Customer Reviews for Breville - the Smart Oven Air Fryer Pro - Brushed Stainless Steel
Customer Rating
1
Worst Appliance I Have Ever Owned
on September 15, 2023
Posted by: Andrew
You would think that paying a premium for a countertop appliance would bring you years of top-notch performance. You would be wrong if you purchased this unit.
After about 2 years of use, it no longer gets up to temperature, it takes forever to toast bread or a bagel, and you effectively have no support options after the warranty is expired.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, September 15, 2023
We're sorry to hear of your experience with the appliance. We do provide service for out of warranty appliances. We do see you were able to contact a representative soon after posting this review, and that they are helping you. Thank you for allowing us to look into how we might help resolve the situation for you. Please reach out if other issues or questions arise. We'll be happy to help.
This is my second oven as I had one prior that lasted about six years. Being that it is only my husband and myself, I use the oven quite a bit for toasting, baking, broiling, and air frying. I have bought this oven as wedding gift and I explained to the bride who wanted a different brand why I bought it. Though more expensive than some other brands, I highly recommend it.
This is my third Breville oven. I started with the small, compact oven, then after a couple of years, I gave it to someone who is still enjoying it. Upgraded and got the larger oven. Loved it, too, for a few years. Someone else is now enjoying it, as I have upgraded yet again to the Breville oven with Air Fryer. This oven is my go-to kitchen appliance. It does everything and it does it all extremely well. Rarely, if ever, have a need for my range oven. Breville has outstanding products, engineered to the finest detail.
Unfortunately the toast function doesn't really work. The rest of the oven is excellent and the reheat is every bit as good as fresh- even left over pizza. Customer service - which was excellent, tried to help me- but the bottom line was this is not a toaster. It’s really too big if it doesn't also make toast. Try the smaller model if you have space constraints. I know the smaller model also makes great toast. This truly is an oven- a great oven- if you already have room for a toaster.
We love our new Smart Oven Air Fryer Pro! It is beautiful and does not take up much more space that any other toaster oven type appliance, but it does SO much more. We can prepare so many foods in it and avoid heating up the house with a big oven. Very pleased!
I really enjoy my Breville Smart Oven Air Fryer. I have used the Bagel, Toast, Pizza, Bake and Air Fryer features in the short time I’ve had it! The only negative comment I have is that I wish it came with a cookbook, especially for the Air Fryer feature.