliances on counter, but takes a lot of cleaning time with multiple trays to catch basket. Tried parchment paper to reduce but it allows moisture build up. Found tip to open door if see moisture build up, which works, but doesn’t keep air temp throughout oven when you do that. Was nice to use as oven when our AC was out.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: BobA123
Verified Purchase:Yes
We've been a Breville household for almost 20 years. When we started talking about air fryers the initial idea of the Air Fryer Pro was easy. The only complication was that our Breville 800XL was only 7 years old and working just fine ... but the added features and larger capacity finally won us over, and are we glad it did!
1) The larger capacity means we can make cobblers in our 9X13 glass bake dishes instead of being limited to the 9X9 ... Whoopie!
2) The Air Fryer is OUTSTANDING! Battered Shrimp, Chicken Legs, Fries ... they are all beyond description, and crispy without the oils or calories.
3) You can actually bake cookies on multiple levels at the same time with even heat and great "big oven" results.
2) The Air Fryer is OUTSTANDING! Battered Shrimp, Chicken Legs, Fries ... they are all beyond description, and crispy without the oils or calories.
3) You can actually bake cookies on multiple levels at the same time with even heat and great "big oven" results.
We've only begun to explore the possibilities of the model 900. So now the only decision is, which lucky relative gets to have our model 800 on their kitchen counter.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
4
Does a lot of things to make it easy to make a meal
on May 1, 2023
Posted by: Scot
Verified Purchase:Yes
Haven't had a chance to use all of the options yet, but the ones I have used make it easy to create a meal. Disappointed in the fact that after spending all of that money on the oven, it didn't come with even a little 'how to' book with some recipes for all of the options.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Patti52
Verified Purchase:Yes
I have been contemplating this oven purchase for a long time. It is not a purchase I made in the absence of considering its cost. In the running were the Joule and the Air Fryer Pro. We chose the latter believing it would meet our needs. Felt we were not in need of as much "cooking assistance" as the Joule offers. We love this oven! It functions perfectly and delivers an admiral job with the normal requirements of cooking and excels in the more exacting temperature maintenance required for confection/bread baking in which more exacting temperature maintenance turns out the best product. A less expensive oven can be purchased but this product is a joy and this budget-conscious woman does not regret the splurge.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Danny
Verified Purchase:Yes
I’ve had Breville’s Smart Oven Air Fryer Pro for nearly a month now, and I’m still enamored with it — so much packed into this unit. In fact, the Air Fryer Pro is so versatile, I rarely use the full-size oven anymore. And, of course, Breville’s incredible quality is deeply baked [pun not intended] into it, so I expect to use it reliably for many years.
I would recommend this to a friend!
Written by a customer while visiting breville.com